BALDRIGE: Recognizing Role Model Practices of World Class Organizations PDF Version A paper copy of this document will be mailed if requested from nqp@nist.gov or by calling (301) 975-2036. BALDRIGE: Recognizing Role Model Practices of World Class Organizations provides CEO's with unique insights into the characteristics that make Baldrige Award recipients top achievers. Based on an analysis of the scoring data of the 1999 and 2000 Award recipients, the Baldrige Program has identified the following characteristics: - Visionary leadership - A focus on customer and market knowledge and customer relationships - High performance work systems and employee education and development - Clearly designed and well-managed processes for product and service delivery - Strong financial and market results. The issue sheet provides a brief overview on the characteristics, and it features three Award recipients as examples: 1999 Award recipient BI and 2000 Award recipients KARLEE and OMI. You need to have Acrobat Reader installed on your computer to view the PDF file. If you do not have Acrobat Reader installed on your computer, click on the Acrobat icon below and download the program. People with visual disabilities can download tools and information at http://access.adobe.com to help make Adobe PDF files accessible. BNQP Website comments: nqp@nist.gov Date created: 7/29/2001 Last updated: 12/10/2001