Molecular Science Computing Help
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Get Help
Already know who to contact? Go to the list of support request forms.
Not sure where to go for support? Use the following table to identify who to contact.
What do you need help with? | Who to Contact |
---|---|
|
Scientific Consulting group |
|
Computer Operations group |
|
NWChem development team
|
|
Ecce development team |
|
Computer Operations group
|
Support Request Forms
Use support request forms (below) to register non-emergency requests, problems, and questions through email-the preferred method. Please use the annotation fields on the request forms to help categorize and route the requests.
Request queues* show ongoing requests, subsequent actions, and resolutions. All ongoing requests, even those initiated by other means, should become entries in the appropriate queue.
Support Request Form | Request Queue* | Email alternative / Phones / Hours |
---|---|---|
Consulting form | queue | mscf-consulting@emsl.pnl.gov 509-371-6477 Monday - Friday: 8am - 5pm, PST |
Computer Operations form | queue | mscf-support@emsl.pnl.gov Monday - Friday:7:30am - 5pm, PST Emergencies only: 509-371-6100 |
Ecce form | queue | ecce-support@emsl.pnl.gov |
EMSL form | queue | support@emsl.pnl.gov |
*Request status queues are not visible to unauthorized users.