FEDERAL STUDENT AID
NATURAL DISASTER INFORMATION

HELP IS AVAILABLE FOR STUDENTS, BORROWERS, AND SCHOOLS

The U.S. Department of Education is committed to assisting students enrolled in postsecondary education who have been impacted by hurricanes and natural disasters. This page provides links to information we have posted related to the impact of the natural disasters on students, parents, student loan borrowers, colleges and universities, and financial institutions that participate in the federal student assistance programs.

US DEPARTMENT OF EDUCATION GUIDANCE:

The Department has provided the following guidance for individuals, institutions, loan holders, and guaranty agencies located in FEMA-declared disaster areas:

• DCL: GEN-04-04 �GENERAL GUIDANCE FOR HELPING TITLE IV PARTICIPANTS AFFECTED BY A DISASTER

Please check this page regularly for additional guidance and updated information.

CONTACT INFORMATION

STUDENTS, PARENTS AND BORROWERS

• Students and parents with questions about whether or not their school is operating should contact the school directly or visit your school's website.

• Students and parents with questions about their federal student aid can call 1-800-4FEDAID (1-800-433-3243).

• Borrowers who have questions about their Federal Direct Loan can call the Direct Loan Servicing Center at 1-800-848-0979 or may contact the Federal Student Aid Ombudsman at 1-877-557-2575 or 202-377-3800.

• Borrowers who have questions about their Federal Family Education Loan (FFEL) Program loan should contact their lender directly, or they can call 1-800-4FEDAID (1-800-433-3243) or may contact the Federal Student Aid Ombudsman at 1-877-557-2575 or 202-377-3800.

POSTSECONDARY SCHOOLS

• Postsecondary schools with questions can call the Federal Student Aid's Research and Customer Care Center at 1-800-433-7327 or they can send an e-mail to fsa.customer.support@ed.gov.

LENDERS, SERVICERS OR GUARANTY AGENCIES

• Lenders, servicers and guaranty agencies with questions can call NSLDS Customer Care Center at 1-800-999-8219, or they can send an e-mail to nslds@ed.gov.

GENERAL INQUIRIES AND DISASTER ASSISTANCE RESOURCES

• General questions about hurricanes and natural disasters and their impact on your federal student aid may be e-mailed to fsaombudsmanoffice@ed.gov. Or you may file an on-line assistance request at www.ombudsman.ed.gov.

• Federal Emergency Management Agency (FEMA)

• American Red Cross

• The National Hurricane Center

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