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The Americans with Disabilities Act

The Americans with Disabilities Act (ADA) is a Federal civil rights law that prohibits discrimination against people with disabilities in everyday activities, such as buying an item at the store, going to the movies, enjoying a meal at a local restaurant, exercising at the health club, or having the car serviced at a local garage.

accessible parking spaces with stores in background

To meet the goals of the ADA, the law established requirements for businesses of all sizes. These requirements went into effect on January 26, 1992. Businesses that serve the public must modify policies and practices that discriminate against people with disabilities; comply with accessible design standards when constructing or altering facilities; remove barriers in existing facilities where readily achievable; and provide auxiliary aids and services when needed to ensure effective communication with people who have hearing, vision, or speech impairments. All businesses, even those that do not serve the public, must comply with accessible design standards when constructing or altering facilities.

Introduction to the ADA


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graphic bullet An online ADA course for businesses -- Reaching Out to Customers with Disabilities

graphic bullet ADA Video Gallery

Ten Small Business Mistakes -- This thirteen-minute video identifies common mistakes that small businesses make when trying to comply with the ADA and addresses the importance and value of doing business with 50 million people with disabilities.

ADA Signing Ceremony -- This video documents the speech given by President George H. W. Bush when he signed the Americans with Disabilities Act (ADA) into law on July 26, 1990.

graphic bullet Talk to an ADA Specialist (800) 514-0301 voice | (800) 514-0383 TTY

graphic bullet ADA Publications for Businesses

Expanding Your Market (updated March 6, 2007)

Customers With Disabilities Mean Business (HTML) | PDF

Accessibility Benefits Older Adult Customers (HTML) | PDF

Accessible Customer Service Practices for Hotel and Lodging Guest with Disabilities (HTML) | PDF

Building a Diverse Customer Base (HTML) | PDF

Tax Incentives for Business (HTML) | PDF

Gathering Input from Customers with Disabilities (HTML) | PDF (new March 6, 2007)


ADA Business Briefs

reduced image - First page of Business Brief
ADA Business Brief:
Communicating with People Who are Deaf or Hard of Hearing in Hospital Settings

PDF screen version - Communicating in Hospital Settings (148k)

PDF print version
- Communicating in Hospital Settings (1100k)

HTML version - Communicating in Hospital Settings

reduced image - First page of Business Brief
ADA Business Brief:
Communicating with Guests Who are Deaf or Hard of Hearing in Hotels, Motels, and Other Places of Transient Lodging

PDF screen version - Communicating in Transient Lodging (88k)

PDF print version
- Communicating in Transient Lodging (672k)

HTML version - Communicating in Transient Lodging

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ADA Business Brief:

Assistance at Gas Stations (PDF) screen version (124k)

Assistance at Gas Stations (PDF) print version
(676k)

Assistance at Gas Stations (HTML)

reduced image - Service Animals ADA Business Brief
ADA Business Brief:

Service Animals (PDF) screen version

Service Animals (PDF) print version

Service Animals (HTML)

reduced image - Restriping Parking Lots ADA Business Brief
ADA Business Brief:

Restriping Parking Lots (PDF)

Restriping Parking Lots (HTML)


graphic bullet ADATA : Readily Achievable Barrier Removal and Van-Accessible Parking HTML | PDF

graphic bullet Readily Achievable Checklist for Existing Business Facilities

graphic bullet ADA Guide for Small Businesses HTML | PDF

graphic bullet ADA Questions and Answers

graphic bullet ADA Standards for Accessible Design

Enforceable standards issued by the Department of Justice for new construction, alterations, renovations, and additions to businesses.

graphic bullet ADA Regulations for Businesses

(title III) - Department of Justice requirements for businesses and non-profit service providers

graphic bullet Information about the ADA and Employment

graphic bullet Learn More about the ADA -- Department of Justice ADA Publications


Other Federal Resources

The White House logo image

Anniversary of the ADA, 2007, A Proclamation

A Progress Report on Fulfilling America's Promise to Americans with Disabilities



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last update April 24, 2008