HOW MUCH DOES IT COST?

The fare for Dial-A-Ride is $2.00 per one way trip. Ten punch coupons are available for $20.00. Exact fare is required. Drivers do not carry change

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HOW DO I CANCEL A RIDE?

When phoning in to cancel a ride, please provide the following information for the dispatcher: Your first and last name, your pick up address, the address of your destination, and the time(s) of the ride(s) you wish to cancel. If you are canceling a round trip or multiple trips, you will need to give us the information for all trips. Cancellation of scheduled services must be made at least one hour prior to your scheduled ride time. Each passenger will be granted three waivers to this policy per 30 day period. Any further violation of this policy will result in suspension of ridership privileges.

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WHO CAN RIDE WITH ME?

Personal care attendants (PCAs) may ride with you at no additional cost. These individuals are approved through the certification process. You may also have one “companion” accompany you. There is a charge for the “companion” and they must board and deboard from the same location as the ADA certified individual. You may have additional “companions” ride, on a space available basis only.

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VISITORS:

ADA eligible individuals who live outside the corporate city limits of Rapid City are eligible for 21 days of service. These 21 days are calculated over a period of 365 days, not 21 calendar days.

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NO SHOW POLICY:

Rapid Transit System has implemented a no-show policy for the Dial-A-Ride service. The policy is detailed below:
All persons who schedule service and fail to show for an appointment without canceling the scheduled service will be treated as a no-show. Cancellations upon arrival will likewise be treated as a no-show.

Ridership privileges are suspended for thirty (30) days when the following occurs:
  Two (2) no shows in a twenty four hour period, or three (3) no shows within one (1) week, or five (5) no shows within a one (1) month period.

Reinstatement of ridership privileges will occur after the suspension has been served and all previously owed fares are paid in full to Rapid Transit System.

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ADDITIONAL DIAL-A-RIDE SERVICE POLICIES

All trip requests must be made at least one day prior to your scheduled trip request;

There is no same day scheduling;

Trip destination and pick up times cannot be changed the day of the scheduled trip;

All carry on items will be limited to what you can effectively carry during your initial boarding of the bus. Drivers are not responsible for your carry on items;

You must present a fare to the driver upon boarding the bus. No fare, no ride!

A no-show must be paid the next time you ride. There will be no exceptions;

Drivers will not assist passengers on unsafe or steeply inclined drives, mobility ramps, or stairs;

Drivers will not enter beyond the door threshold or ground level of any residence or main lobby of any building;

Drivers will not load or unload personal items;

During off hours, please leave a detailed message through our voicemail system to schedule your trips.

If you should have any questions regarding Dial-A-Ride service, please call 394-6631. Thank you.

WHERE AND WHEN CAN YOU GO?

Dial-A-Ride provides service anywhere within the corporate city limits of Rapid City. Dial-A-Ride service is provided from 6:30 AM through 6:00 PM, Monday through Friday and Saturday from 8:00 AM through 7:00 PM. There is no service on the following holidays: New Years Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Veterans Day, Thanksgiving Day and the day after, and Christmas Day.

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HOW DO YOU ARRANGE FOR A TRIP?

Simply call the Rapid Transit at (605) 394-6631 office during regular business hours (7:00 AM-3:30 PM, M-F). Once your call is connected, press “0” which will connect you with the transit dispatcher.

The dispatcher will keep you on the line while your trip request is being scheduled. Your ride times will be provided to you before your call is completed. You may be placed on hold while the dispatcher is answering other phone lines. Please be patient while your request is being processed. The dispatcher will make every effort to keep you on the phone for the shortest time possible.

To schedule during non business hours please follow steps 1-6 above.

When you call to schedule, please have the following information ready:
• Your first and last name
• Your home address or the address that you would like to be picked up from.
• The address of your destination. We will need the actual street number and name, not the name of the business or doctor.
• The time you need to arrive at your destination.
• The time you would like to return.
• We will also need to know if you are taking someone with you (companion or a personal care attendant).

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ADVERTISING RATES:
Advertising space on Dial-A-Ride vehicles is available, on the rear and sides of the vehicles. Terms for advertising are as follows:
• $60.00 per month for rear advertising panel
• $35.00 per month for side advertising panel.
Contracts are for a minimum of six months. Advertisers are responsible for all production costs. Dimensions for advertising panels vary. Ads must be pre-approved by Rapid Transit System for content, design and color (s).
Please call 394-6631, extension 15 for more information.

  Dial-A-Ride Photo Gallery

Click on photo to enlarge