	FAQs

	How To Order



	Forgot Password

FAQs

1. Who can use the UNICOR website to order products?
2. How do I register to use UNICOR's Online Store?
3. I forgot my password. What should I do?
4. Is my order secure? How is my credit card information protected?
5. How can I be sure that my order was placed?
6. How long does it take for my order to be processed?
7. Can I modify or cancel my order?
8. How can I find out the status of my order?
9. How can I print a waiver request from the website?
10. How can I resolve billing questions?
11. How can I request a waiver from the website?
12. How do I view/order publications and catalogs online?
13. Using Internet Explorer®, I cannot see all of the navigation bars and links?
14.When trying to browse the site using Internet Explorer I get the message that "No Name Service Specified" or "Your request did not contain a service name".

1. Who can use the UNICOR website to order products?

Those with purchasing authority within their agencies and those with a Government Credit Card are authorized to order from the UNICOR's Online Store.

2. How do I register to use UNICOR's Online Store?

From the UNICOR home page, click on , then click on

on the login page.

Once on the registration page, simply fill out your registration information. Then choose password. You will be registered instantaneously. NOTE: Do not use spaces or special characters in your password.

Please note: To place an order, you will need to provide your email address and password. Please note your password is "case sensitive". If you are unable to register, contact our webmaster at webmastersales@central.unicor.gov.

3. I forgot my password. What should I do?

If you have forgotten your login password, send an e-mail to webmastersales@central.UNICOR.gov with your name and commercial telephone number.

4. Is my order secure? How is my credit card information protected?

UNICOR uses SSL (Secure Sockets) Layer to secure all online transactions. When you sign in to the catalog, you enter our secure server. From that point on, any information you send to the server is encrypted as it passes back and forth between your browser and the server. When you submit your order, this secure server encryption is still in effect.

5. How can I be sure that my order was placed?

You will receive two confirmations. The first is the page with your receipt on it, which can be printed out from your browser. The second is an e-mail message from webmastersales@central.UNICOR.gov, which shows that your order has entered our system. It also lists the items and the quantities ordered, along with the total price of the order (these should match your receipt).

Please note: If you do not receive the e-mailed confirmation message described above, please contact our Customer Service Center at (800) 827-3168, or e-mail us at webmastersales@central.UNICOR.gov.

6. How long does it take for my order to be processed?

Your order is uploaded and entered into our database immediately. Within 2 business days you will be e-mailed a confirmation message from our Customer Service Center listing the manufacturing location(s) and delivery date(s) of the items ordered.

7. Can I modify or cancel my order?

Until you actually submit your order, you can delete or modify your shopping basket. Once you have submitted your order, you can no longer modify or cancel it on the website. Orders can be modified by contacting the Customer Service Center by phone at (800) 827-3168 or by e-mail at custserv@central.unicor.gov

8. How can I find out the status of my order?

Any order placed with UNICOR can be accessed by clicking on "ORDER STATUS" from the UNICOR home page. Once on the Order Status page, simply search by order number, purchase order number or your name.

9. How can I print a waiver request from the website?

Prior to submitting your waiver, you can print it out for your records or to fax us instead of submitting it online. Please do not fax us a waiver that you have already submitted online--this could cause a duplication of the waiver request.

10. How can I resolve billing questions?

Contact our Customer Service Center at (800) 827-3168 and ask to speak to a representative in the billing department. You can also e-mail billing questions to custserv@central.unicor.gov.

11. How do I apply for a waiver request from the web site?

You can request a waiver by clicking on the "Customer Service" tab at the top of your screen. A drop down menu will appear on your left margin, click on "Waiver Request." A Waiver Request Procedures screen will drop down with information on our waiver procedures and instructions for applying for a waiver by mail. If you would like to apply for a waiver electronically, click on "electronically" t the end of the first paragraph and fill in the blanks in the form and then click "Submit Waiver Request."

12. How do I view/order publications and catalogs from the website?

To down load a publication click on "Customer Service" tab at the top of your screen. A drop down menu will appear on your left margin, click on " Publications." Catalogs are in Adobe Acrobat® , and require Adobe Acrobat Reader 3.0®. Click on "Download" if you need to download the software, and then click on the catalog you wish to view.

To request a catalog click on "Customer Service" tab at the top of your screen. Click on "publications" on the drop down menu on the left margin of your screen. Click on the "down arrow" next to the box, which reads " navigate to." Click on " catalog request." Fill in the form and click the " Submit Your Request" at the bottom of the form.

13. I cannot see all of the navigation bars and links or I cannot see all the text when using Internet Explorer®?

If the view of the text is too small, Internet Explorer® has a menu that will allow you to change the size of the text or fonts. Go to the top navigational bar and click on "View". Then click on text size, and select "Medium".

14. When trying to browse the site using Internet Explorer I get the message that "No Name Service Specified" or "Your request did not contain a service name".

You may need to contact your IT systems administrator prior to taking the following steps.

The UNICOR Online Store is designed to be compatible with all versions of Microsoft Internet Explorer version 5.0 and higher. If you use a version of Microsoft Internet Explorer 5.0 and above to browse the UNICOR Online Store and receive the error messages of No Name Service Specified or error message stating Your request did not contain a service name you may need to change your internet security settings for the browser or check the settings for allowing internet cookies.

If the settings under the security section are set to maximum security level or if session cookies are disabled under the cookies menu in the Microsoft browser Tools Menu the above error messages could be displayed.

To correct this issue it is suggested that you go to the Tools menu on your main tool bar in your Internet Explorer browser window (usually shown on top tool bar by default) and click on Tools to activate a drop down menu. Next choose Internet Options from the drop down menu which should appear. (Internet Options is usually located at the bottom of the drop down menu). Next choose the Security tab and adjust the security level (sometimes shown as a slider control button) to less than the maximum setting. Medium or Medium High settings should function properly.

Next to accept cookies via your browser, accept cookies will need to be enabled. From the tools menu click Internet Options, next click the Security Tab. The following step is to click the Custom Level button which should be visible when the Security tab is activated. Scroll to the Cookie section to choose the enabled button under the heading "Allow cookies that are stored on this computer". Next enable the button under the menu heading "Allow per-session cookies (not stored)" section.

You should now have both buttons checked as enabled allow cookies. This should eliminate the error messages that are received when trying to access the Online Store. Your system administrator may be needed to make these corrections if you do not have administrative rights or permissions for your work station .