Employees may make open season enrollments, changes or cancellations, through the Benefits and Entitlements Service Team (BEST) by using either the:
For further information employees may contact BEST benefits counselors for assistance at the above numbers. When the telephone system voices the benefits menu, press 1 for health insurance, then zero to transfer to a counselor. Hearing impaired employees may obtain assistance from benefits counselors by calling TDD 1-800-382-0893, or if calling within the San Antonio, Texas area, 210-565-2276. Benefits counselors are available Monday through Friday, 7 a.m. - 6 p.m. Central Time.
Employees may make open season enrollments, changes, or cancellations through the Army Benefits Center - Civilian (ABC-C) using either the:
Employees Benefits Information System (EBIS) via the web at https://www.abc.army.mil and select "Benefits/EBIS"
Interactive Voice Response System (IVRS) by calling 1-877-276-9287.
Hearing impaired employees may call 1-877-276-9833.
Civilian Employees Outside the Continental United States (OCONUS) may access the Toll-Free IVRS System through the numbers below:
Belgium: Civilian 0800-78245/DSN 1986
Germany: Civilian 0800-1010282/DSN 1986
Italy: Civilian 800-780821/DSN 1986
Netherlands: Civilian 0800-0232739/DSN 1986
Saudi Arabia: 1-877-276-9287 (same as CONUS)
United Kingdom: Civilian 08-000857723/DSN 236-2003
Benefits Counselors are available at the ABC-C Monday through Friday from 6 a.m. to 6 p.m. Central Standard Time.
Users must establish a Personal Identification Number (PIN) for EBIS and IVRS if a PIN has not already been set or if an existing PIN has been forgotten. The same PIN is used for EBIS and IVRS and will stay in effect until the user changes it. The PIN is set by the user and is available immediately. The PIN is established to ensure personal information remains secure. Employees should refer to their most recent Leave and Earnings Statement (LES) when setting the PIN. Users are required to input their Army Knowledge Online (AKO) password to gain access to EBIS.
Employees can make open season enrollments, changes, or cancellations online by accessing the Employee Benefits Information System (EBIS) at https://www.civilianbenefits.hroc.navy.mil. Click on the "EBIS" button or "Access EBIS Change/View Benefits" link to enter. You will use your Social Security Number (SSN) and password to log in to EBIS. If you are a new EBIS user, or you have forgotten your password, it is helpful to have a copy of your last SF 50, Notification of Personnel Action, or your Leave and Earnings Statement (LES).
If you need assistance, consult the Frequently Asked Questions or contact The Benefits Line at 1-888-320-2917. To speak to a Customer Service Representative (CSR) for assistance, select menu option #4 between 7:30 a.m. and 7:30 p.m. Eastern time Monday through Friday, except federal holidays. The toll-free Teletypewriter (TTY) phone number for the hearing-impaired is 1-866-328-9889.
To make a FEHB Open Season election you are strongly encouraged to use the Employee Benefits Information System (EBIS) (https://hq-w3.dodea.edu/poe.asp).
Or you may access EBIS on DoDEA's HR homepage at http://www.dodea.edu/offices/hr/. Click on Employees then Online Employee Access to find the link to EBIS.
These agencies are serviced by DFAS Regional Service Center Benefits Division, which also uses the EBIS automated system for benefits transactions. Go to https://ebis.satx.disa.mil to access this system.
All questions should be directed to DFAS Shared Services Contact Center at 317-510-0454.
Employees may use the Employee Benefits and Information System by going to http://www.hr.dla.mil/resources/benefits/ebis/default.html. For further information employees should contact us by going to http://www.hr.dla.mil/cntctus.htm.
Hours of Operations for Columbus and New Cumberland: 7:30 a.m. to 4:30 p.m.
Hearing and Speech Impaired Customers may call the:
Ohio Relay Service at 1-800-750-0750
Pennsylvania Relay Service at 1-800-654-5984
The following DoD activities are serviced by Washington Headquarters Services (WHS), Human Resource Services Center (HRSC):
Employees may also make FEHB elections on the HRSC web site at https://grbweb1.whs.mil/.
Employees may access the Employee Benefits Information System (EBIS) at https://grbweb1.psd.whs.mil.