When a purchase is made with the City, the Department that initiated the purchase is responsible for "releasing" the purchase for payment once the goods or services are delivered. When the invoice and the purchase order are "matched", then the payment usually happens automatically. Sometimes there are problems with the invoice and purchase order not matching, for either quantity or price.

Once you have determined that the City has received your invoice, but viewing the unpaid invoice report, you may need to follow up with the department that initiated the purchase. If you have the name of the person who initiated the purchase, you should contact them directly to see if there is a problem with the invoice. The following table is a first line contact at the departments. In most cases, the individuals listed are the fiscal managers at the departments. In many cases, they may refer you to someone else for problem resolution.

• Aviation: (505) 244-7724
• City Council: (505) 768-3130
• Convention Center: (505) 768-4502
• Corrections/Detention: (505) 768-3453
• Cultural Services: (505) 768-3555
• CS / Biopark: (505) 764-6225
• CS / Community Services (Kimo Theatre, Special Events, South Broadway Cultural Center): (505) 768-3592
• CS / Library: (505) 768-5192
• CSMuseum: (505) 243-7255
• Department of Finance: (505) 768-3505
• Environmental Health: (505) 768-2625
• Family / Community Services: (505) 768-2858
• Fire Department: (505) 833-7312
• Human Resources: (505) 768-3739
• Internal Audit: (505) 768-3154
• Legal Department: (505) 768-4652
• Mayor / CAO: (505) 768-3014
• Mayor / Budget Office: (505) 768-3510
• Mayor / CIP: (505) 768-3844
• Mayor / Operations Improvement: (505) 768-3510
• Mayor / City Clerk: (505) 768-3051
• Parks & Recreation: (505) 768-5321
• Planning: (505) 924-3926
• Police: (505) 768-2227
• Public Works: (505) 768-3694
• Senior Affairs: (505) 764-6413
• Solid Waste: (505) 761-8124
• Transit: (505) 764-8917
• Transit / City Parking Office: (505) 924-3951