:: Straight to the Source ::

The research firm Input is projecting an aggressive growth in outsourcing by federal government agencies, from $13.3 billion in fiscal 2006 to $17.7 billion in fiscal 2011.
This despite the general reluctance government agencies exhibit toward outsourcing, as described by Input analyst Chris Dixon in an IT Business Edge interview.
Dixon says that the government has been more […]

A number of companies — including AT&T and Dell — have taken some pretty public knocks for deterioration in customer service quality after moving tech support to call centers in India.
They are trying to repair the damage by moving these operations to countries that are still lower cost than the U.S. but which offer fluency in […]

It is generally more difficult to manage remote employees than to manage on-premise staff. And as the distance grows, so do the costs and complications.
Bandwidth, long-haul flights, time zone differences and cultural and language barriers can cause operational glitches and eat up some of outsourcing’s cost advantages.
An increasingly popular alternative among Silicon Valley companies, according to this […]

Though companies have become increasingly reluctant to pay for IT certifications, they may be willing to make an exception for a new certification being offered by the International Association of Outsourcing Professionals.
The association just awarded its first 13 certified outsourcing professional designations to folks from companies like Johnson & Johnson, Bell Canada International and Procter & […]

It’s mixed news for Russia’s outsourcing industry, based on comments from a Gartner analyst in a silicon.com article.
While its outsourcing market is growing at a healthy annual clip of 10 percent, and Gartner lists the country in its top 10 near-shore outsourcing locations, the analyst says that it could take “years” for Russia to overcome a public […]