Overview of the Federal Long Term Care Insurance Program
Presented by LTC Partners -
A John Hancock/MetLife Joint Venture
January 28, 2002
Discussion Topics
Background on LTC Partners
Key Components of the Program
Description of the Educational Campaign
Early Enrollment Program
Open Season
Discussion Topics
Role of the LTC Partners Account Manager
Role of the Implementation Coordinator
Payroll/Pension/Annuity Overview
Timeline
Your Input
About LTC Partners
A John Hancock/MetLife Joint Venture Company
Both companies are leaders in group and individual long term care insurance
Both companies have well-known brand names and strong financial ratings
About LTC Partners
LTC Partners will manage all core functions that support the program
LTC Partners will be located at Pease International Tradeport in Portsmouth, New Hampshire
Key Components of the Program
Educational Campaign
Early Enrollment Program
Open Season
Ongoing Education and Enrollment
Educational Campaign
Multimedia and multiphase program
Initial launch will span over the entire year
Goal is to provide sufficient education to enable informed purchase decisions
Ongoing efforts will occur in 2003 and thereafter
Components of the Educational Campaign
Bulletin series - 5 monthly newsletters
Internal communications - emails, posters, tent cards, brochures, plan booklet
Satellite broadcasts
Web site - www.ltcfeds.com
Call center - 1-800-LTC -FEDS
(1-800-582-3337)
Components of the Educational Campaign
Early mailing list registration program:
To subscribe to Bulletin Series and/or receive enrollment information
Sign up via call center: 1-800-LTC -FEDS (1-800-582-3337)
Sign up via Web site: www.ltcfeds.com
Components of the
Educational CampaignNational Public Relations Campaign
Meetings/Seminars
National Advisory Committee
Portraits Panel
Early Enrollment Program
What is it ?
Limited choice of benefits offered to those who are ready to buy and have waived the educational campaign
When will it occur ?
Begins March 25, 2002 and extends through May 15, 2002
Who is eligible ?
Employees, annuitants, members and retired members of uniformed services, and qualified family members who already know what LTC and LTCI are all about
Early Enrollment Program
Underwriting requirements
Short form for employees, uniformed service members, and their spouses
Full underwriting for all other eligibles
Billing options available
Automatic bank withdrawal
Direct billing
NO payroll deduction!
Early Enrollment Program
How will it be communicated ?
LTC Partners Web site
Call center
March Bulletin
Home mailing to registrants requesting enrollment information
What is the coverage effective date, if approved ?
Later of May 1st or first of month following acceptance
Cost of coverage based on age on date that application is received
Early Enrollment Program
Can insureds change benefits during Open Season ?
Yes, details are being finalized
Original age will be preserved
Can insureds switch to payroll/pension/ annuity deduction during Open Season ?
Yes
Open Season
What is it ?
The launch of all benefit options under the Program
Standard plan
Non standard plan
Service package
When will it occur ?
Begins July 1 and extends through December 31, 2002
Staggered enrollments
60-day enrollment periods
Open Season
Who is eligible ?
Employees, annuitants, members and retired members of uniformed services, and qualified family members
Underwriting requirements
Short form for employees, uniformed service members, and their spouses
Full underwriting for all other eligibles
Open Season
Billing options available
Payroll and pension/annuity deduction
Automatic bank withdrawal
Direct billing
How will it be communicated ?
LTC Partners Web site
Call center
Information at the workplace
Mailings to those registered on our mailing list
Mailings to home if addresses provided
Open Season
How will it be communicated?
Meetings
Public relations campaign
What is the coverage effective date, if approved?
Later of October 1, 2002 or first of month following acceptance
Cost of coverage based on age of insured as of July 1, 2002
Role of LTC Partners Account Manager
Our Goals
To ensure a successful introduction of the Program
To fully support the Implementation Coordinators in every aspect of the rollout in every way possible
Role of LTC Partners Account Manager
The Strategy
Work with the assigned Implementation
Coordinator from each
agency/department/military service
Act as single point of contact at LTC Partners
Minimize work for Coordinators
Help facilitate program rollout
Maintain direct, frequent contact with Coordinators
Role of LTC Partners Account Manager
The Strategy
Act as a resource for everything related to the Program - an LTC expert on demand
Deliver high quality customer service
Provide ongoing support throughout 2002 and beyond
Role of the Implementation Coordinator
Provide feedback regarding most effective means of communicating within each agency
Disseminate education and enrollment materials as the Program is rolled out
Help schedule worksite meetings in cafeterias, auditoriums, etc.
Role of the Implementation Coordinator
Not expected to be an LTC expert!
Refer LTC related questions and issues to:
1-800-LTC -FEDS (1-800-582-3337)
www.ltcfeds.com
Their designated Account Manager
Payroll/Pension/Annuity Deduction Overview
Application forms will be returned directly to LTC Partners
LTC Partners will send a file to agencies indicating who to withhold premiums from and the amount to be deducted
Payroll and pension/annuity deduction will begin the first pay period on or after
October 1, 2002
Payroll/Pension/Annuity Deduction Overview
Authorization for payroll and pension/annuity deduction will be given directly to LTC Partners on the application form
Payroll/pension/annuity deduction will be available for employees, annuitants, members/retired members of uniformed services, and their qualified family members
All changes/adjustments/corrections will be initiated by LTC Partners, not agency
Timeline
December 2001: - Contract awarded to LTC Partners
- Call center went live
- LTC Partners Web site went live
January 2002: - Conduct focus groups week of January 28th
February 2002: - Bulletin offer mailed to annuitants
- Provide Implementation Coordinators with Bulletin offer for actives
Timeline
Timeline
March 2002: - Early Enrollment Program goes live: March 25
April 2002: - 2nd Bulletin released: Theme #2:
Youre Not Covered
- Collaterals supporting Theme #2 released to Implementation Coordinators
May 2002: - 3rd Bulletin released: Theme #3
Cost of Services and Funding Options
Timeline
May 2002:
- Collaterals supporting Theme #3 released to Implementation Coordinators- Second satellite broadcast -
LTCI and Who Should Purchase It
- Early Enrollment Program ends May 15th
June 2002: - 4th Bulletin released: Theme #4
How to Choose a Plan
Timeline
June 2002: - Federal Benefits Conference,
Norfolk, VA
- Collaterals supporting Theme #4 released to Implementation Coordinators
-
Collaterals supporting Open Season mailed to Implementation CoordinatorsJuly 2002: - Open Season begins July 1st
Timeline
July 2002: - 5th Bulletin released: Theme #5 The Federal LTC Insurance Plan Why Now?
- Collaterals supporting Theme #5 released to Implementation Coordinators
- Third satellite broadcast: Review of the Federal LTCI Program
Timeline
July 2002: - Enrollment kit offer mailed to applicable eligibles
- Enrollment packages mailed upon request
- Reminders mailed 2 weeks after enrollment packages mailed upon request
- Meetings to support rollout
Timeline
July 2002: - Collaterals supporting Open Season provided to Implementation Coordinators
August - - Open Season Enrollment
December 2002: continues
- Enrollment kit offer mailed to applicable eligibles
- Enrollment packages mailed upon request
Timeline
August - - Reminders mailed 2 weeks
December 2002: after enrollment packages mailed
- Meetings to support rollout
- Collaterals supporting open season provided to Implementation Coordinators
- Payroll/Pension/Annuity deduction begins: October
Your Input
Portraits Panel
Collateral Materials
Portraits Panel
Testimonials of caregivers
Seeking volunteers who are comfortable sharing a long term care experience
Sample profiles:
Sandwich generation
Long distance caregiver
Disabled spouse
Please contact Anne Colby at ltcpartners@jhancock.com with nominees
Collateral Materials
Table Tent Card
Large (8 1/2 x 11) Flyer
Small (6 x 9) Flyer
Poster without date and location
Poster with date and location
Counter card with take one
Stand-alone counter card
Collateral Materials
Collateral Materials
Individuals Interested in Learning More About the Program
Call 1-800-LTC -FEDS (1-800-582-3337)
Monday through Friday 8:00 a.m. to 8:00 p.m., Eastern Time
Via Web Site: www.ltcfeds.com