U.S. Office of Personnel Management - Ensuring the Federal Government has an effective civilian workforce

Definition: The organization promotes cooperation among employees, unions, and managers. This cooperation enhances effectiveness and efficiency, cuts down the number of employee-related disputes, and improves working conditions, all of which contribute to improved performance and results.

When the key elements of the critical success factor Labor/Management Relations are effectively implemented, agencies will realize:

• Effectiveness result
• Compliance result.

Select this link to view the key elements and suggested performance indicators for this critical success factor. [28 KB]

Effectiveness Result

Managers effectively administer contractual and statutory provisions to accomplish agency goals; workplace conflicts are resolved fairly, promptly, and effectively; and managers, union officials, and employees work together to accomplish the agency’s mission through effective communication and problem solving.

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Compliance Result

The agency recognizes the right of employees to organize, bargain collectively, and participate through labor organizations in accordance with 5 U.S.C. chapter 71.

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