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Molecular Science Computing Help

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Get Help

Already know who to contact? Go to the list of support request forms.

Not sure where to go for support? Use the following table to identify who to contact.

What do you need help with? Who to Contact
  • getting started
  • getting computer accounts
  • using software (general)
  • programming
  • scientific consultation
  • visualizing scientific data
  • Graphics & Visualization Laboratory (EMSL 1101)
  • other questions
 Scientific Consulting group
  • a computing job that died
  • status of high performance computers
  • problems with high performance computers or system software
  • high performance computing emergencies
 Computer Operations group
  • NWChem software
 NWChem development team
  • Ecce software: problem reports, questions, requests
 Ecce development team
  • NWfs - Distributed file storage
 Computer Operations group

Support Request Forms

Use support request forms (below) to register non-emergency requests, problems, and questions through email-the preferred method. Please use the annotation fields on the request forms to help categorize and route the requests.

Request queues* show ongoing requests, subsequent actions, and resolutions. All ongoing requests, even those initiated by other means, should become entries in the appropriate queue.

Support Request Form Request Queue* Email alternative / Phones / Hours
Consulting form queue mscf-consulting@emsl.pnl.gov
509-371-6477
Monday - Friday: 8am - 5pm, PST
Computer Operations form queue mscf-support@emsl.pnl.gov
Monday - Friday:7:30am - 5pm, PST
Emergencies only: 509-371-6100
Ecce form queue ecce-support@emsl.pnl.gov
EMSL form queue support@emsl.pnl.gov

*Request status queues are not visible to unauthorized users.