National 800 Number Telephone Services

By calling 1-800-772-1213, you can use our automated telephone services to get recorded information and conduct some business 24 hours a day.

If you cannot handle your business through our automated services, you can speak to a Social Security representative between 7 a.m. and 7 p.m. Monday through Friday.

If you are deaf or hard of hearing, call our toll-free TTY number, 1-800-325-0778, between 7 a.m. and 7 p.m. Monday through Friday.

Services for all beneficiaries

• Report a change of address or telephone number

• Start or change direct deposit of your benefit

• Request, choose or change a password

• With a password, you can verify your direct deposit, Medicare and payment information and the name and address we have in our records for you

• Request a proof of income letter

Services for Medicare beneficiaries only

• Request a replacement Medicare Card

• Request a form SSA-1020 to apply for help with Medicare prescription drug costs

Services for people who do not receive Social Security benefits

• Ask for a form SSA-7004 to request a Social Security Statement

Services everyone can use

• Find the address of your local Social Security office

• Request a form SS-5, Application for a Social Security Card, to apply for:

– an original Social Security card,
– a replacement card if yours was lost or stolen, or
– a name change on your card

Informational Messages

You can listen to informational messages on the following subjects:

• Payment delivery dates
• Direct deposit
• Best times to call our 800 number
• Social Security Internet address and services
• Supplemental Security Income (SSI)
• Form 1099 – Social Security Benefit Statement
• Cost-of-living adjustment
• Taxes
• Non-receipt of your Social Security benefit
• Claim status
• Representative payee
• Fraud
• Become a representative payee

Pamphlets

You can order the following pamphlets:

• Understanding the Benefits
• Retirement Benefits
• Disability Benefits
• Survivors Benefits
• How Work Affects Your Benefits
• Benefits for Children With Disabilities
• What Every Woman Should Know