Your browser doesn't support JavaScript. Please upgrade to a modern browser or enable JavaScript in your existing browser.
Skip Navigation U.S. Department of Health and Human Services
Agency for Healthcare Research Quality

Surge Capacity and Health System Preparedness

Event 1: Education and Training for a Qualified Workforce

Web Conference

As Event 1 in a series on bioterrorism, this Web conference was held March 2, 2004. The series is entitled Surge Capacity and Health System Preparedness. It was designed to share with State, local, and health system policymakers the latest information on research findings and strategies related to education and training that may improve planning for hospital and health system surge capacity.

The User Liaison and Research Translation program of the Agency for Healthcare Research and Quality (AHRQ) developed and sponsored the conference.

Select to access the Web conference; all slides for each presentation are also available separately. Select for Playback Tips and Software Requirements.

While listening to the audio, you can also access the individual PowerPoint® slide presentations and manually move through the slides referred to by each presenter. There is a text version of each slide presentation as well as a text transcript of the entire audio portion of the teleconference.

An audio tape of the conference is also available for $10.00 through the AHRQ Publications Clearinghouse at 1-800-358-9295. Ask for 04-0025-AU, "Surge Capacity and Health System Preparedness: Education and Training for a Qualified Workforce."

Program Objectives

This series was designed to provide an understanding of:

  • Key issues, challenges, and opportunities related to the creation and implementation of education and training strategies.
  • Promising strategies, including initiatives of the Centers for Disease Control and Prevention (CDC) and the Health Resources and Services Administration (HRSA), for educating and training providers.
  • An AHRQ-sponsored project that is developing and evaluating online and face-to-face training modules that prepare volunteer nurses to respond to public health emergencies.
  • Findings from an AHRQ-supported project designed to test the effectiveness and cost efficiency of disaster drills and training exercises for hospital personnel.

Web Conference

The streaming presentation includes the audio and slides presented during the Web program. Because this is a recording of the sessions, instructions to the participants are no longer relevant. To access each session, select Streaming Presentation. All slides for each presentation are also available separately.

Select for Playback Tips and Software Requirements.


PowerPoint® files can be viewed with Microsoft® PowerPoint® or with a free PowerPoint® Viewer.


The presenters referred to these online resources:

  • ACEP competencies for health care personnel
    Developing Objectives, Content, and Competencies for the Training of Emergency Medical Technicians, Emergency Physicians, and Emergency Nurses to Care for Casualties Resulting From Nuclear, Biological or Chemical (NBC) Incidents: Final Report. (April 23, 2001).
  • Educational competencies for registered nurses responding to mass casualty incidents
  • HRSA National Bioterrorism Hospital Preparedness Program
  • Medical Reserve Corps Program

Playback Tips

  • Streaming video presentations demand a lot from your computer's resources. You may find that the streaming video works better if you close other applications and windows on your computer.
  • To start, pause, or stop playback, use the buttons in the upper left corner.
  • To jump ahead in the session, use the slider under the title bar.

Software Requirements

To access the audio clips, you will need Real® player software installed on your computer. To download a free RealOne® player, go to and select "Free RealOne® Player." Check the minimum requirements for each for your system; if you are a Macintosh or Unix/Linux user, select the player appropriate for your computer.

Follow the instructions provided for download and installation. If you are unsure of where you saved it on your computer, select "Start" on your navigation bar, then "Find," and search for "Real." When you find the folder, look for the "Set-Up" box, select that, and the installation will begin.

Current as of May 2004

Internet Citation:

Education and Training for a Qualified Workforce: Surge Capacity and Health System Preparedness. Web conference, broadcast on March 2, 2004. Agency for Healthcare Research and Quality, Rockville, MD.


AHRQ Advancing Excellence in Health Care