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Special Services
Transit Special Services provides accessible para-transit van service to the disabled through both in-house and contracted services and also provides job access to low-to-moderate income citizens through commuter carpool assistance.
The Special Services arm of Wichita Transit performs a variety of functions, including qualification, scheduling and transporting ADA riders, providing job access for low-to-moderate income citizens, and coordination of similar rides throughout most of the Wichita MSA. Also available to citizens are vanpooling, park and ride, and ride-share.
Special Services staff is comprised of 24 van drivers covering all areas of the city. Two Transportation Development Coordinators oversee the various aspects of the program – one each at the Downtown Transit Center and Transit Operations Center. Three scheduling personnel and a Clerk are available to take calls, schedule riders, accept rider applications, answer questions and dispatch vans to their destinations on any given weekday.
Para-transit, the largest component of Special Services, is challenged with requirements to provide services to an everincreasing number of citizens, on time and at reasonable cost. Citizens throughout the area can call ahead and schedule rides with only a day’s notice. Outside agencies transport large numbers of citizens receiving training and work opportunities at their facilities, with subsidies provided on a pass-through basis.
Riders are qualified and recertified for participation in the ADA curb-to-curb ride program. Every effort is made to comply with FTA and ADA requirements to provide mandated ADA service to those who need it. The primary objective of the recertification program is to ensure that qualified riders are using curb-to-curb service.
To maximize efficiency in scheduling and transporting qualified citizens, software tracks recurring and non-recurring ADA riders, ensuring that each program participant meets requirements for program participation.
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