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The NCDC provides a wide range of user services. These users range from large engineering firms designing the latest in safe, energy efficient structures, to the attorney documenting a weather event, to the individual planning a retirement move.
Services offered include data resource consultations, subscription items and publications, copies of original records, certifications, generation of specialized climate studies, and a host of other climate-related activities. Services are delivered on a variety of media including on-line access, CD-ROM's, magnetic tape, floppy disks, computer tabulations, maps, and publications.
For specific information regarding NCDC products and services, we recommend a consultation with one of our technicians or meteorologists.
You may call (828) 271-4800 (selection  on the automated phone directory) between the hours of 8:00 AM and 6:00 PM EST. You may also email us at ncdc.info@noaa.gov.
There is a charge for most services. Pre-payment is required, however, the use of credit cards is acceptable and recommended.
There are several ways of ordering data from the NCDC:
**NOTE: Orders placed by
Facsimile, E-Mail, Phone, Mail, or by Personal Visit are subject to the offline
pricing schedules and are subject to the SERVICE
AND HANDLING CHARGE: $5.00, OR $11 IF ORDERED ITEMS TOTAL $50 OR
MORE.
The Online Store pricing is only valid for
those orders purchased through the online store.
Order some of the National Climatic Data Center's CD-ROM products and publications at discounted prices by using your credit card from the Online Store.
This system uses the Secure Socket Layer protocol to send secure information over the internet. You must have a secure browser such as Netscape Navigator® or Microsoft Internet Explorer® in order to use the Online Ordering System.
You can rest assured that all reasonable precautions have been taken by the NCDC to safeguard your personal order information.
 ONLINE ORDERING OF CERTIFIED DATA!!!
Please access
Order Status to check the status of any order you placed with NCDC.
You may contact us via facsimile 24 hours a day at (828) 271-4876. Please include your payment information with your fax.
Orders placed by this method are subject to the
offline
pricing schedules.
The Online Store pricing is only valid for
those orders purchased through the online store.
You may place an order via e-mail. The e-mail address for orders only is: ncdc.orders@noaa.gov.
Please include your method of payment with your request. If you want information about NCDC data or products, please send your request to ncdc.info@noaa.gov.
The e-mail address for payment information or questions in orders placed via the Online Store is nndc.weborder@noaa.gov.
Orders placed by this method are subject to the
offline
pricing schedules.
The Online Store pricing is only valid for
those orders purchased through the online store.
Our telephone number is (828) 271-4800.
Press '2' for professional assistance on climatological data, digital products or information
Press '1' for orders to be transmitted via facsimile (Minimum fee: $65) or for fax order problems
Press '4' for Subscription (Hard Copy received by mail)
Press '5' for Subscription (Online)
Press '6' for Satellite Data
Press '7' to listen to a recording containing our web site address, e-mail address, mailing address, fax number and other information.
Press '8' for the current NCDC building status
Press '9' Repeat this menu
Our TDD phone number is (828) 271-4010.
Our normal hours for receiving telephone requests are 8:00 AM to 6:00 PM, Eastern time, Monday through Friday. If you wish to place your order over the phone, the charges for the data must be applied to a credit card.
 Visa,
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 MasterCard
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 American Express or
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 Discover
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Orders placed by this method are subject to the
offline
pricing schedules.
The Online Store pricing is only valid for
those orders purchased through the online store.
Our mailing address is:
Commerce/NOAA/NNDC
c/o Information Manufacturing Corporation
Attn: Fiscal Dept.
310 State Route 956, Building 300
Rocket Center, WV 26726-9229
Tax ID #520821608
Please include the area for which you need data (city/state), the type of data you need (hourly, daily, monthly, etc. / precipitation, wind, temperatures, etc.), and the period of record you wish to cover (one day, entire month, etc).
When placing an order by mail, please include payment. When payment is not received with correspondence, delays in processing occur. A customer service representative must then contact you, determine what data you need, and quote you a cost. However, your order will not be processed until payment is received.
Orders placed by this method are subject to the
offline
pricing schedules.
The Online Store pricing is only valid for
those orders purchased through the online store.
You may wish to make a personal visit to the National Climatic Data Center. Our normal business hours are 8:00 AM to 4:30 PM Eastern time, Monday through Friday, except designated Federal holidays. NCDC is located in downtown Asheville a short distance off Interstate 240 at 151 Patton Avenue. Group tours are available, but must be arranged in advance. Many data requests cannot be filled on the date of your personal visit due to data availability and processing requirements. Arrangements must be made for subsequent delivery.
Orders placed by this method are subject to the
offline
pricing schedules.
The Online Store pricing is only valid for
those orders purchased through the online store.
Climate Data & Products
Any of NCDC's Climate Products can be ordered using any method outlined above. We recommend calling one of our customer service representatives for help and advice in filling non-standard orders. You may also wish to visit the "How to Contact NCDC" page for futher contact information.
Satellite Data & Products
Requests for data are serviced by the Satellite Services Group located at the NCDC in Asheville, North Carolina. In light of the explosive activity on the Internet, NCDC's satellite services are meeting the needs of the research and educational community by providing an increasing amount of qualitative and quantitative products on-line free of charge. Go to the "Get/View" page for details.
To meet the varied demands of its worldwide user community, NCDC offers satellite data in a variety of formats. Users requesting satellite data should make every effort to supply as accurate and as much information as possible concerning their needs. Frequently, orders contain ambiguous information, which results in delays or improper filling of orders. The following points should be considered and such information furnished in preparing orders for data to ensure timely, and accurate completion. If you need more information on types of GOES satellite imagery that can be custom made for you, go to the Sample GOES Image Products page.
Users are encouraged to speak directly with the user service personnel to discuss their individual requirements. After identifying a particular image or set of images, the final product supplied to the requester can be in several forms. Please specify as much of the following information as possible:
- Date(s) of interest
- Time(s) in UTC (+5 hours from EST)
- Type of Product (i.e. colorized, B&W, mapped, full disk, sector, etc.)
- Geographic Areas (best described using lat/long coordinates)
- Satellite id (if known)
- Channel (i.e. visible or infrared)
- Resolution (1-km is best possible for the visible channel)
- Physical features(s) to be shown
- Map projection
- Political boundaries
- Media type: hard copy or digital (please enquire for details since options change)
Requests for data, products and documentation should be addressed to:
Commerce/NOAA/NNDC
c/o Information Manufacturing Corporation
Attn: Satellite Dept.
310 State Route 956, Building 300
Rocket Center, WV 26726-9229
Phone number: (828) 271-4850 (press option #1)
Facsimile number: (828) 271-4876
E-Mail address: ncdc.satorder@noaa.gov
The Satellite Data, Products and Price Sheet will contain a complete listing of satellite data and products along with pricing information. It is available in various choice of formats for downloading.
Radar Data & Products
Radar data may be ordered electronically free of charge from the NCDC NEXRAD Inventory or the "HAS" System. NCDC also offers free Radar visualization and data export software for Level-II and Level-III data. For more information on Radar, please visit the NCDC Radar Resources page.
The Radar Product Price Sheet has further information on hard copy radar products and pricing information. Please call NCDC at (828) 271-4800 for questions concerning radar orders.
Certification Information
Most states require all records that are to be submitted as evidence in a court of law to be authenticated in some way. To accommodate this requirement, the National Climatic Data Center (NCDC) offers two types of certification of the data maintained in the our archives.
The NCDC is designated by public law 754, passed by the 81st congress as the Federal Records Act of 1950, as the offical United States archive for climatic records. As such, the NCDC can certify copies of all records available from the NCDC archives. As an archive facility, the only fact the NCDC can attest to is that exact duplicates of climatic records on file at this center have been provided to those that request such data. The standard Department of Commerce (DOC) or General certification of authenticity regularly provided to clients appropriately accomplishes this. For more detailed information and answers to Frequently Asked Questions (FAQ's) about certification of NCDC data, please read the free publication Environmental Information Summaries (EIS) C-1, Weather Records in Private Litigation.
NOTE: This publication is in PDF (Portable Document Format) and you will need to have downloaded and installed Adobe's free Acrobat Reader software in order to view/download the publication.
ONLINE ORDERING OF CERTIFIED DATA!!!
Responding to numerous requests from our customers, the National Climatic
Data Center is pleased to announce the availability of a new web service
which allows online ordering for offline delivery of certified weather
records for the following products: Unedited Surface Weather Observations,
Unedited Local Climatological Data, Edited Local Climatological Data,
COOP/Record of Climatological Obserations, and the NCEP
Weather Charts.
Certified data is ordered online but delivery of certified paper copies is still by REGULAR MAIL. Your certified order will be sent by your indicated shipping method and normally takes 5-7 business days.
How to Order Online:
1. Go to the NCDC homepage http://www.ncdc.noaa.gov
2. Choose Most Popular Products http://www.ncdc.noaa.gov/mpp.html
3. Choose Most Requested
4. Select the products you need (SWO, ULCD, Edited LCD,COOP, or Charts)
and add each product to your Online Shopping Cart
5. Checkout and pay for your data order via credit card
6. Preview the data ordered and click on the button:
7. Follow the instructions to place a second order to
certify your data. You will only be charged ONCE for data. The second
order is for the certification fee.
IMPORTANT: Please ensure that the specific data you
require is available by accessing the
data links BEFORE you order certified copies of these data. Also, please
see the Online Orders for
Certified Climate Data for more IMPORTANT ordering information.
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Department of Commerce certification (Form CD-64) This is a two part certification (certification and authentication) under the Seal of the United States Department of Commerce with blue ribbon. This is the highest form of certification offered by the NCDC and can be attached to a total of up to 40 pages of data. This type of certification is signed by both the NCDC Records Custodian and the NCDC Director as the Certifying Officer, or their designated representatives.
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General certification
This consists of an attached certification statement signed by a Certifying Officer and is acceptable in most courts. The statement is affixed with a staple to the assembled documents, up to 70 pages of data.
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