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FALSE ALARMS REDUCTION PROGRAM - FAQ
Phone: (505)
768-2144 Email:
faru@cabq.gov
Is there any way to have a false alarm removed from my record?
Does the city of Albuquerque recommend what alarm company I should use?
1.
Why is there a False Alarm Ordinance?
False
alarms have become an enormous concern for law enforcement agencies
everywhere. Millions of
dollars and man-hours are spent chasing "burglars" which turn
out to be nothing more than floating birthday balloons, unrestricted
pets, or paper falling from a fax machine (just to name a few).
We
understand that by using your alarm system, you're looking out for
those you care about. The
purpose of the Ordinance is not to make money.
In fact, the cost-recovery measures only cover about half of
the false alarm related costs to the City.
The
hope is to alleviate the false alarm problem, thereby redirecting
public safety resources to more effectively serve the community as a
whole. Our goal is to
make Albuquerque a safer place to live for all of our citizens,
whether they own security systems are not.
2.
Why do I need to permit my alarm system?
In
order to effectively address the false alarm problem the City must
maintain a full time False Alarm Reduction Unit (FARU).
The FARU is responsible for maintaining a database of all
alarm users and alarm companies, tracking all alarm dispatches,
issuing False Alarm Notifications, collecting false alarm service
fees, managing the appeal process, etc.
The cost of maintaining the FARU is specific to alarm users
and alarm companies and should not be a financial obligation of the
City's taxpayers as a whole.
The permit fee is used to off set the cost of the FARU.
Any
alarm permit fees collected in excess of the operating costs of the
FARU are used for the capital purchase of additional equipment for
the Police Department.
3.
What is the cost of an alarm permit?
Residential
and non-residential (businesses) pay an annual fee of $25.
Alarm Companies pay an annual fee of $150.
Current
permitted alarm users will be notified automatically by the False
Alarm Reduction Unit 30 days prior to their permit renewal date.
4.
Are alarm permits transferable?
No,
they are specific to an owner and location.
It
is the responsibility of your alarm company to provide your
information to the False Alarm Reduction Unit (FARU).
The FARU will send you a permit application and invoice once
this information is provided.
If
you have had your alarm system installed for over 45 days and you
have not received a permit application and invoice please contact
the FARU directly at
768-2144.
It
is your ultimate responsibility to ensure that your alarm system is
properly permitted.
6.
What is the penalty for not permitting my alarm system?
Any
person or entity charged with conducting any activity addressed by
the Alarm Ordinance without a permit shall be guilty of a petty
misdemeanor and shall be subject to the provisions set forth in
1-1-99 ROA 1994 (up to a $500 fine and 90 days in jail).
Each and every day such a violation is committed shall
constitute a separate offense.
7.
Are all alarm systems required to be permitted?
All
alarm systems that are either monitored or emit an audible sound
that can be heard off premises are required to be permitted.
The
activation of any Alarm System resulting in the notification of the
Police Department, for which the responding officer finds no
evidence of criminal activity or other threat of emergency of the
kind for which the Alarm System was designed to give notice.
There
is no charge for the first three false alarms in your permit year;
however you will receive a notification from the False Alarm
Reduction Unit that you have had a false alarm.
It is very important that you take the necessary steps to
rectify any problems you have with your alarm system after you
receive a notification.
You
will be charged a false alarm service fee of $150 for each false
alarm you have after your third in a permit year.
In the event you have more than ten false alarms in your
permit year you will be charged a $500 excessive false alarm fee per
false alarm.
10.
Is there any way to have a false alarm removed from my
record?
Yes,
you can have up to six false alarms removed from your record in a
permit year if your alarm company submits a valid service receipt
identifying a mechanical failure of your alarm system.
Documentation must be submitted to the False Alarm Reduction
Unit within 10 days of the false alarm.
Submission of fraudulent documentation
will result in either suspension or permanent revocation of your
alarm companies permit and subject you to provisions set forth in
1-1-99 ROA 1994 (up to a $500 fine and 90 days in jail).
11.
How do I know a police officer responded to my alarm and I am
not being charged just because my alarm company called?
The
False Alarm Reduction Unit (FARU) downloads the information on all
alarm dispatches daily from the dispatch center.
The information includes the event number, the time of the
dispatch, who requested the dispatch, the time the officer arrived
at your location and the officer's identification number.
If you have any question regarding the response to your alarm
please contact the FARU directly at 768-2144.
12.
The purpose of having an alarm system is to prevent a
break-in, why am I being charged a false alarm fee if my system is
doing what it is suppose to do and prevented a burglary?
The
police officers of Albuquerque are highly trained professionals and
follow a strict protocol upon arriving at the location that has had
an alarm. They check
the premise for any possible signs of an intrusion or an attempted
intrusion (cut screen, broken glass, jimmied door, etc).
If the responding officer determines that there are no signs
of criminal activity the alarm call is classified as false.
13.
How do I appeal a false alarm service fee?
A
request for appeal of a false alarm service fee must be submitted in
writing no later than 30 days after the receipt of your False Alarm
Notification. Please
note that mechanical failure of your alarm system or user error is
not considered grounds for appeal.
Send your appeal to; False Alarm Reduction Unit, 400 Roma NW
Albuquerque NM, 87102.
14.
Does
the city of Albuquerque recommend what alarm company I should use?
No,
however we do recommend that you use a company that is in current
compliance and permitted with the City.
You can call the False Alarm Reduction Unit at
768-2144
to verify the current status of your alarm company.
15.
What do I need to know about alarm companies?
First,
that they are in compliance and permitted with the City.
Most
important, do they provide a verified response as required by law.
All alarm monitoring companies are required by law to verify
an alarm (call the responsible party for the alarm location) prior
to calling in an alarm to police dispatch. If they are unable or refuse to provide this service, you may
want to consider another company.
Other Sources of Information:
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