The ADR Mediation Program

In creating the Alternative Dispute Resolution ("ADR") office in 1992, the City of Albuquerque has recognized the importance of utilizing ADR to allow the parties in dispute to discuss and develop their own resolutions. In most instances, the parties have the flexibility to develop creative solutions. ADR can also mend or improve the overall relationship between the parties.

Mission

The mission of the City of Albuquerque ADR Program is to: 1) decrease direct and indirect costs associated with disputes affecting the employees and citizens of Albuquerque; 2) facilitate early, informal, efficient and cost effective resolution of conflict; and 3) provide ADR educational and community outreach opportunities to the employees and citizens of Albuquerque.

Goals

The comprehensive goal of the ADR Program is to implement an easily accessible ADR process framework, complemented by trained individual dispute resolution knowledge, skills, and resources to promote the efficient and cost effective resolution of conflict.

Vision

The vision of the City of Albuquerque ADR Program is to promote the utilization of ADR to the maximum cost benefit for the City of Albuquerque by: 1) encouraging the resolution of ADR appropriate disputes at the earliest stage possible; 2) by the most expedient and least expensive method possible; and 3) at the lowest organizational level. 

Staff

Shannon Watson, ADR Coordinator
Dima Houpis-Brown, ADR Case Manager
Naomi Parada, ADR Administrative Assistant