Venkatesh R, Ravindran RD, Pradhan KB; Health Technology Assessment International. Meeting (3rd : 2006 : Adelaide, S. Aust.).
Handb Health Technol Assess. 2006; 3: 166.
Aravind Eye Hospital, Thavalakuppam, Pondicherry, India, 605007
Aravind Eye Hospitals are expression of a vision quest, a response to silent call of thousands who have lost their sight. Aravind's innovative eye care delivery system is recognised as a model for other developing countries. Much importance is given to ensure that all patients are accorded the same care and high quality service, regardless of their economic status. As a result of a unique fee system and effective management, Aravind is able to provide free eye care to two-thirds of its patients from revenue generated from other third of its paying patients. Aravind follows principle that large volume, high quality service result in low cost and self-sustainability. Aravind's network of hospitals has distinction of being most productive eye care organisation in world Improving quality of care in this high volume system is not an easy task. It has nevertheless been seen as a great incentive both for staff and patients. High-quality health services attract more clients and improve staff motivation. Improving quality means giving more initiative to health staff and authorising better involvement of patients in health service delivery. This may not be always possible when accountability lines and administrative procedures are complex and unclear. Quality Improvement (QI) or Quality Assurance (QA) is a strategy that has been developed to improve quality of care. QI is a systematic and planned approach to assessing, monitoring and improving quality of health services on continuous basis. This presentation will highlight different methods followed in Aravind eye care system for QI and QA.
Publication Types:
Keywords:
- Delivery of Health Care
- Developing Countries
- Health
- Health Planning
- Health Policy
- Health Services
- Health Services Research
- Humans
- National Health Programs
- Organizations
- Primary Health Care
- Quality Assurance, Health Care
- Quality Control
- Quality Indicators, Health Care
- Quality of Health Care
- instrumentation
- organization & administration
- hsrmtgs
UI: 103724932
From Meeting Abstracts