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The SFAC is a team consisting of enlisted Soldiers and civilian employee
appointed by the Garrison Commander to coordinate resources and act as a
point of contact for patients and their family members.
The SFAC is open to assist patients who have been evacuated to Walter
Reed Army Medical Center from Operation Iraqi Freedom (OIF) and Operation
Enduring Freedom (OEF). The SFAC also assists the family members of those
patients. The SFAC encourages family members to come to the SFAC after
arriving at WRAMC. SFAC staff will attempt to answer any questions you may
have during your stay.
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Mission
To provide compassionate, coordinated services to patients, next of kin and
extended family members, with a primary focus on OIF/OEF soldiers.
Who We Are
The following services are either specifically provided by the SFAC directly to
WTs and their families, or coordinated by the SFAC, with other Walter Reed
departments and agencies:
- Military Personnel and In/Out Processing
- Finance - Military Pay Travel Pay and per diem reimbursements
- Emergency Financial Assistance Money Management/Problem Solution
- ID Cards- DEERS enrollment Travel Services - Air transport
- Donations Management- receiving and disbursing
- Logistics - ground transportation Housing - Lodging
- Internet Access and Respite Care Room
- Department of Army Casualty Branch
- Family Assistance and support Programs
- Military Chaplains - religious and Pastoral Counseling Services
- TSGLI (Traumatic Serviceman's Group Life Insurance)
- Army Wounded Warrior Program (AW2)
- Component Liaison NCOs (National Guard and Army Reserve)
- Branch Liaisons NCOs (Marine, Air Force and Navy)
- Unit Liaison NCOs (Representative of WT's combat unit)
- Child and Youth Services - (Free Child Care)
- Child and adolescent psychiatry
- Exceptional Family Member Program
- Installation Access
- Vehicle Registration
- Retirement Services
- Department of Veterans Affairs
- Veterans Benefits Counseling
- Veteran Service Organizations (American Legion, VFW, DAV etc.)
- Education/ Employment
- Army Education Center
- Army Career Alumni Program (ACAP)
- Job Fairs
- Social Security Administration
- Legal Assistance - Counseling/Taxes/Wills/Powers of Attorney/Guardianship/Claims
- Reintegration Assistance
- Relationship Building - Communication Skills
- Relocation Services
- Information and Referral Services
- Morale Welfare and Recreation (MWR) Activities
- Federal government programs - Dept. of Health and Human Services, Dept. of Labor
- Medicare and Medicaid
- State government services
Please note that SFAC services and assistance is not limited to the services
listed above. It directly provides some of them, but for others, it is a
clearing house and referral source for a wide spectrum of information and
services that can be of significant benefit to WTs and their families. If you
have a non-medical issue and are not sure of who assists, start with the
SFAC!
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The following handbooks have been compiled as resources for wounded warriors and their families:
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Walter Reed Army Medical Center (WRAMC) is committed to providing comprehensive health care and services to all military beneficiaries. An important factor in the recovery of health for every patient is the quality of family and community support.
During military operations, family and community support are especially critical in light of the need to coordinate services to allow for the family and community reunion process. Patients evacuated from a Theater of Operations and their family members expect the best possible support from military health care facilities throughout all echelons of medical care. In order for the reunion and recovery processes to function efficiently and effectively, close coordination is needed. This process will be facilitated through a coordinated effort of medical, administrative, and psychosocial supportive services of WRAMC through the Soldier Family Assistance Center (SFAC).
Special consideration is given to personnel medically evacuated from military Theatres across the operational continuum. This includes Low, Medium, and High Intensity conflicts. It also includes Operations Other Than War, such as Humanitarian, Nation-Building, and Peacekeeping Operations.
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 | Handbooks | Johnson, Jason P Mr WRAMC_Wash DC | | FisherHouses | Angelo, Mike D Mr Ingenium | | welcome | Angelo, Mike D Mr Ingenium | | Soldiers and Families | Johnson, Jason P Mr WRAMC_Wash DC | | Mologne | Angelo, Mike D Mr Ingenium |  | What_You_Need_To_Know_Before_Visiting | Shmunis, Leonid Mr WRAMC-Wash DC | | What_You_Need_to_Know | Shmunis, Leonid Mr WRAMC-Wash DC | | 070620_Behavioral_Health_Fact_Sheet | Johnson, Jason P Mr WRAMC_Wash DC |  | soldiers2 | Price, Michael | | 07 | Price, Michael | | soldiers | Price, Michael | | 06 | Price, Michael | | px_shoppette | Price, Michael | | px | Price, Michael | | slide | Price, Michael | | KitchenFamily | Price, Michael | | fisher | Price, Michael | | PumpkinGirl | Price, Michael | | 1_Living_Room | Price, Michael | | 1_Stairway | Price, Michael |
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The SFAC (Soldier Family Assistance Center) is located in Building 2 (The Main Hospital), 3rd Floor, Room 3-G04.
Phone: 1-866-546-1310, (202) 782-2071
Main SFAC Office Hours:
- 7:30am-7:00pm Monday-Friday
- 9:00am-5:00pm Saturday
- 11:00am-7:00pm Sunday
- After Midnight call AOD at 202-782-7309
SFAC Representative in Mologne House Hours:
- 7:30am-4:00pm Monday-Friday
- 4:00pm-Midnight call (202) 782-2071
- After hours call AOD at 202-782-7309
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1-800-984-8523
This hotline offers wounded and injured Soldiers and family members a way to seek help to resolve medical issues and to provide an information channel of Soldier medically related issues directly to senior Army leadership so they can improve how Army serves the medical needs of our Soldiers and their families.
Hours: 24 hours a day, 7 days a week. |
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