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Travel Guide for the Smart Traveler
Questions & Answers
TOPICS:
Initiating Travel Air Travel Rental Car Hotels and Lodging Personally Owned Vehicles Alternatives Travel Reimbursement
 

TOPIC: Initiating Travel
1. Question: Do I need a travel authorization to travel?
2. Question: Do I need a Government travel charge card to travel?
3. Question: How do I make travel arrangements?
4. Question: Am I required to use the on-line booking tool (Trip Manager)?
5. Question: What expenses will the Government pay for official travel?
6. Question: Can I get a travel cash advance?
7. Question: How should I communicate with my office or family while on travel?
8. Question: Where can I find travel regulations for the Department?
 
1. Question? Do I need a travel authorization to travel?
  Except in emergencies, every traveler must have written permission in advance to travel on official business (41 CFR 301-2.1). The authorization (DI-1020 or other Bureau approved form) includes the purposes, places, dates, conditions, limitations, and estimated costs of the travel, as well as accounting information. Managers should know current travel policy and inform staff of Department/Bureau policy and procedures. Managers should first determine if travel is really necessary to achieve Departmental goals. A traveler may deviate from the directed itinerary; however, reimbursement will be limited to the lower of the costs between the authorized itinerary, and the itinerary elected by the traveler. There are three basic types of travel authorizations:
  • Unlimited open: An authorization allowing an employee to travel for any official purpose without further authorization. (This is rare and is reserved for high level officials.)
  • Limited open: An authorization allowing an employee to travel on official business without further authorization under certain specific conditions, i.e., travel to specific geographic area(s), for specific purpose(s), subject to trip cost ceilings, or for specific periods of time. For further details see Departmental policy.
  • Trip-by-trip: An authorization allowing an individual or group of individuals to take one specific official business trip, which must include specific purpose, itinerary, and estimated costs.

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2. Question? Do I need a Government travel charge card to travel?
  New employees who are expected to travel on official business are required to apply for a charge card in the travel business line within 30 calendar days of their appointment (41 CFR Chapter 301-51.1). Travelers in possession of a Government charge card are required to use it while in an official travel status. Unless there is an approved exemption, travelers must use the Government travel charge card for the purchase of transportation tickets, lodging, and car rental expenses, and when possible for meals, taxi, parking, and ATM fees (41 CFR 301-51.2). Do NOT use the travel charge card for personal travel. The office should always purchase airfare for travelers without a Government travel charge card on the Bank of America corporate account. More information about the Department's charge card program is at http://www.doi.gov/pam/integratedcard.html.

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3. Question? How do I make travel arrangements?
  First, you must have a travel authorization. In the case of emergency travel, the traveler can obtain verbal authorization and make a notation on the voucher that this was emergency travel. Then, you must use the Travel Management Center (TMC) servicing the Department. Effective January 1, 2001, use of the DOI TMC was made mandatory for Department travelers (41 CFR Part 301-73.102). Currently the Department's TMC is Omega World Travel. Service numbers can be found at: http://www.doi.gov/pfm/tmc/tmc_num.html. To update profiles, requestreservations, or to ask questions visit: http://www.doitravel.com/. All aspects of travel should be completed using the TMC. This includes air ticket, rental car and lodging. If planning a trip where a block of rooms is being reserved, you may deal directly with the hotel. Also, if you need assistance with a hotel room or car rental only, call the Hotel and Car Only Desk at 877-867-9013 (a transaction fee will not be charged).

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4. Question? Am I required to use the on-line booking tool (Trip Manager)?
  The on-line booking tool, Trip Manager, is the Department's preferred way to arrange travel. It is provided through the TMC, with a transaction fee of $10.50, which is a savings of over 50% versus the traditional agent reservation. There are some exceptions for using the on-line booking tool; these are:
  • Not recommended for trips with multiple destinations
  • User must have internet access
  • Foreign travel not available
  • Not all airlines are represented (i.e. Southwest Airlines)
  • Not all hotels are listed (call Hotel Only Desk - 877-867-9013)

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5. Question? What expenses will the Government pay for official travel?
  The Government will pay for (41 CFR 301-2.2):
  • Authorized transportation expenses (i.e. airline, local transit, taxi plus tip, and rental cars), mileage allowances for privately owned vehicles, parking, and tolls;
  • Lodging (up to a fixed per diem amount);
  • Meals and incidentals;
  • Lodging tax when not exempted by the local taxing authority;
  • Laundry expenses for travel requiring four or more consecutive nights lodging(domestic travel only);
  • Official phone calls;
  • One brief daily personal call using the least-cost-to-the-government method available, such as, a Government telephone, Federal Calling Card or prepaid calling card. Using a Federal calling card is the preferred best practice. For more details check Departmental policy.

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6. Question? Can I get a travel cash advance?
  Yes (41 CFR 301-51.200). Cash advances may be secured from an ATM honoring your Government travel charge card. Advances can be obtained within 5 days prior to travel and while in travel status (within 3 days of the start of travel for FWS travelers) - but not after travel is complete. Advances are limited to the local meals and incidental expenses (M&IE) rate for the travel location times the number of days of travel plus any anticipated out-of-pocket reimbursable expenses that cannot be put on your charge card. Remember: On the first and last day of your travel, you only receive 3/4 of your M&IE rate. This must be factored into your allowable advance. Withdrawals may not exceed $250 per day and $500 per week. Obtaining your ATM cash advance from Bank of America ATM locations eliminates the bank usage fee. For a list of locations check the current Bank of America list.

If ATM services are not available and your meal and incidental expenses are expected to exceed $50, employees may apply for an advance through their supervisor (SF-1038). A deposit may be made electronically (DD/EFT) into an employee's checking, savings, or other designated account. Convenience checks are not to be used to provide travel advances.

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7. Question? How should I communicate with my office or family while on travel?
  Use the least cost to the Government method available such as Government telephones (if available at the temporary duty site), Federal Calling Cards or pre-paid calling cards for long-distance calls while on official travel (347 DM 301-12.20; 301-12.23).
For official calls, you may pay for the charges with your Government travel charge card or use cash when other options are not available or acceptable. An explanation must be placed on or attached to the travel voucher claiming reimbursement for all cash payments. The explanation must state that the use of other methods were attempted and determined to be unacceptable by the service provider or were not available to you. For personal calls, employees may make a brief daily personal call in the most practical manner. Employees may be reimbursed on a one time only basis for calls made home and charged to the hotel room, Government travel charge card, or personal charge card.
This reimbursement will be limited to not more than $5.00 per day for each day of travel and the reimbursement voucher must contain an explanation of why a Federal Calling Card or a prepaid calling card was not used. Failure to obtain a Federal Calling Card or prepaid calling card will not be justification for consideration of future claims for reimbursement of personal telephone calls. For further details check Departmental policy.

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8. Question? Where can I find travel regulations for the Department?
  All employees of the Department are covered by the Federal Travel Regulation and 347 DM DOI FTR Implementing Instructions. The instructions are maintained by the Office of Financial Management, Assistant Secretary - Policy, Management and Budget. Travelers should also be aware of additional Bureau specific regulations.

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TOPIC: Air Travel
 9. Question: What is a contract city pair fare?
10. Question: Should I use a contract city-pair fare?
11. Question: Which airport should I use in a city with multiple airports?
12. Question: What should I do if a city pair does not exist for my trip?
13. Question: Can I purchase a non-refundable airfare?
14. Question: How many days in advance are tickets issued?
15. Question: Will I be reimbursed for a paper ticket if an e-ticket is available?
16. Question: Will I be reimbursed for excess baggage costs?
17. Question: What is the best practice when my travel plans change?
18. Question: What should I do if my trip is cancelled?
19. Question: Can I keep my frequent flyer miles?
 
9. Question? Do I need a travel authorization to travel?
  A contract city pair fare is a special discounted fare offered only to Government travelers on official business. These discounted fares require no advance purchase and have no minimum or maximum stay requirements, travel time limits, charges for cancellations or blackout periods. The tickets are fully refundable and funds from unused/cancelled tickets are returned to the bureau. The contract requires carriers to offer Government travelers a seat, if one is available.

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10. Question? Should I use a contract city-pair fare?
  Yes. The Department is a mandatory user of the GSA city-pair contract. Travelers on official business are required to use the contract carrier when one is available, unless a specific exception applies (41 CFR 301-10.107). This required use is the incentive necessary to obtain airline participation in the city pair program and allows the airlines the business volume necessary to offer discounted rates. If you do not use a city pair contract airline, and one is available, your reimbursement will be limited to the price of a ticket using the city-pair airline carrier. There are five exceptions:
  • Space or a scheduled contract flight is not available in time to accomplish the purpose of your travel, or use of contract service would require you to incur unnecessary overnight lodging costs, which would increase the total cost of the trip;
  • The contractor's flight schedule is inconsistent with explicit policies of your Federal department or agency with regard to scheduling travel during normal working hours;
  • A non-contract carrier offers a lower fare available to the general public, the use of which will result in a lower total trip cost to the Government, to include the combined costs of transportation, lodging, meals, and related expenses;
  • Rail service is available, and such service is cost effective and is consistent with mission requirements; or
  • Smoking is permitted on the contract flight and the nonsmoking section of the aircraft for the contract flight is not acceptable to you.

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11. Question? Which airport should I use in a city with multiple airports?
  Ticket costs may differ from airport to airport in the same area. If you are within commuting distance of two airports that have city-pair contract airline service, you should use the airport that will allow accomplishment of your official travel in the most expedient and cost effective manner (347 DM 301-10.1). Although rare, exceptions to using the lowest cost airport in a multiple airport area are:
  • Time constraints
  • Weather
  • Cost, including loss of productive time
  • Safety

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12. Question? What should I do if a city pair does not exist for my trip?
  When there is no contract fare, consider combining two city pairs, or selecting a one-stop connection flight. Non-stop flights may be more costly than connecting flights. Be flexible with airline preference, itinerary preference, time of booking, departure/arrival time preferences, and promotional fares or capacity controlled seats. Where possible, use low cost airlines when the rate is less. Prices usually are lower in highly populated cities such as Los Angeles, San Francisco, San Jose, Portland, Seattle, Reno, Atlanta, Newark, Chicago, Detroit, and Columbus. Try to choose the most economical fare available. Discuss these options with Omega or consider these options when you are using the online booking system, Trip Manager.

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13. Question? Can I purchase a non-refundable airfare?
  Yes, if one of the contract city pair fare exceptions (listed above) applies, and the approving official authorizes use of a non-refundable fare in advance. Additional costs or penalties incurred from unauthorized use of non-contract service are borne by the traveler(41 CFR 301-10.109). Travelers must know or reasonably anticipate, based on the planned trip, that the ticket will be used to avoid costly penalties (41 CFR 301-10.108). Consider and fully understand the airfare's applicable restrictions, change and cancellation penalties before accepting the itinerary. Such penalties are reimbursable only if your approving authority agrees that any itinerary change or cancellation was in the best interest of the Department. In the event of changed plans, cancellation and other penalties will be reimbursed provided that the cancellation or change was made for the convenience of the Department or was necessitated by circumstances of an emergency nature affecting the traveler. The approving authority must approve the costs.

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14. Question? How many days in advance are tickets issued?
  Tickets are issued two (2) business days in advance. Travelers may request earlier or later issuance, if preferred. For more details see Departmental policy.

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15. Question? Will I be reimbursed for a paper ticket if an e-ticket is available?
  No. Travelers will not be reimbursed for paper tickets or fees associated with paper tickets when e-tickets are available nor will the Department continue to incur this cost. Travelers requesting paper tickets will need to provide a personal form of payment to TMC at time of reservation. For more details see Departmental policy.

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16. Question? Will I be reimbursed for excess baggage costs?
  Travelers will not be reimbursed for overweight baggage unless Government supplies/materials/equipment are being transported and excess baggage has been authorized. For more details see Departmental policy.

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17. Question? What is the best practice when my travel plans change?
  Reduce transaction fees by keeping flight changes to a minimum. A transaction fee is not charged when the ticket is not reissued. If the city pair and fare remain the same and the travel date or flight time is the only change, the ticket does not need to be reissued. If you are at the airport, ask the airline to assist you with alternate arrangements.

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18. Question? What should I do if my trip is cancelled?
  Travelers must make every attempt to cancel or change travel arrangements prior to ticket issuance (41 CFR 301-10.113). Call the Department TMC to cancel arrangements as soon as you learn the trip is cancelled or changed. If you used Trip Manager, and your ticket has not been issued, cancel your trip in Trip Manager.

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19. Question? Can I keep my frequent flyer miles?
  Yes. You may use frequent flyer miles for personal use or to upgrade your government coach fare. (41 CFR 301-53.3) For more details see Departmental policy. However, choosing not to use the contract carrier because of frequent flyer clubs is a violation of the city pair contract, unless a specific exception applies. Any expenses/fees involved with frequent flyer clubs/miles will be the responsibility of the traveler, not the Department.

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TOPIC: Rental Cars
20. Question: May I reserve a rental car each time I travel?
21. Question: When I attend a conference, may I rent a car?
22. Question: If a rental car is not authorized, how will I commute from one place to another?
23. Question: Is there a particular rental car company I should use?
24. Question: What size rental car may I rent?
25. Question: Should I purchase the optional protection products offered when renting a vehicle (i.e. damage waiver, personal accident insurance, personal effects coverage, supplemental liability protection)?
26. Question: Will I be reimbursed for "promotional items fees?"
27. Question: What should I do about the gas for the rental car?
28. Question: Can a rental car be used during my temporary duty for personal travel?
29. Question: What should I do about car insurance or if I have an accident while on travel?
 
20. Question? May I reserve a rental car each time I travel?
  No, rental cars are authorized only when necessary in the performance of official business travel. Cars may be rented when:
  • Use of a rental car is necessary because it is the only transportation available;
  • Use of a rental car results in a lower overall cost than using public transportation;
  • Necessary to transport a large amount of Government property that requires a larger car;
  • You are providing transportation to two or more other employees who are also on official travel.

Automobile rentals should be limited to situations where other means of transportation are not practical, economical or available, and in emergency situations. You should not get a rental car unless the cost of commuting by taxi would exceed the cost of the rental car for the period. Whenever practical, the most economical means of transportation to and from hotels and transit terminals should be used. Many hotels provide complimentary shuttle service to and from airports. Public transportation is available in the top cities used by Department travelers: Denver, Phoenix, Albuquerque, and Washington, DC.

Your travel authorization must state that use of a rental vehicle is permitted when advantageous to the Government, and must specifically authorize use. Rental cars should not be parked for long periods, but should be turned in and later rented as needed.

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21. Question? When I attend a conference, may I rent a car?
  You should not obtain a rental car when attending a conference unless the cost of commuting by taxi, shuttle, or courtesy transportation service furnished by hotel/motel would exceed the cost of the rental car for the period; you are transporting a large amount of Government property that requires a larger car; or when you are providing transportation to two or more other employees who are on official travel.

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22. Question? If a rental car is not authorized, how will I commute from one place to another?
  The lowest cost ground transportation method should be used.
  • Public transportation should be considered first, since it is usually the least expensive, especially in certain densely populated urban areas, such as New York, Washington, DC, Chicago, and Los Angeles. Public transportation in such areas is more cost effective.
  • Shuttles are usually less expensive, also. You should use courtesy transportation service when furnished by the Government, common carriers, and hotels/motels to the maximum extent possible.
  • A taxi may be used when the cost is less than or equal to the cost of shuttle or public transportation. If the taxi cost exceeds the cost of a rental car, then a rental car should be authorized.

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23. Question? Is there a particular rental car company I should use?
  You may choose a rental car company of your choice, provided that the company participates in DOD's Surface Deployment and Distribution Command (SDDC) agreement, and should reflect the lowest cost option when all factors are considered (i.e., location of the pick up and drop off points and availability of compact size rental rates). Consider using an off-airport location, because airport taxes can increase the rental cost approximately 24%. Also many hotels offer a shuttle to/from the airport and have rental car companies onsite at the hotel.

DOD administers the car rental agreement for all Government agencies. Use of companies and rental car locations participating in the SDDC agreement is encouraged because their Government rate includes full liability and vehicle loss and damage insurance coverage for the traveler and the government; they must provide current model cars; provide automatic unlimited mileage; and they may not charge for authorizing additional government drivers. Non-Government employees and family members who are not performing official travel and holding a current travel authorization may not drive a rental car.

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24. Question? What size rental car may I rent?
  DOI employees are expected to rent a compact size car while on official travel. If a traveler selects a car rental above the level of a compact without advanced approval, the traveler will be reimbursed at the compact size only. With adequate justification, approving officials have the flexibility to override the size, based on operational needs, safety, weather, physical needs of the employee, and other considerations such as transporting a large amount of Government property or providing transportation to two or more other employees who are also on official travel.

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25. Question? Should I purchase the optional protection products offered when renting a vehicle (i.e. damage waiver, personal accident insurance, personal effects coverage, supplemental liability protection)?
  No, choose a company that is under contract to DOD, which already includes insurance. DOD administers a contract for all Government agencies (347 DM 301-10.502). The companies covered by the contract must provide current model cars and insurance as part of the rental fee. In addition, the companies may not charge for authorizing additional government drivers. Rental cars should only be used for conduct of official business. For example, visiting relatives or friends using rental cars while on temporary duty may invalidate insurance coverage should you be involved in an accident. Non-Government employees and family members not on official travel under a current travel authorization may not drive a rental car. Car rentals should always be reserved through the TMC to ensure the rental is under the DOD contract and uses the current car rental agreement

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26. Question? Will I be reimbursed for "promotional items fees?"
  No. Some companies charge a "promotional items fee" which is a charge for any traveler who wants to receive frequent flyer mileage. This fee is not an official fee, and cannot be charged to your Department Bank of America charge card. If necessary, instruct your reservation clerk at pick-up that the Department will not pay for this additional fee.

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27. Question? What should I do about the gas for the rental car?
  That depends on your travel plans. Some rental car companies offer gas at or below the market rate when you pre-pay for a tank. If you intend to travel a long distance, inquire about pre-paying for gas. If you do not plan to use a full tank, this would not be beneficial.

If pre-payment for fuel is not available or not beneficial, you should fill the tank prior to returning the vehicle. Gasoline charges are more costly at the car rental agency than at a local gasoline station. Time constraints may occasionally make it impossible to fill up before returning the car, however, this practice should not be routine.

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28. Question? Can a rental car be used during my temporary duty for personal travel?
  No. If you have any personal travel scheduled during your temporary duty travel time, you must turn in the rental vehicle and use your own funds for the personal travel. The Government Charge card should not be used to pay any portion of a rental vehicle for personal travel. (NOTE: This may not be possible for mixed official and political travel.)

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29. Question? What should I do about car insurance or if I have an accident while on travel?
  Where possible, always use rental car companies that participate in DOD's Surface Deployment and Distribution Command (SDDC) agreement. The Government rate offered under this agreement includes full liability and vehicle loss and damage insurance coverage for the traveler and the government. You must use your Government issued travel charge card to receive this rate. Always arrange rental car reservations through the TMC to ensure booking under the SDDC agreement.

If you have an accident while on travel, you should notify the police and have an accident report prepared. A copy of the accident (police) report must be provided to the rental car company. The rental car company cannot bill you for any damages incurred to a rental car while it is being used for official business. The rental car company must bill the Department or your bureau for any damages they believe you caused that are not covered under the terms of the contract. Should the rental car company try to bill you or request the name of your personal insurance company, do not provide your personal insurance policy number. Instead, contact the TMC office that arranged the rental and the national office of the rental car company. An investigation of the accident will be conducted. If the investigation reveals the damage was incurred through negligence, improper, or personal use of the vehicle, your bureau will be responsible for collecting the cost of damages from you.

If a rental car is approved for an employee while on temporary duty, may a family member or non-federal person be transported in the rental car? Yes, family members and other non-federal passengers may ride in, but may not drive the rental vehicle as long as the trip does not increase the distance traveled or increase the cost of the rental car. Rental cars are not Government vehicles and are not controlled by the Government.

Beware!! In case of an accident, the rental car company is not required to take responsibility for non-federal persons. The passengers in the vehicle may not be covered by the rental car insurance through the DOD Agreement nor through the Government travel charge card. DOI will not be held accountable for accidents involving non-federal travelers. However, personal auto and health insurance might cover the passengers. Please check with your personal auto insurance provider prior to including your family or other non-federal passengers in a rental vehicle while on temporary duty.

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TOPIC: Hotels/Lodging
30. Question: Where should I stay?
31. Question: What happens if the hotel cost is more than the per diem rate?
32. Question: Do I need to cancel my hotel reservation if my trip is cancelled or changes?
33. Question: Will I receive a reduced per diem rate for long term (30 or more days) temporary duty or training travel?
 
30. Question? Where should I stay?
  The Department allows you to select any place of public lodging; however, your selection should comply with provisions of the Fire Safety Act and should be at or below the per diem rate. In order to reduce travel costs, always consider the following:
  • Per diem rate: considering all factors, find the lowest cost at or below the rate;
  • Distance: stay close to the place of business to save on transportation costs;
  • Amenities: stay at locations where airport transportation is provided, public transportation is readily available, and restaurants are nearby; or where parking is free;
  • Special rates: request the lowest rate, which is not always the "Government" rate;
  • Tax exempt: For states that accept tax exempt status for Federal travel, the travel charge card has a tax exempt code on it. Please be sure to ask about this when making hotel accommodations.

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31. Question? What happens if the hotel cost is more than the per diem rate?
  Travelers are expected to stay in lodging at or below the per diem rate. There are circumstances where reimbursement is paid on an actual expense basis (347 DM 301- 11.300). Trips should be approved in advance on a trip-by-trip basis. Approval may be authorized when:
  • Lodging and/or meals are procured at a prearranged place such as a hotel where a meeting, conference or training session is held;
  • Costs have escalated because of special events (e.g., missile launching periods, sporting events, World's Fair, conventions, natural disasters);
  • Lodging and meal expenses within prescribed allowances cannot be obtained nearby; and costs to commute to/from the nearby location consume most or all of the savings achieved from occupying less expensive lodging; or
  • Because of mission requirements.

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32. Question? Do I need to cancel my hotel reservation if my trip is cancelled or changes?
  Yes. Many hotels charge for reserved rooms that have not been canceled in advance. Be sure to obtain a cancellation code from the hotel.

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33. Question? Will I receive a reduced per diem rate for long term (30 or more days) temporary duty or training travel?
  Will I receive a reduced per diem rate for long term (30 or more days) temporary duty or training travel? When travel assignments involve extended periods at temporary duty or training locations, the per diem rate will be reduced to 55 per cent of the full per diem rate(lodging plus M&IE) specified in the Federal Travel Regulation (FTR) for the location, unless a different rate is fully justified. Under unusual situations the reduced rate may be increased or decreased depending on the conditions and necessary cost that must be incurred by the traveler. The reduced rate should be established based on the conditions that exist when the travel is performed; thus, if a traveler is forced to incur unusual lodging and/or meal cost due to the assignment, the rate should be based on cost data provided. The reduced per diem rate is applicable from the first day of the assignment through the last day of the assignment. For more details check Departmental policy.

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TOPIC: Personally Owned Vehicle (POV)
34. Question: Will I be reimbursed if I drive my POV to the airport and park it while I am on travel?
35. Question: If I drive my POV to the airport, where should I park?
 
34. Question? Will I be reimbursed if I drive my POV to the airport and park it while I am on travel?
  It depends (347 DM 301-10.422). If the mileage and parking costs exceed what a taxi would have cost, you will only be reimbursed the cost of a taxi. If the cost is less than a taxi, you will be reimbursed. If you discover the taxi is more expensive, please inform your authorizer of the taxi cost. Parking receipts are required if the cost exceeds $75.00.

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35. Question? If I drive my POV to the airport, where should I park?
  You should make every effort to park in long term parking, if available. Avoid daily (short term) parking and valet parking. Valet or short term parking may be reimbursed when critical circumstances arise.

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TOPIC: Alternatives
36. Question: Are there alternatives to traveling?
37. Question: What other options should be considered to carry out government business?
 
36. Question? Are there alternatives to traveling?
  When travel is purely for the purpose of communicating, other communication options may be less expensive. Teleconferencing, videoconferencing, and web conferencing, should be considered as alternatives to travel when cost savings can be realized. These can be very effective tools to bring employees and others together (e.g., business/project team meetings, interviews, hearings and trials, distance learning, training and workshops).

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37. Question? What other options should be considered to carry out government business?
  When less costly and advantageous to the Department consider:
  • Traveling by car and/or carpooling
  • Taking the train instead of air travel
  • Greater use of public transportation
  • Reducing the frequency of regularly scheduled out-of-town meetings
  • Restrict the number of staff traveling to the same destination for the same purpose.
  • Coordinating between bureaus/agencies for joint travel arrangements when more than one bureau/agency is involved
  • Utilizing video recordings, bulletin boards, E-mail, internet

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TOPIC: Travel Reimbursement
38. Question: How do I get reimbursed for expenses incurred while on travel?
39. Question: Do I have to pay the charge card bill?
 
38. Question? How do I get reimbursed for expenses incurred while on travel?
  You must submit a Travel Voucher (SF-1012 or other Bureau approved form) along with a copy of your travel authorization (DI-1020 or other Bureau approved form) within five working days after completion of the trip (41 CFR 301-52.3). The voucher must accurately reflect your travel and be supported by documentation and receipts where applicable (transportation ticket/itinerary, lodging, other expenses over $75). The voucher must be signed by you and your supervisor and sent to the fiscal or finance office that serves your organization.

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39. Question? What should I do if my trip is cancelled?
  Cardholders must comply with the terms and conditions of the Bank of America Cardholder Agreement, including the timely payment of account balances. Travelers must submit a payment to Bank of America for the entire balance by the payment due date, even if reimbursement has not been received. Employees, supervisors, and your accounting office all have time frames for which they are to follow. If the accounting office processes payment for a valid travel voucher more than 30 days after it is received, it is required to include a late payment fee at the prevailing Treasury rate.

Non-payment of individually billed balances may result in suspension of your account; cancellation of charge card privileges; late fees; restrictions on charge card privileges; returned check fee of $20 if a check is returned due to non-sufficient funds; collection fees, which may include attorney fees and court costs; withholding of wages; reporting delinquent balances to credit bureaus; and/or disciplinary action. Having a delinquent account can affect your personal credit history. For more information, see the Department's chargecard guide.

There are items that are centrally billed (airline, rental car, some public transportation, lodging in Reclamation), and there are items (hotel except Reclamation, meals, cash advances, incidentals) that the traveler is responsible to pay to the charge card company. Please review all charges carefully for accuracy. If you see any errors, even if it was centrally billed, please make every effort to have the error corrected. Contact your Bureau chargecard coordinator for assistance or additional information.

Remember it is the traveler's responsibility to submit a correct voucher within five days of returning from travel which will allow sufficient time for the voucher payment to be processed (41 CFR 301-52.7)

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