COMMUNITY REHABILITATION PROGRAM 
CERTIFICATION
AND VENDORIZATION
HANDBOOK

Community Resources Development Section

June 1, 2002
TABLE OF CONTENTS

PART 1-GENERAL INFORMATION

SECTION 1-INTRODUCTION…………………..……………………………….….
SECTION 2-VENDORIZATION ………………………….………………………...
A.	Vendorization Policy………………………………………………….……….
B.	Vendorization Determination…………………………………………………
C.	Vendorization Process………………………………………………………..
D.	Rate Adjustments…..……………………………………………………….…
SECTION 3-CERTIFICATION ………………………………………………………
A.	Certification Policy……………………………………………………………..
B.	Services Requiring Certification and/or Accreditation…………………….	
C.	Certification Process………………………………………………………...…
D.	Certification Outcomes…………………………………………………..…….
E.	Suspension /Termination Of Certification………………………….………..
F.	Recertification Scheduling……………………………………………….……
G.	Appeal Policy And Procedures……………………………………………….

PART 2- SERVICE DESCRIPTIONS

SECTION 1-DEFINITIONS………………………...…………………………………
A.	Assessment Services
1.	 Vocational Evaluation……………………………………………………..	
2.	Situational Assessment…………………………………………….………	
3.	Vocational Assessment…………………………..………………………...
	B. Training Services
1.	Personal, Vocational, and Social Adjustment…………………….……..	
2.	Work Adjustment……………………………………………..……………..
3.	Occupational Skills Training………………………………………….……
4.	Work Services…………………………………………………….…………
C. Employment Services (Job Related Services)
1.	Employment Preparation…………………………………………….…….
2.	Job Development, Placement and Follow-Up………………………..….
3.	Job Coaching…………………………………………………………….…
D.	Departmental Terminology
1.	Supported Employment……………………………………………………
2.	Transitional Employment…………………………………………………..
3.	Trial Work Experience……………………………………………….…….
SECTION 2-SPECIALIZED SUPPORT SERVICES…...………………….…….
A.	 Communication And Language Skill Training………………………………
B.	 Driver Evaluation………………………………………………………....……
C.	Independent Living Skills Training…………………………………………..
D.	Blind and Visually Impaired Services………………….……………………
E.	Rehabilitation Technology……………………………………………………
F.	Interpreter Services……………………………………….………………….
G.	Language Interpreter Services………………………………………………

PART 3-CERTIFICATION STANDARDS

SECTION 1-ORGANIZATIONAL STANDARDS……………..……………………
A.	Leadership………………………………………………………………….…..
B.	Financial Records And Insurance…………………………………………..	
C.	Americans With Disability Act……………………………………………..….	
D.	Health And Safety……………………………………………………………..	
E.	Human Resources……………………………………………………………..	
F.	Outcome System……………………………………………………………….	 
SECTION 2-GENERAL SERVICE STANDARDS………………………………….

PART 4-RESOURCE DIRECTORY

CERTIFICATION DOCUMENT LIST………………………………………………
HELPFUL WEBSITE RESOURCES………………………………………………. 
DEPARTMENT OF REHABILITATION CONTACTS…………………………….

PART 5-APPLICATIONS AND FORMS

VENDOR/CERTIFICATION APPLICATION… (NOT AVAILABLE IN THIS FORMAT)
SERVICE DESCRIPTION FORMAT………….(NOT AVAILABLE IN THIS FORMAT)
COST STATEMENT PACKAGE………………(NOT AVAILABLE IN THIS FORMAT)
VENDOR APPROVAL CERTIFICATE ……….(NOT AVAILABLE IN THIS FORMAT)

The applications and forms are not available in this format. If you would like these items, please contact your CRDS Resources Specialist (listed near the end of this document).

PART 1-GENERAL INFORMATION

SECTION 1. INTRODUCTION

The Community Rehabilitation Program Certification and Vendorization Handbook describes the Department of Rehabilitation’s  (DOR) Certification and Vendorization policy, procedures, and standards, and is intended to help Community Rehabilitation Programs (CRPs) better understand the certification and/or vendorization process and requirements. The development of a vendor relationship with DOR by developing a fee-for-service program is called Vendorization. Certification is the method used by DOR to assure that services purchased from CRPs are effective, coordinated, and provided in a safe environment. Certification is the review and approval of the CRP and the services to be purchased using the standards set forth in this Handbook. 

Certification and Vendorization policies apply only to those CRPs providing work-oriented services that are defined in Part 2 of this Handbook.

Section 7331 of Title 9 of the California Code of Regulations (CCR) requires the DOR to certify CRPs from which DOR purchases services for applicant/clients.  In this Handbook, the acronym "CRP" refers to an agency, organization or institution, or unit of an agency, organization or institution that provides directly, or facilitates the provision of vocational rehabilitation services as one of its major functions. Individual Service Providers are not considered a CRP, and not subject to these policies and procedures.

Section 7332 of Title 9 of the CCRs allows the DOR to purchase vocational rehabilitation services from public or private non-profit rehabilitation facilities according to a schedule of fees set by DOR or a special negotiated fee for an individual service. When circumstances warrant, for-profit vendors may be utilized and the policies and procedures in this Handbook will apply.

The unit of DOR responsible for the Certification and Vendorization function is the Community Resources Development Section (CRDS).  However, other appropriate DOR units relating to CRPs providing specialized support services or services to specific disability groups may work with the CRDS Resources Specialists of the CRDS to ensure services provided meet Departmental standards.

SECTION 2.  VENDORIZATION 

Following is a guide to assist a CRP, DOR District, and the CRDS Resources Specialist to develop vocational rehabilitation services and fees for those services. “Vendorization” is the process of vendor approval that defines the service to be provided, and determines a rate for that service.

A.	VENDORIZATION POLICY
The DOR has authority to purchase vocational rehabilitation services from public or private CRPs.  The CRDS Resources Specialists collaborate with Districts to determine and establish services and related fees as appropriate to meet the needs of DOR applicant/clients. (AUTHORIZATION: CCR: Title 9. Division 3, Chapter 11, Section 7332, Purchase of Services). 

Fees are developed for services that do not have a legislated fee schedule applicable to all CRPs. Medically related services, Habilitation Work Activity Programs, and/or Job Coaching services have set legislated rates, for example. Rehabilitation Directives also may guide the development of some fee for services, such as interpreting services for the deaf or non-English speaking.  

Individuals who request information on providing services as an independent contractor will be referred to the appropriate District and the Rehabilitation Directive for “Individual Service Providers.” 

A.	VENDORIZATION DETERMINATION

When an inquiry is made, the potential CRP should first contact the local District to discuss the proposed services with the District Administrator or designee.  There should be a determination if the district has a need for the identified services, and the potential number of applicant/clients that may be considered for referral. The District representative will notify their CRDS Resources Specialist and provide the name, address, phone number, and a contact person of the service provider.

If the District representative is interested in developing the proposed service, or the CRP is interested in continuing with the Vendorization process without District support, the following procedures shall be followed:

1.	If CRP is a public entity or nonprofit, the Vendorization process may proceed immediately.

2.	If the CRP is a for profit entity, the District Administrator must request from the Deputy Director of Employment Preparation Services (North Central or South), approval for utilization of the for profit service provider.  The request must include rationale for using the for profit CRP such as:

(a)	A clear need that applicant/clients can be better served by the for-profit
(b)	Cost to DOR will be less than from a nonprofit,
(c)	Necessary services are not available from a nonprofit service provider, or
(d)	Purchase of services from a nonprofit CRP would cause a significant delay in the client's preparation for suitable employment.

Upon receipt of approval by the District Administrator from the Deputy Director, the CRDS Resources Specialist may proceed with the Vendorization process. A copy of the written approval, or email approval should be included in the CRP file.

A.	VENDORIZATION PROCESS

The CRDS Resources Specialist will contact the CRP and the following procedures may be followed:

1.	FOR POTENTIAL NEW VENDORS the CRDS Resources Specialist and appropriate District staff may conduct an initial site review to determine if the CRP is accessible, the proposed service is reasonable, and there is potential for meeting the DOR's Certification and Vendorization Handbook standards. 

2.	If the District or CRP wishes to proceed, the CRDS Resources Specialist will provide the CRP with the Vendorization package, which includes:
•	Application cover sheet
•	DOR service description format
•	DOR cost statement package
•	Current CRP Certification and Vendorization Handbook 

3.	The CRP will submit the completed information to the CRDS Resources Specialist. Copies will be sent to the District Administrator. The Service Description will be used as the basis for Certification review.  The description must be comprehensive enough to provide a clear structure to the delivery of those services.  The description will also be utilized to provide the persons served and the referral source with enough information to make an informed choice about the appropriateness of those services.

4.	The CRDS Resources Specialist will review the service description and the proposed service cost statement to ensure that all necessary information is complete. If rate clarification or consultation is necessary from the DOR's Facility Technical Support Unit (FTSU), the CRDS Resources Specialist will forward a copy of the service description and cost statement for review. 

5.	After the cost statement review, the CRDS Resources Specialist will make recommendations to the District Administrator regarding the proposed services and cost.  Revisions and adjustments to the proposed service description and cost statement may then be made with the CRP as necessary, with payment benchmarks (partial payment for services delivered at predetermined intervals) established if appropriate.  Benchmarks may occur, for example, after intake, after completion of partial services or classes, at placement and at 90 days of employment.
	
6.	Upon District approval to proceed with the service, if not already certified, the CRD Specialist will establish a certification date within 30 days and the procedure for Certification survey process will be followed.

1.	When the Certification survey is completed and results in approval, the CRDS Resources Specialist will prepare Fee Approval documents, indicating service and rates, for the District Administrator's approval.   Rates established will typically be effective the first day of the following month. Completed approval documents will be forwarded to the CRP, with copies to the appropriate District(s), Central Office, and service provider's file. Services may then be purchased.

D.	RATE ADJUSTMENTS

Rates may be adjusted at the CRP or District’s request provided sufficient DOR funding is available as determined in the sole discretion of DOR. Service descriptions may need to be updated at the same time. It is recommended that rate and related service descriptions be reviewed and extended or adjusted every 2 years to allow for changes that may have occurred in the costs and/or delivery of those services.

The rate adjustment and/or service review will include the following:

1.	The District staff, CRDS Resources Specialist, and CRP will review the quality, utilization level, and continued need for the service.  The CRDS Resources Specialist will work with the District and the CRP for completion of the cost statement package consistent with the level of services the District and the CRP wish to continue.

2.	A completed cost statement and updated Service Description is sent to the CRDS Resources Specialist who will forward a copy of the package to the District for input. Information will also be forwarded to FTSU if the CRDS Resources Specialist requests a rate review.

3.	Upon final service agreement and revised rate determination, the CRDS Resources Specialist will issue new fee approval documents.  The rate will typically be effective the first of the following month. All current client authorizations will remain in effect at the rate indicated on the open authorization.  All new authorizations will reflect the revised rates.

SECTION 3. CERTIFICATION 

A.	CERTIFICATION POLICY

Certification is the method used by the DOR to assure that services purchased from CRPs for its applicant/clients are effective, coordinated, and provided in a safe environment. CRPs that must be certified are those offering vocational rehabilitation or habilitation services to applicant/clients funded by the DOR, including, but not limited to, recipients of grants, cooperative agreements, and case service contracts. A survey will determine a CRP’s level of compliance with the established Organizational and General Service standards in Part 2 of this Handbook and result in an approval to provide services. There is no cost for Certification.

All CRPs (with the exception of independent living centers or facilities providing services primarily to the blind or deaf) that provide work oriented services must additionally be accredited by CARF, The Rehabilitation Accreditation Commission, within four years from the date the DOR first purchases services from them.  All costs for CARF accreditation are the responsibility of the CRP.  
AUTHORIZATION: CCR Title 9, Division 3, Chapter 11, Section 7331, Accreditation and Certification.  Welfare and Institutions Code 19354.5(a)(6)-Habilitation Services

The CRP shall send the complete CARF survey report and accreditation decision to the CRDS Resources Specialist within 30 days of the CRPs receipt of the report. CARF accreditation survey results may be utilized in lieu of the certification process.

A CRP that is currently CARF accredited and has been certified to provide a new service to the DOR, must obtain accreditation for the new service(s) no later than the next accreditation renewal if they have provided that service for six months or more. If accreditation is not obtained at that time, the DOR shall withdraw its certification of the new service(s).  Additionally, certification and DOR funding shall be withdrawn when a CRP that is subject to the CARF accreditation requirement fails to obtain or retain accreditation in the necessary service category. 

If the CRP has been accredited or reviewed by another licensing or similar agency, that report may be considered in the Certification approval process.

Vocational training courses and other services approved by the California Department of Education or the Department of Consumer Affairs, Bureau of Private Post-Secondary Vocational Education, are not subject to this Certification policy. However, the CRDS Resources Specialist may request the CRP provide documentation of the approval prior to the vendorization of services.
As a condition for maintaining Certification, any changes in a CRP’s organizational structure, status of certification or other accreditation, service delivery mechanism, or other changes that may affect its compliance with the standards shall immediately be reported, in writing, to the CRDS Resources Specialist.

THE CERTIFICATION AND CARF ACCREDITATION STATUS OF A CRP AND ITS ONGOING COMPLIANCE WITH STANDARDS IS SUBJECT TO REVIEW BY THE DOR AT ANY TIME.

B.	SERVICES REQUIRING CERTIFICATION AND/OR ACCREDITATION

The following work oriented services require Certification and Accreditation:
1.	ASSESSMENT SERVICES
a)	 Vocational Evaluation 
1.	TRAINING SERVICES
a)	Work Adjustment 
b)	Occupational Skill Training 
c)	Work Services 
1.	EMPLOYMENT SERVICES (JOB RELATED SERVICES)
a)	Employment Preparation
b)	Job Development, Placement and Follow-up
c)	Job Coaching

The following services may require Certification or DOR approval only. Check with your CRDS Resources Specialist.
1.	Situational Assessment 
2.	Vocational Assessment 
3.	Personal, Vocational, and Social Adjustment
4.	Communication and Language Skill Training 
5.	Driver Evaluation 
6.	Independent Living Skills Training 
7.	Blind and Visually Impaired Services
8.	Rehabilitation Technology Services
9.	Interpreter Services
10.	Language Interpreter Services

C.	CERTIFICATION PROCESS

CRDS Resources Specialist is responsible for conducting Certification surveys and determining the Certification status outcome.  CRPs shall direct requests for certification to the CRDS Resources Specialist, and indicate the services for which certification is desired.  The CRDS Resources Specialist will furnish the CRP with the Community Rehabilitation Program Certification and Vendorization Handbook. 

Upon receipt of the completed application package, the CRDS Resources Specialist will schedule and conduct the certification site survey. Depending upon the type of services being reviewed, the District Administrator or designee, Special Program Consultant, or Habilitation Services Specialist may also participate in the survey. 
The survey process typically includes the following steps:

a.	The CRP assembles the supporting documentary evidence of its compliance with the standards.

b.	A minimum of one day is allowed for the survey.  The CRP shall provide workspace for on site reviewers. 

c.	The CRDS Resources Specialist conducts an entrance conference with the Director of the CRP and appropriate staff or board members to provide the CRP with an overview of the certification process and outline the agenda for the certification review.

d.	During the survey, the CRDS Resources Specialist and other surveyors review the documents provided by the CRP, tour the facility site(s), and may interview CRP staff, board members, and applicant/clients.

e.	The CRDS Resources Specialist conducts an exit conference with the CRP's Director and appropriate staff and/or board members at which time the Survey Team reports findings and recommendations.

f.	The CRDS Resources Specialist sends a certification report to the CRP within 30 days of the exit conference.  The report transmits the certification outcome, certification duration, the reasons for any decisions, and/or recommendations and suggestions.

g.	The CRDS Resources Specialist may request a corrective action plan as a result of deficiencies identified during the certification survey. The plan must respond to all recommendations made in the certification report. The plan will be submitted within the timelines established by the CRDS Resources Specialist.

D.	CERTIFICATION OUTCOMES

Compliance with the certification standards is judged on the basis of documentary and other tangible evidence The level of compliance with the standards will determine the certification outcome. For new vendors, a provisional certification may be awarded for up to one year. For existing vendors, certification may be awarded for 6 months or up to two years. A CRP that has not met minimal critical standards will not be certified.  Certification outcomes are as follows:

NEW CRPS
A PROVISIONAL CERTIFICATION is awarded for up to one year. This certification outcome will be awarded to a CRP who is able to provide written policies, procedures, and plans for the implementation of the standards but, which lacks experience and does not yet have the documentation and history necessary to demonstrate compliance. 

EXISTING CRPS
A TWO YEAR CERTIFICATION is awarded to existing CRPs when a CRP is in substantial compliance with all Organizational and General Service Standards

A SIX MONTH CERTIFICATION is awarded to an existing CRP under the following conditions:

•	The CRP fails to meet the critical Organizational or General Service standards identified by the CRDS Resources Specialist and the deficiencies are not related to health and safety issues. The CRP will be able to correct the deficiencies within six months and demonstrate to the DOR within timeframes set by their CRDS Resources Specialist that the deficiencies have been corrected. 

•	More than two consecutive six-month Certification determinations will require the identification of special circumstances warranting continuing the services and will require the approval of the Community Resources Development Section Chief.

NON-CERTIFICATION 
For new or existing CRPs a non-certification decision occurs when the CRDS Resources Specialist and survey team determines that a CRP is not in compliance with critical standards in Leadership, Financial Records and Insurance, Americans with Disability Act, and/or Health and Safety. It is unlikely that the CRP would be able to meet standards without extensive assistance and significant resources allocated towards the correction of the deficiencies cited. 

E.	SUSPENSION/TERMINATION OF CERTIFICATION

SUSPENSION
Certification may be suspended immediately if the DOR determines that there is an immediate threat to the health and safety of DOR clients/applicants. The CRDS Resources Specialist in consultation with the Senior CRDS Resources Specialist and/or Section Chief will notify the CRP of its suspension orally and in writing citing the deficient standard(s), corrective action required and terms of the suspension. Certification may be reinstated by the CRDS Resources Specialist pending evidence of compliance with standards cited.

TERMINATION
The DOR may terminate the certification of a CRP for non-compliance with the CRP Certification Standards, the voluntary end of services, or in-voluntary end of services such as denial of accreditation by CARF. At least thirty days prior to the effective date of the termination of certification, the DOR shall give notice to the CRP, appropriate DOR staff, applicant/clients of the DOR receiving services at the CRP, and other entities, organizations, and individuals that the DOR deems appropriate.
 
A CRP may not reapply for Certification for one year after certification has been terminated.  Programs voluntarily ending services MAY be subject to CARF review under the original timeline if same services are reinstated after the one-year waiting period. Contact your CRDS Resources Specialist for further information.

F. RECERTIFICATION SCHEDULING

It is the responsibility of the CRP to ensure that their certification approval does not lapse.  Contact with their CRDS Resources Specialist to request recertification should be made no later than two months prior to the end of their certification date.

G.	APPEAL POLICY AND PROCEDURES

A CRP may request a review of a CRDS Resources Specialist decision relative to certification within 30 days of the receipt of the certification report.  The appeal shall be submitted in writing to:

Chief, Community Resources Development Section
Department of Rehabilitation
P.O. Box 944222, 
Sacramento, CA 94244-2220 

The appeal shall clearly identify all issues in dispute; contain a full statement of the CRP’s position with respect to each issue and pertinent facts and reasons to support the CRP’s position and specify the actions requested.  The Chief shall make a decision on the appeal and notify the CRP in writing within 30 days of the date the appeal was received. 

If the appeal is denied, the CRP may appeal to the Assistant Deputy Director, Community Programs Support and Development. The CRP shall submit this request for appeal no later than 30 days from the date the appeal was denied.  The request for appeal shall be submitted in writing to:

Assistant Deputy Director, Community Programs Support and Development
Department of Rehabilitation
P.O. Box 944222
Sacramento, CA  94244-2220  

The request should clearly identify all issues in dispute; contain a full statement of the CRP's position with respect to each issue, including pertinent facts and reasons in support of that position; and specify the action requested.  The Assistant Deputy Director, Community Programs Support and Development, will notify the CRP of the DOR's decision in writing within 30 days of the receipt of the request for appeal, and include any subsequent appeal rights.

	

PART 2-SERVICE DESCRIPTIONS

SECTION 1. DEFINITIONS

The following work oriented service descriptions will assist in determining the specific category under which a CRP’s described proposal of service delivery is to be provided, vendored, and certified.

A.	ASSESSMENT SERVICES

Assessment Services provides information to a DOR client/applicant and referring counselor that will assist in DOR eligibility determination, determine barriers to employment, and/or determine the nature and scope of DOR services. There are different levels of assessment services as described in the following.

1.  VOCATIONAL EVALUATION

 Vocational evaluation services provide an individualized, timely, and systematic process by which a person seeking employment, in partnership with an evaluator, learns to identify viable vocational options and develop employment goals and objectives.  A vocational evaluator or vocational specialist provides or supervises the services. 

The following techniques may be used to provide comprehensive vocational evaluation services.
•	Assessment of functional/occupational performance in real or simulated environment
•	Work samples
•	Psychometric testing
•	Preference and interest inventories
•	Personality testing
•	Extensive personal interviews
•	Other appropriate evaluation tests
•	Analysis of prior work experience and transferable skills

2. SITUATIONAL ASSESSMENT

Situational Assessment is generally a community-based service, which identifies an individual’s current level of employability by the identification of an individual’s strengths and barriers to employment.  Situational assessment may use one or more of the following:
•	Paid work trials
•	Job tryouts (individual or group)
•	Job shadowing
•	Interview (client, support system)
•	Transportation/mobility review

3.  VOCATIONAL ASSESSMENT

A vocational assessment is limited in scope and through a questionnaire and interview process, provides information about a client’s current educational/vocational levels, transferable work skills, abilities and interests.

A.	TRAINING SERVICES

Training services enhance a DOR client’s employability by providing necessary interactions that remove employment barriers, and/or provide specific occupational training, and develop appropriate personal and work behaviors as indicated by a rehabilitation plan.

1. PERSONAL, VOCATIONAL, AND SOCIAL ADJUSTMENT

Personal, Vocational, and Social Adjustment Services (PVSA) trains or retrains a client in appropriate work related behaviors specific to the elimination of an identified barrier to employment. Training is time-limited, generally individualized, and provided in the environment where the identified behavior occurs. 

2. WORK ADJUSTMENT

Work adjustment is a transitional, time-limited, systematic program that uses real work to help clients understand the meaning, value, and demands of a job, to learn/reestablish skills, attitudes, personal characteristics, and appropriate work behaviors. Job sites are temporary, and not intended to become a permanent placement.

3. OCCUPATIONAL SKILLS TRAINING

Occupational Skills Training (OST) is provided as an organized, curriculum based program in which clients acquire the relevant skills necessary for a specific job or a family of jobs. Occupational Skills Training will generally have a classroom component and may include a paid, hands-on work component. 
4. WORK SERVICES

Work Services provides paid work and support activities to enable a client to maintain his/her present level of vocational functioning.  Work Services are provided in a Work Activity program setting or alternative program site in CRP owned businesses such as retail stores, restaurants, franchises, etc.

A.	EMPLOYMENT SERVICES (JOB RELATED SERVICES)

Employment services assist a person seeking employment to choose, obtain, and retain employment. Activities provided are based on a client’s identified strengths, resources, priorities, concerns, abilities, capabilities, interests, and informed choice. Individuals may be paid by community employers or by the CRP. Activities  include a combination of the following components:

1. Employment Preparation (Job Search Assistance/Job Readiness Training)-services for clients who may require Job Seeking Skills training and preparation prior to entering into a specific Job Search. Activities include, but are not limited to:

•	Assessment/review of appropriateness of referral and job choice
•	Analysis of pertinent collateral information and reports of prior work experiences and performance
•	Instruction of individuals and/or groups regarding techniques for obtaining and maintaining employment, such as:
•	Interviewing techniques
•	Resume development
•	Application preparation
•	Appropriate work behaviors
•	Relevant work practices
•	Appropriate grooming and hygiene
•	Assistance in becoming knowledgeable regarding the impact of employment on a client’s disability and benefits, as well as providing information on accessing such benefits.

2. Job Development, Placement and follow-up-- services assist job ready clients to obtain employment in the community.  Activities identify specific job openings that are appropriate for each client, may appropriately orient client to the job, and identify specific ongoing support and resource needs. 
Activities include, but are not limited to:
•	Contact of employers and the building of networks to develop and/or identify job opportunities
•	Work Site analysis , as needed
•	Job Site consultation to identify or modify barriers
•	Negotiating job carving or other job accommodations
•	Maintenance of an organized system of current job openings 
•	Availability of a Job Club
•	Assisting the job applicant in finding jobs and employers well-matched to their employment goals
•	Assistance in a client becoming knowledgeable regarding the conditions of their employment, such as:
•	Job Description
•	Name of immediate supervisor
•	Responsibilities of the employee
•	Wage payment practices
•	Benefits
•	Conflict resolution procedures
•	Health and Safety practices
•	Limited contact with the client and/or employer to ensure job satisfaction

3. JOB COACHING (On-the-job Supports)--provides individual client assistance and support on or off-the-job, in activities that are employment-related and needed to promote job adjustment and retention. Services may be time-limited or be ongoing depending upon individual client need. 
Activities include, but are not limited to:
•	Job orientation
•	Job destination/transportation training 
•	Teaching job tasks 
•	Supervision at the worksite
•	Coworker/supervisor consultation
•	Assistance in integrating into the work environment or with changes in the work environment
•	Assistance with public support agencies
•	Family and residential provider consultation
•	Ongoing contact with the client and/or employer to ensure continued job satisfaction

A.	DEPARTMENTAL TERMINOLOGY

The following terms are utilized by the DOR, but are not specific services that are vendored or certified.  

“Supported Employment Programs” offer Job Coaching as the primary service over an extended period of time.  A long term funding source must be in place before a client enters into “Supported Employment.” Habilitation Services for Regional Center eligible clients is a long-term support.  Other long term funding resources may be County Mental Health services or CRPs.  

“Transitional Employment” is a series of temporary, competitive, job placements for clients with the most significant disabilities due to mental illness and supported by Job Coaching services. In transitional employment, the provision of ongoing support services must include continuing sequential job placements until job permanency is achieved. (34 CFR 361.5(b)(56).

“Trial Work Experience” (TWE) is the primary method of exploring an individual’s abilities, capabilities and capacity to benefit from DOR services.  Only services required to determine eligibility are to be provided. Vendored services used may include Situational Assessment or Work Adjustment services. 

SECTION 2. SPECIALIZED SUPPORT SERVICES-

The following services are activities provided by a CRP that supports a client’s rehabilitation plan. Services may not be directly related to a specific employment outcome, but provide direct services that will enhance employability.  CRDS Resources Specialists may work in conjunction with other DOR sections in application of their standards or DOR regulations in the approval of services offered by CRP’s in these categories.  CARF accreditation is not a condition of the provision of these services. Specialized Support Services include, but may not be limited to the following categories.

A.	COMMUNICATION AND LANGUAGE SKILL TRAINING

Communication and Language Skill Training are services provided in an organized program in which blind and/or visually impaired or deaf and/or hard of hearing applicant/clients are trained in the language skills necessary to communicate effectively.

A.	DRIVER EVALUATION SERVICES

Driver Evaluation Services determine a client's potential to be a safe and independent driver or passenger.

The activities cover the following aspects of client functioning: 

•	an assessment of physical functional abilities, including but not limited to medical condition, strength, and range of motion; 
•	perceptual and cognitive abilities, including but not limited to visual abilities, judgment skills, and emotional stability; 
•	stationary vehicle testing to determine the client’s specific positioning needs, initial equipment needs and functional potential to operate the vehicle; and
•	An on the road driving evaluation using a variety of evaluation vehicles equipped with types of controls that reflects current practices in driver evaluation and modifications being recommended.

A.	INDEPENDENT LIVING SKILLS TRAINING

Independent Living Skills Training as provided by a CRP in partnership with the person served, provide clients with the skills and supports they need to function independently. Activities typically include but are not limited to; 
•	Computer literacy training
•	Homemaking skills training
•	Budgeting
•	Functional living skills 

ILS Services as provided by an Independent Living Center, are guided by regulation and monitored by the DOR Independent Living Services Section.

A.	BLIND AND VISUALLY IMPAIRED SERVICES

•	Orientation and Mobility service is an organized training program in which visually impaired and blind clients acquire the mobility and orientation skills necessary to travel independently and safely in their community.
•	Reader Services for individuals who cannot read print. Services include, in addition to reading aloud; transcription of printed information into Braille or sound recordings.

A.	REHABILITATION TECHNOLOGY 
	
Rehabilitation technology means the systematic application of technologies, engineering methodologies, or scientific principles to meet the needs of, and address the barriers confronted by, individuals with disabilities in areas that include education, rehabilitation, employment, transportation, independent living, and recreation.  The term includes the following:
Rehabilitation Technology Service: is the systematic application of engineering sciences to design, develop, test, evaluate, apply, and distribute technological solutions to problems confronted by individuals with disabilities in functional areas such a mobility, communications, hearing, vision, and cognition, and in activities associated with employment, independent living, education, and integration into the community.
Assistive Technology Devices: means any item, piece of equipment, or product system, whether acquired commercially off the shelf, modified or customized, that is used to increase, maintain, or improve the functional capabilities of an individual with a disability.
Assistive Technology Services: is any service that directly assists an individual with a disability in the selection, acquisition, or use of an assistive technology device. Services may include:
•	Evaluating the needs of an individual with a disability, including a functional evaluation of the individual in his/her customary environment
•	Purchasing, leasing, or otherwise providing for the acquisition of an assistive technology device
•	Selecting, designing, fitting, customizing, adapting, applying, maintaining, repairing, or replacing assistive technology devices
•	Coordinating and using other therapies, interventions, or services with assistive technology devices, such as those associated with existing education and rehabilitation plans and programs
•	Training or providing technical assistance for an individual with a disability or, if appropriate, the family members, guardians, advocates, or authorized representatives of the individual
•	Training pr providing technical \assistance for professionals (including individuals providing education and rehabilitation services), employers, or others who provide services to, employ, or are otherwise substantially involved in the major life functions of individuals with disabilities to the extent that training or technical assistance is necessary for an individual to achieve an employment outcome.

A.	INTERPRETER SERVICES

Interpreter Services are provided to client/applicants needing sign language interpretation, real-time captioning services, and/or tactile interpretation, in the provision of authorized services. The CRDS Resources Specialist will have current rate and process information for services offered by CRP’s as guided by DOR policy in Rehabilitation Directives.

A.	LANGUAGE INTERPRETER SERVICES

Language interpreting services are provided to non-English speaking applicant/clients in the provision of authorized services. The CRDS Resources Specialist will have current rate and process information for services offered by CRP’s as guided by DOR policy in Rehabilitation Directives.

PART 3-CERTIFICATION STANDARDS

SECTION 1. ORGANIZATIONAL STANDARDS

The following standards apply to CRP administrative offices and all of the CRP’s owned or leased locations where services are provided to DOR and/or Habilitation funded applicant/clients.  

Each section provides indicators that are guidelines as to how the standards are typically reviewed, and at what level the CRP may be performing. A balanced review of documentation and other evidence of compliance with the standards and indicators overall will determine the final certification outcome. 

A.	LEADERSHIP

Intent Statement: Leadership refers to the management of the overall CRP, centering on the level of involvement, oversight and guidance from the governing body, in a non-profit CRP called a Board of Directors. In a public or for profit entity, the Leadership structure may be different, but will have in place a checks and balance system to the Executive officer and management staff.

Leadership standards are:

1.	The CRP operates in compliance with laws and regulations that govern its organizational structure. This includes :
•	Articles of Incorporation/Business license
•	By-laws 

1.	Leadership authority actions and meetings reflect involvement, review and oversight of the CRP. This may include, but is not limited to:
•	Fiscal practices and budget 
•	Approval of annual budget
•	Program and operations
•	Contractual obligations
•	Code of conduct/Conflict of interest/Self Dealing rules
•	Outcome reports
•	Executive Director performance 

The following indicators are used in determining level of compliance. 

Provisional certification level- Incorporation documents are in place. Policies and procedures are developed to ensure that the Board is aware of their responsibilities. Leadership meetings will have taken place.
Two-Year certification level-The Leadership body and its committees will reflect active participation in the CRP.  Regular reports will provide current fiscal and program information.  Documentation of regular meetings will indicate involvement and oversight. By-laws will reflect current practices.
Six-month certification level-There is minimal indication that the Leadership is involved with the CRP’s operation. Meetings may be infrequent and lack documentation.  By-laws may not reflect current practices or be followed. No clear documentation or indication that the Executive Staff regularly reports on fiscal or program issues. 
Suspension/Termination There is clear evidence of a persistent lack of involvement and oversight to the detriment of services to applicant/clients. 

A.	FINANCIAL RECORDS AND INSURANCE

Intent Statement: The Financial health of a CRP is important in the assurances of continued service to DOR applicant/clients.  This section provides for review of fiscal systems that indicate awareness of the CRP’s fiduciary responsibilities and the control processes and safeguards that protect the CRP’s assets. Compliance with these standards is critical, and must be met to achieve a certification outcome.

Financial Records and Insurance standards are:

1.	Policies and procedures are in place that sufficiently guide and protect the CRP’s fiscal practices. This may include, but is not limited to:
•	Assurances to prevent fraud, waste, and abuse of  resources
•	Adherence to appropriate Office of Management and Budget Circular guidelines
•	Annual audits or financial review
•	Income and expense statements
•	Balance sheets
•	Insurance coverages, as necessary
•	Workers Compensation 
•	Liability
•	Comprehensive
•	Directors /Officer liability
•	Employee liability
•	Automotive

1.	The CRP shall have an annual independent audit or financial review as required. CRP documentation shall support follow-up action taken regarding internal control issues or other significant fiscal issues addressed in the report or by Management Letter.

The following indicators are used in determining level of compliance. 

Provisional certification level- will have an annual budget and policies in place to address the standards.  May not yet have had an audit or financial review. 
Two-Year certification level-Financial practices will show a board approved annual budget, which is regularly reviewed by the board and staff.  A written policy and procedural manual will guide fiscal practices. A checks and balance system will be in place that protects the CRP’s assets.  Insurance coverage is maintained to protect the CRP’s assets, participants, staff, and Board. The CRP has an annual audit or review, and has a plan in place to address any concerns.
Six-month certification level- Fiscal records indicate that the CRP is facing financial difficulties, and may need to cut back on services or lay off staff. No fiscal policies or procedures are in place or may not be followed.
Suspension/Termination There is persistent disregard in maintaining necessary insurance coverages and/or evidence of continuing fiscal problems. A serious lack of internal control/procedures exists. 

C.	AMERICANS WITH DISABILITY ACT (ADA)

Intent Statement: These standards will indicate compliance with the applicable Titles of the ADA in the physical accessibility and program accessibility areas. Sites will be reviewed to ensure that access to services by applicant/clients are available and being addressed per the ADA. Compliance with these standards is critical, and must be met to achieve a certification outcome.

ADA standards are:

1.	The CRP shall be in compliance with the applicable Titles of the ADA. Documentation and other evidence of compliance may include, but is not limited to:
•	Evidence of an annual physical accessibility survey or self-survey of all owned or leased locations 
•	Evidence of an annual program accessibility survey or self-survey as related to the type of persons served. Areas/policies to be reviewed  in program accessibility may include, but are not limited to:
•	Entrance criteria
•	Accommodations
•	Rehabilitation technology
•	Communication barriers- information provided in an understandable manner
•	Cultural differences
•	Other Disability related barriers

1.	The CRP shall have an accessibility plan that documents corrective actions taken and establishes timelines for completion of identified problem areas. 

The following indicators are used in determining level of compliance. 

Provisional certification level- an accessibility survey has been completed and there is a plan in place to correct identified deficiencies.  Written policies and procedures will reflect awareness of the ADA regulations.
Two-Year certification level- ADA requirements are met, and the CRP continues to review policies, procedures and practices to ensure continued compliance. Evidence of correction of identified barriers, and/or a plan to correct barriers will be in place.  
Six-month certification level- A current accessibility survey in the physical accessibility or program accessibility areas has not been completed.  Identified barriers, however, may be resolved within a six-month period.  A plan is not in place, or has not been reviewed.
Suspension/Termination-There is evidence of persistent disregard to the requirements of the ADA.
 
C.	HEALTH AND SAFETY 

Intent Statement: These critical standards provide assurances that services are provided in a safe and healthy environment. It is incumbent upon the CRP to show that they are actively and continually assessing their environment.  A Safety Officer will typically be assigned and is responsible, with assistance by a safety committee, for all aspects of an injury and illness prevention program. 

Health and Safety standards are:

1.	The CRP maintains an active health and safety program that is capable of assuring that applicant/clients are safe while receiving services.  This information is communicated to staff, applicant/clients and others as appropriate. The safety program shall include, but is not limited to:

a)	A designated staff member(s) who has overall responsibility for the program. Regular safety orientation and training are provided for applicant/clients, staff members, volunteers, and trainees/ interns. 
b)	A written plan of action that is sufficient to assure the safety of CRP staff and applicant/clients in any emergency situation that might arise (for example, fire, earthquake, flood, violence in the workplace, etc.) 

a)	An appropriate number of Direct Service staff at each service location are certified in cardio-pulmonary resuscitation (CPR) and other first aid techniques 

a)	An external health and safety inspection of all premises and operations by a competent authority(ies) at least every three years and documentation of the correction of all deficiencies identified during most recent inspection

a)	Quarterly Self-inspections of all locations to identify potential health and safety hazards and documentation of correction of deficiencies identified during inspection

a)	Emergency plans and procedures that have been communicated to all personnel and applicant/clients and are tested with results documented, at least quarterly

a)	Written policies and procedures are in place for reporting of incidents, injuries, and alleged cases of abuse or neglect.  Documentation of action taken and reports to appropriate authorities, which may include DOR staff, is in evidence.

a)	Infection control policies and procedures are documented and practiced by both staff members and applicant/clients.

a)	Evidence of the maintenance of fire suppression and detection equipment and first aid supplies at all locations, including vehicles.

a)	Staff operating their own and/or company vehicles, meet applicable licensing and insurance requirements and have had appropriate training in emergency procedures, accident reporting, road emergencies, and proper techniques for assisting people with disabilities.

The following indicators are used in determining level of compliance. 

Provisional certification level- A Safety Officer has been identified and the CRP will have Health and Safety policies and procedures in place. Emergency procedures may not have been tested.
Two-Year certification level- A  Safety Officer and committee will be in place that meets regularly and has evidence of current and consistent safety related activities such as; meetings, quarterly inspection reviews, safety related training, and evaluation of incidents.  The Safety Officer will be aware of current regulations pertaining to safety practices.  Evidence indicates the practice of various emergency procedures.  Staff and applicant/clients are aware of special safety procedures relative to their specific working environments. 
Six-month certification level- A Safety committee and officer may be in place, however, there is little or no evidence that the committee meets regularly or is aware of its responsibilities. No recent testing of emergency procedures will have taken place. Appropriate direct service staff may not yet be CPR/First Aid trained. Visual observation may reveal minor infractions that are easily correctable, such as; incomplete postings as required by law, or lack of exit signs, fire extinguishers or smoke detection devices.
Suspension/Termination- There is visual observation of a hazard which immediately and directly impacts the health or safety of applicant/clients. There is evidence of a persistent lack of involvement and oversight in health and safety to the detriment of applicant/clients.  

C.	HUMAN RESOURCES

Intent Statement- Human Resources refers to the personnel management of the CRP, and the provision of services by qualified and trained staff. Personnel practices, policies and procedures will guide the CRP’s recruitment, hiring, and termination practices, as well as generally identify employee and employer expectations of performance.

Human Resources standards are:

1.	Written policies and procedures shall be in place that guides the CRP’s personnel operations. This information will be shared with staff. Information may include, but is not limited to:
•	Equal Employment Opportunities 
•	Affirmative Action
•	“At Will” Employment relationship
•	Compensation and benefit information
•	Reasonable accommodation
•	Termination policies
•	Staff and client rights
•	Grievance procedures
•	Confidentiality; including electronic information safeguards
•	Professional conduct/Conflict of interest/Self Dealing rules

1.	Relevant job descriptions will be provided to staff that define the essential functions of the job, provides minimum education qualifications and minimum work experience requirements. Policy and practice will indicate that prior to employment, there is verification of the applicant’s job qualifications and experience.

2.	A system and documentation is in place of regular staff performance review and is maintained in accordance with Personnel policies and procedures.

3.	The CRP shall provide initial orientation and training as necessary and appropriate to staff to acquire and/or enhance appropriate skills to carry out the functions of the job.

The following indicators are used in determining level of compliance. 

Provisional certification level- A Personnel Policy and Procedure Manual will be available. Staff may not yet be in place.
Two-Year certification level- Personnel Policies and Procedures are in place and qualified staff provides services.  Staff is aware of their rights and the rights of persons served.  Management provides guidance and regular feedback to staff based on relevant job descriptions. An orientation program is in place, and training is provided as needed to enhance the skills of staff.
Six-month certification level- The CRP has a pattern of regular staff turnover or difficulty in attracting qualified staff. Job descriptions may be non existent or do not reflect current job duties. There is no evidence of current performance reviews.
Suspension/Termination - The CRP cannot maintain qualified personnel to the detriment of services to applicant/clients. There is clear evidence the rights of applicant/clients are being violated.

F.	OUTCOME SYSTEM

Intent Statement: The measurement of outcomes provides objective data used in the assessment of services provided to DOR applicant/clients.  Resulting data and interpretative reports may provide a CRP and its stakeholders with information concerning the value of its services, information about the persons served, review of services provided and identification of potential needed future services.

Outcome standards are:

1.	The CRP shall have a process for an ongoing reporting system that gathers, analyzes, uses and reports on the performance outcomes of services provided.   Information collected will identify, at a minimum, for all services:
•	Number of persons served
•	Number/percentage of persons completing service
•	Level of satisfaction by stakeholder including, but not limited to: 
•	Persons served
•	Referral sources

1.	For CRPs providing Job Placement Services the following information, at a minimum,  shall also be maintained:
•	Number/percentage of persons served achieving employment outcome
•	Number/percentage of persons retaining jobs for 90 days 
•	Number/percentage of persons in jobs paying greater than or equal to the minimum wage
•	Average hourly earnings of those achieving employment outcomes

The following indicators are used in determining level of compliance. 

Provisional certification level-  The CRP will have identified data to be collected and have a plan for the collection and evaluation of that data.
Two-Year certification level-  An annual report or management report will provide an analysis of a CRP’s strengths and weaknesses in the provision of services. The report will be distributed to relevant stakeholders. Information will be utilized in improving or enhancing the service delivery system.   A variety of data relevant to the CRP will be generated to assist the CRP Leadership in making informed organizational decisions.
Six-month certification level- A minimal outcome system may be in place, but no current information has been collected. Reports are non-existent or not current and are not utilized effectively to assess the delivery of services.  
Suspension/termination- The CRP persistently disregards the standards and provides no information relevant to the provision of services to applicant/clients.

SECTION 2.  GENERAL SERVICE STANDARDS

Intent Statement: The standards included in this section address the service delivery process and procedures within the CRP's service delivery system. A CRP will show how staff effectively communicates to its stakeholders, how persons served enter into their system, what activities will occur during the rehabilitation process and what outcomes are expected.

1.	The CRP shall have a comprehensive description of the services provided that guides the provision of services. The description typically will include, but is not limited to:
•	METHODOLOGY
•	What the service will provide
•	Identification of disability population to be served
•	Entrance criteria
•	How service will be staffed
•	Where/how will service be provided
•	Expected length of service per applicant/client
•	OUTCOMES
•	Expected outcomes and process for measurement
•	Measurement of satisfaction of persons served
•	REFERRAL/REPORTING
•	Description of referral process
•	Plan for reporting

1.	The CRP shall have an initial intake process that will gather relevant information to assist in the determination of the appropriateness of services for individuals referred. This information may include, but is not limited to;
•	Evidence of informed choice
•	Relevant medical information
•	Prior Evaluation/Vocational information
•	Current Vocational planning information
•	Family/Support system information

1.	As needed, persons served shall be provided information about the resources in their community that provide information about support services that may enhance their rehabilitation program. These services typically include, but are not limited to;
•	Assistive technology
•	Social services
•	Housing
•	Health
•	Transportation
•	Recreation

1.	CRP’s shall have a formal system in place that communicates to persons served, in a format that is understandable, information relevant to services provided.  This information may include, but is not limited to:
•	Their Rights 
•	Informed Choice options
•	Opportunities for input
•	Record access
•	Grievance policy
•	Wages 
•	Benefits; wage related and Social Security related
•	Advocacy 
•	Health and safety procedures

1.	A comprehensive confidential record is maintained for each person served with policies and procedures in place to protect client records from unauthorized release. 

The Client record may include but is not limited to;

•	Client identification data
•	Emergency contact 
•	Release and consent forms
•	Names of personal representatives, such as parents or guardians
•	Diagnosed disabilities, medications, and physicians.
•	Referral information 
•	Individual Service plans
•	Case notes
•	Progress, activity and follow-up reports
•	Service outcome summary

1.	An Individual Service Plan that guide the delivery of service(s), is developed by the person served, CRP, and other relevant participants.  Information from referral sources shall be taken into consideration when developing the Individual’s Service Plan.  

The plan should provide objectives that identify the individual’s responsible for implementation and are:
•	Specific
•	Pertinent
•	Attainable
•	Measurable 
•	Observable 
•	Time limited

1.	The CRP will conduct an initial and ongoing review of the appropriateness of the service activity for persons served.

2.	A process will be in evidence for the reporting of an individual’s progress and the activities provided towards the achievement of their plan objectives.  A written report will be provided to persons served, the referring counselor and appropriate others at the completion of the service, or on an ongoing basis as appropriate to the specific services provided. The process may include, but is not limited to the provision of information by:
•	Written report
•	Electronic mail
•	Telephone
•	Case notes

1.	Where sub-minimum wages are paid all applicable federal and state regulations shall be observed.

The following indicators are used in determining level of compliance. 

Provisional certification level- The CRP will have a service description in place, but may be in the process of developing its policies and procedures. No clients will have been provided services, so historical information will not be able to be reviewed. Staff will be able to identify how standards are to be met.
Two-Year certification level-A service delivery system will be in place that is clearly defined, and able to be tracked through client records and service related documents and general reports. Persons served will be actively involved in their rehabilitation plan and activities provided will be relevant and provided in an appropriate environment.
Six-month certification level- There is indication that policies and procedures are not being followed. Services may not be provided in a timely manner, and persons served may generally be unaware of reasons for participating in the program. Plans may not be regularly reviewed and documentation is incomplete or missing. Client wage information may be inconsistently maintained or incorrect, though there is no evidence of willful wrongdoing.
Suspension/Termination- The CRP is unable or unwilling to provide a delivery system that will effectively provide activities, in conjunction with client choice, leading towards successful outcomes. 

PART 4-RESOURCE DIRECTORY

CERTIFICATION DOCUMENT LIST

The following documents should be available for review at the Certification survey. New CRP’s will not have historical documentation in place.  

Documents and other evidence of compliance available for review may include, but are not limited to:

SECTION 3.1-ORGANIZATIONAL STANDARDS
•	Organizational Chart
Leadership
•	Articles of Incorporation/Business license
•	By Laws and Revisions
•	Agenda/Minutes of Board and Committee meetings
•	Board Orientation information
•	List of Directors
•	Commitment to meeting CARF accreditation requirement
Financial Records and Insurance(s)
•	Current proof of insurance(s)
•	Fiscal Policies and Procedures manual
•	Most recent audit or financial review
•	Most recent balance sheet
Americans With Disability Act (ADA)
•	Physical and program surveys
•	Accessibility Plan
Health and Safety
•	All mandated posters in place
•	Health and Safety manual/policies and procedures
•	Safety committee member list
•	Safety committee minutes
•	Written Emergency procedures
•	Evidence of staff certified in CPR and First Aid
•	Evidence of regular testing of various emergency situations 
•	External inspection documentation
•	Quarterly self inspection reports
•	Incident reporting policies and documents
•	Infection control policies and procedures
•	Current  records of fire suppression and detection equipment inspection
•	Vehicle operator license checks
•	Vehicle operator training 
Human Resources
•	Personnel Policy Handbook
•	Job Descriptions of staff providing service being certified
•	Staff orientation policies and procedures
•	Relevant staff personnel files
•	Staff performance reviews
•	Staff training documentation
Outcome System
•	Outcome report policy and procedures
•	Outcome report

SECTION 3.2-GENERAL SERVICE STANDARDS
•	Comprehensive service description
•	Policy and procedure manual
•	Applicant/client information manual
•	Client rights
•	Informed Choice 
•	Applicant/client grievance policy
•	Record confidentiality policy
•	Case record/case notes
•	Referral/Intake documentation
•	Support service recommendations
•	Individual Service Plan and revisions
•	Activity reports/documentation
•	Subminimum wage licenses as appropriate
•	Prevailing wage surveys
•	Industrial Standards
•	Client Time study records

HELPFUL WEBSITE RESOURCES

General Information 

•	California Department of Rehabilitation	www.dor.ca.gov
•	Bureau for Private Postsecondary and 
•	Vocational Education	www.bppve.ca.gov
•	Office of Management and Budgets
OMB Circulars	www.whitehouse.gov/omb/
•	California Code of Regulations
Title 9-Division 3-
Rehabilitative and Developmental  Services	ccr.oal.ca.gov/cgi-bin/
•	Welfare and Institutions Code	www.leginfo.ca.gov
Habilitation Services:Section 19350-19361
Dependent Abuse Reporting: Sections 15610, 15630-15632
•	 California Chamber of Commerce	www.hrcalifornia.com
•	The Rehabilitation Accreditation Commission
	CARF	www.carf.org

Subminimum Wage Licensing Information
•	US Department of Labor, Employment Standards Administration, 
	Wage & Hour Division:	www.dol.gov/dol/esa/public/
Regulations Part 525; Employment of Workers with Disabilities under Special Certificates
	Wage and Hour Publications-Posters
•	State of California, Department of Industrial Relations,
	Division of Labor Standards Enforcement	www.dir.ca.gov
	Labor Code: Sections 1191 and 1191.5
	Industrial Welfare Commission Wage Order #6-
		“Licenses for Handicapped Workers”
	OSHA

	

DEPARTMENT OF REHABILITATION CONTACTS

		District			Resources
District	Counties	Administrator		Specialist

Santa 	Del Norte, Humboldt, 	Peter Harsch		Chris Koch
Rosa	Lake, Mendocino, 	(707) 576-2233	(916) 263-7302
	Napa, Sonoma, Marin			ckoch@dor.ca.gov

Chico 	Siskiyou, Modoc,  	Don Reaksecker	Edith Thomas
	Yolo, Trinity, Shasta,	(530) 895-6069	(916)263-7300
 	Lassen, Tehama,			erthomas@dor.ca.gov
	Plumas, Glenn, Yuba,
	Butte, Sierra, Colusa, 
	Sutter, Nevada

Sacramento 	Placer, El Dorado, 	Mark Erlichman	Rudy Maynard
	Sacramento	(916) 324-3190	(916) 263-7306
				Rmaynard@dor.ca.gov

Mt. Diablo 	Solano, Contra Costa,			Robert Geller
	Stanislaus, Alpine, 	(925) 602-3990	(916) 263-7301
	Calaveras, Amador,			rgeller@dor.ca.gov
	Tuolumne, San Joaquin
	
San 	San Francisco,	Darlene Rutkowski	Chris Koch
Francisco	San Mateo	(415) 904-7151	(916) 263-7302

Oakland 	Alameda	Henry Leng		Edith Thomas
		(510) 622-2768	(916) 263-7300

San Jose 	Santa Clara, Santa 	Art Lopez		Robert Geller
	Cruz, San Benito	(408) 277-9500	916) 263-7301
	Monterey

Greater 	Los Angeles	Frank Velasco	Henry Eng
Los Angeles 		(213) 736-3941	(626) 965-8074	
				Heng@dor.ca.gov

Los Angeles	Los Angeles	Brenda Brent		Diane Harris
South Bay		(323) 241-1700	(626) 965-1584	
				Dharris@dor.ca.gov

Van Nuys/	Los Angeles	Steve Jensen		Ron Hatakeyama
Foothill		(818) 901-5045	(626) 965-5374
				Rhatakey@dor.ca.gov			
Southern 	Los Angeles, Orange	Debbie Fulton		John Shegina
Coastal		(562) 984-2320	(626) 965-1052
				Jshegina@dor.ca.gov

Orange/	Los Angeles, Orange	June Kuehn		Ron Hatakeyama
San Gabriel		(714) 991-0833	(626) 965-5374

Santa 	Santa Barbara, Ventura	Pat Scott		John Shegina
Barbara	San Luis Obispo	(805) 560-8137	(626) 965-1052

San 	San Bernardino, Inyo,	Dave Torres		Diane Harris
Bernardino	Mono	(909) 383-4400	(626) 965-1584
				
Riverside	Riverside, Imperial	Steve Rockett		Henry Eng
		(909) 782-6650	(626) 965-8074

San Diego	San Diego	Charles Compton 	Christine Jones
		(619) 767-2135	(626) 965-1804
				Cejones@dor.ca.gov 

Fresno	Fresno, Mariposa, 	Dean Cormany	Rudy Maynard
	Merced, Madera, Kern	(559) 445-6011	(916) 263-7306
	Tulare, Kings			(209) 576-6229

Chief
Community Resources Development Section
2000 Evergreen Street
P.O. Box 944222
Sacramento, CA 94299-9222
(916) 263-7304

Fred Dominguez, Senior Resources Specialist
18605 E. Gale Avenue, Suite 240
City of Industry, CA  91748-1361
(626) 965-3093
fdomingu@dor.ca.gov

PART 5-APPLICATIONS AND FORMS

The applications and forms are not available in this format. If you would like these items, please contact your CRDS Resources Specialist (listed above).