Roles and Responsibilities
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Managing Data and the FMCS Caseload
The Office of Information Technology and Administrative Services (IT/AS) is responsible for the Service’s case administration, data collection, technology management, and various other services.
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Case Administration
IT/AS’ responsibilities include serving as coordinator with field offices on case reporting and data collection, design of reports, auditing for errors or omissions, restoring cases, and searching for specific case data.
Technology Management
The Information Technology office manages the collection, storage, flow and dispersion of information necessary for the effective operation of the agency’s business functions.
Management Reports
IT/AS produces reports for the national office and field management regarding such data as mediator caseload, consolidated cases, trends, annual statistics, work stoppages, significant dispute cases, periodic reports of case intake and disposition and special request reports.
Administrative Services Operations
The Administrative Services Operations provides office space management, contracting and procurement, mail, print services, supply services, communications systems management, records and forms management to the FMCS headquarters and 69 field offices.
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