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Client Assistance Program (CAP)
If you encounter problems with the services provided by the Department of Rehabilitation or by independent living centers funded under the Rehabilitation Act, you may request assistance from the Client Assistance Program (CAP). A CAP advocate can provide you with information, advice and representation, including assistance in pursuing legal, administrative or other appropriate remedies to ensure the protection of your rights and to facilitate access to appropriate services.
If you encounter a problem as a consumer of the Department of Rehabilitation's Vocational Rehabilitation Program, you are encouraged to try to resolve the problem first with your counselor or their supervisor. You may have assistance from the CAP at any point from the time you apply for services to after you stop receiving services. It is always your right to bring a family member, representative or CAP advocate to meet with Department staff.
CAP advocates are not employees of the Department. They serve as independent advocates. If you cannot achieve resolution to your concerns at the local level, CAP may help you request, prepare for and/or represent you at a mediation meeting, Administrative Review or a Fair Hearing.
Client Assistant Program (CAP)
State-wide referrals
1-800-952-5544 (Voice)
1-866-712-1085 (TTY)
