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The Department of Rehabilitation's Guidelines for Accessing Public Information

Everyone is entitled to view or obtain a copy of a public record maintained by the California Department of Rehabilitation (DOR). The following guidelines will assist you by letting you know how the request will be processed.

  1. If you want to view a public record, you may request it at any local DOR office during the DOR’s regular business hours of 8 a.m. to 5 p.m. Calling in advance of viewing a public record will increase the likelihood that a record will be available for you to view. You may request a copy of a public record by calling or writing the DOR Public Information Officer at (916) 558-5874, 721 Capitol Mall, Sacramento, CA 95814, email address - publicaffairs@dor.ca.gov
  2. There is no cost for viewing a public record*. If you want a copy of a public record, we will first give you the actual or estimated number of pages, and after we’ve received ten cents per page from you, we will promptly provide you with a copy. To offset administrative costs, we will waive the costs of copies so long as the request is for fewer than 100 pages. If you request a record on a CD, you must pay the cost of the CD.
  3. Records containing personal information about a person are not public records, but we will let you view or have a copy of records so long as you provide us with the necessary documentation: A valid subpoena or written consent allows us to release a contractor’s or employee’s personal records but only written consent allows us to release a DOR client’s personal records.
  4. If we do not have a record that you’ve requested, we will do our best to help you identify other records that will meet your needs. If you request data that may only be obtained by computer programming, then you must pay the costs of programming before we run the report for you.
  5. We will give you the requested information as soon as possible, but in any event we will respond to your request within 10 calendar days of receiving it. When we must coordinate with several offices to determine if we have a record, we may extend our response by an additional 14 days.
  6. For any questions about this policy, you may contact the Public Information Officer at (916) 558-5874, e-mail address - publicaffairs@dor.ca.gov or the DOR Legal Affairs Office at (916) 558-5825. The TTY number is (916) 558-5872.

*Alternative formats available upon request.