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Consumer Information

USPS Contacts for Mail Delivery and Service Issues

If you want to make an official complaint because you are unable to get resolution from your local post office, contact your District Consumer Affairs Office. To find your local District Consumer Affairs Office, please see  USPS Consumer Affairs Office Locator.

For US Postal Service (USPS) mail delivery and service related issues, please contact any of the following.

Customer Service:

Mail: Consumer Advocate

US Postal Service

475 L'Enfant Plaza, SW, Room 10433
Email: CA Response Team@usps.gov
Phone: 1-800-ASK-USPS (1-800-275-8777)

The post office nearest you:   USPS Post Office Locator

Customer Service information: USPS Customer Service

If you wish to contact the USPS because you are unable to get resolution from the District Consumer Affairs Office, please contact:

Mail: Vice President Consumer Advocate

US Postal Service

475 L'Enfant Plaza, SW, Room 10433

Washington, DC 20260-2200
Phone: 202-268-3063

US Postal Service responses to frequently asked questions (FAQs): USPS FAQs

Other Consumer Interest Links

Consumer.GOV
USPS Zip Code Lookup