"CULTURAL CHANGE ON WALL STREET: THE RACE TO THE TOP" REMARKS BY CHAIRMAN ARTHUR LEVITT UNITED STATES SECURITIES AND EXCHANGE COMMISSION SECURITIES INDUSTRY ASSOCIATION BOCA RATON, FLORIDA NOVEMBER 10, 1995 Let me begin by saluting 1996 Chairman Buzzy Krongard and 1995 Chairman Launny Steffens. They are both friends and colleagues, and they are both representative of the extraordinary talent and energy of the securities industry. I feel fortunate to have come to the SEC from the securities industry. That background gives me a better sense of how far we've come over the years, and how far we have yet to go. I believe that the industry today is more professional, more capable, more creative, and more farsighted than at any time over the last 60 years. No investor anywhere receives better service, or fairer treatment, than the American investor. That is an incredible reputation -- and the best way to maintain that is for the SEC to come down very hard on the few bad actors who threaten to sully that reputation from time to time. Decisive action against bad brokers diminishes any chance that the industry will be perceived as a haven for ill behavior. It's important to keep this in perspective. I often remind people that the vast majority of brokers are honest and highly professional, and that the vast majority of firms guard their reputation with almost religious fervor. The SIA Investor Survey announced yesterday shows that the industry is willing to assess itself candidly, and I applaud that. The survey found that while people were largely satisfied with their brokers, their feelings about the industry in general were not as favorable. As I'll illustrate in a moment, the firms are already working in many ways to address the issue. The question of public trust has become especially important in recent years, which have seen a mass migration of investors away from FDIC-insured bank accounts and into our securities markets. The decline in interest rates from 1991 to 1993 helped transform many savers into investors. One out of three American families now holds an investment in mutual funds or the stock market, directly or through defined contribution retirement plans. Too many of these people are not sophisticated investors; too few know about their rights as investors. The industry could easily have made no adjustment when they arrived on the scene -- it might even have profited from their lack of knowledge. Instead, securities professionals by and large responded to the presence of these newcomers by making the industry more investor- friendly than ever before. What's more, for the most part, this has not been the result of new regulations; it's been a conscious decision by the firms themselves -- many of them represented here in this room today - - to compete with one another to raise standards and treat investors superbly. Now before I go any further, let me say that last year, against the wishes of my staff, I cited by name some firms whose actions were representative of industry efforts to better serve investors. In response, in addition to nice phone calls from some firms I did mention, I received irate phone calls from some firms I did not. Nevertheless, I'm going to do it again this year, with the caveat that this is not an endorsement, but merely an incomplete list of what seem to me to be positive practices. What happened with compensation is a perfect example of the kind of "race to the top" that I perceive on Wall Street today. The SEC was concerned that certain practices have the potential to create conflicts of interest between broker and client. But it's not our aim to dictate how people ought to be paid. We asked an industry committee to study the question and identify not the worst practices but the best practices currently in use. This committee, which was led by Dan Tully and included people like Warren Buffett, turned in its report last April. The report identified such "best practices" as paying the same commission for in-house products as for others; paying a portion of compensation based on client assets, so that brokers receive some remuneration even if they advise a client to "do nothing"; prohibiting sales contests tied to specific products; and even eliminating up-front bonuses. And as you know, many firms have already put an end to some of the more troublesome practices -- for example, Merrill Lynch, PaineWebber, Prudential, Dean Witter, and Smith Barney have all eliminated extra compensation for selling in-house products. PaineWebber, Smith Barney, Merrill Lynch, and Dean Witter have eliminated accelerated payouts for newly recruited brokers, and Prudential has reduced them. And Merrill Lynch, PaineWebber, and Smith Barney have put an end to product-specific sales contests. To me, the changes in compensation are emblematic of a much larger change taking place in the industry today -- a change in the very way that firms compete. Firms are trying to outdo each other in holding the customer's interests above their own. This is an extraordinary development, and no one -- least of all we regulators -- should take it for granted. I believe that what we're witnessing is a kind of cultural change. There's always been a tension between the interests of the customer, on the one hand, and the interests of the broker and the firm, on the other. In years past, while the industry said, "Investor interests come first," there were times when actions told a different story. Today, the priority of investor interests is much more than a slogan -- it's becoming a reality. There's a truth about our markets that bears repeating: SEC regulation is not a zero-sum game in which every new advance for investors brings an equal and corresponding loss for the firms. Most people in the industry know that it's quite the opposite -- every new improvement for investors makes a better marketplace, one that's likely to attract more investors and more capital. This is an enlightened view. The fact that so many brokers, supervisors, and managers share it today is a remarkable tribute to an industry that is willing and able to look beyond short- term profits at long-term interests. Let's remember that it wasn't always this way. In our stock markets six decades ago, if industry leaders had proposed a "new dialogue with investors," as the SIA has done this year, they might have been laughed at. In 1935, the industry was not even sure that it wanted to have a dialogue with the SEC. Many were convinced that Franklin D. Roosevelt would lose the next election, and that a Republican administration would dismantle the Commission. Wall Street's "problems" would be over. That shows how little faith we ought to put in political winds, which blow this way one day, and that way the next. Few would have predicted such a sweeping and dramatic end to Democratic control of Congress, for example, and few today can predict what the political landscape will look like even a year from now. Only two things are certain -- control will always change hands sooner or later; and, no matter which party happens to be in power, this industry's concerns will always remain the same -- to have a market that is so trusted by investors that they are willing to consign to it a good measure of their personal wealth and future well-being. Wall Street's worst problems did end in the 1930s -- not because the SEC failed, but because it succeeded. The Commission helped restore public trust in the market, much to the gratitude of the industry. The market was not made perfect; it was, and remains, a work in progress. Nor is the SEC a perfect organization -- we, too, are a work in progress. But I think it's clear that the history of the last 61 years is a history of increasing fairness for investors, and steady advances of their interests. The truth is, in almost every instance, what's good for investors is good for the market. But this has not always been self-evident. SEC attempts to improve the position of investors have sometimes been greeted with dire predictions about consequences for the industry. The unfixing of commission rates in 1975, in particular, brought with it much wailing and gnashing of teeth. Lower Manhattan was filled with a mournful sound. What were the dire results? Unfixing commission rates turned out to be healthy for the New York Stock Exchange, making it competitive with regional exchanges that had been steadily absorbing its business. It was healthy for investors, too, saving them hundreds of millions of dollars over the years. And in the long run it was healthy for the entire industry, whose profitability actually went up. Contrast the industry response of the 1970s -- or the 1930s, for that matter -- to the kind of response we receive from the industry today. We asked mutual funds to take a closer look at investments made by portfolio managers, for example. Not only did they do so -- they went further than we asked and developed their own suggested standards of conduct. They made a bid to better protect investors. We approved rules to protect limit orders on the Nasdaq market and to enhance disclosure of payment for order flow, and we have begun an industry-wide dialogue on how to achieve best execution for investors. Instead of complaining, firms are making best execution a marketing device -- Madoff and Schwab are two who come to mind. There are others. Merrill Lynch has begun to provide customers with clear, detailed statements about how their orders are being executed and how much price improvement they're receiving on some orders. They, too, are making a bid to better protect investors. We called for greater clarity in mutual fund prospectuses; in response, the industry created and piloted a "Profile Prospectus," which features a concise summary of eleven salient points about the fund. Vanguard is now in the midst of a complete overhaul of its prospectuses, replacing fuzzy language and obscure meaning with plain English that speaks directly to investors. "There is no assurance that the Fund will achieve its stated objective" has become, "your investment in the Fund . . . could lose money." Other funds have also undertaken efforts to develop prospectuses that are more user-friendly in language and format - - for example, American General and T.Rowe Price in variable annuities, and Fidelity in defined contribution plans. Investment companies are competing to provide the clearest, most comprehensible and useful prospectus. It's a race to the top -- and the American investor is among the winners. As the industry's chief regulator, I can think of few developments that speak more directly and eloquently to the professionalism of the vast majority of the people and firms that make up our markets. I've tried very hard to recognize this, and to support your efforts by maintaining open and constructive lines of communication between the SEC and the industry. This, I believe, has accounted for less ambiguity, fewer surprises, and the consensus resolution of a number of contentious issues. Of course, not every issue has been resolved. Many challenges remain, and we'll work to address them in the year ahead. But we'll work together, we'll strive to be better, and all of us will benefit from the efforts of each of us. Our first goal for 1996 is to achieve a higher standard of clarity and understanding for investors. This is of great importance not only for individuals, but also for our markets. As I noted earlier, one in three American families is now involved in our markets. Many of these investors have experienced only a bull market; I fear that in a downturn, those who don't understand risk may react precipitously and rashly, at great cost to themselves and our markets. The SEC will continue its investor education and "plain English" efforts in 1996, and we'll work to coordinate our efforts with the SIA, the SROs, the firms, and our counterparts at the state level. Better coordination is itself an important SEC goal for the year ahead. We regulators could certainly be coordinating better -- especially when it comes to duplicative state regulation. The truth is, the current combined state-federal system of securities regulation is not the system we would create if we were starting from scratch. Although great strides have been made, you could be forgiven for thinking its structure has more in common with Rube Goldberg, than with Thomas Jefferson. This is a system that cries out for reassessment. The world has changed since 1933, and so has the nature of the securities business. Communications technology is far more advanced because of computers; international travel and mobility are much easier; and investment instruments are more complex. Most importantly, today we are a global market -- we are not 52 separate markets. The sovereign states of the European Union have agreed that, as of next January, an offering of securities approved by one of them, is approved by all of them. Surely we should be watching that experiment to see if it holds any lessons for us. There are other reasons for us to work better with the states. In an era when all of our budgets are being cut, state and federal regulators need to cooperate more efficiently, divide responsibilities more clearly, and use our limited resources more strategically. We also need to be more sensitive to the disruption we cause the firms. This is not to deny the important role state regulators play as a first line of defense against wrongdoing. The local cop must be there walking the beat. But at the same time, with a limited number of cops, it's important that we don't all walk the same beat. There are too many horror stories out there like the one I heard just last month -- a brokerage firm was subjected to 15 sets of examiners in the span of 24 months. There's absolutely no excuse for that. One of the measures I'm taking is to convene a "Planning Summit" that will bring the SEC, the SROs, and the states together to address these and other issues. We need to find a way to examine firms effectively without tripping over one another. We'll also try to address the duplication of effort in mutual fund regulation. Some of the stories told about the current system could have been written by Kafka: What is a national investment company supposed to do when several states impose investment limitations that conflict with federal law -- and conflict with one another? I believe that in this area, federal regulation is so comprehensive that reducing state oversight would not compromise investor protection. Another question that involves the SEC, SROs, and the states is that of making unadjudicated investor complaints available to the public on the CRD system. This issue pits a broker's right to due process against an investor's right to know her broker's background. I've told my fellow regulators that I would be more inclined to accept making unadjudicated complaints public if we found a reliable mechanism to take meritless or unpursued complaints off the system within a reasonable time -- let's say 2 years. It's true that investors need to know whom they are dealing with. But it's also true that a complaint is not a conviction and should not stain a broker's record permanently. We must also continue to work to raise standards at the retail level, through continuing and higher education for brokers. I'd like to see a special continuing education program for branch managers -- they are our front line. Compensation, which has been addressed so professionally by the biggest firms, remains a challenge for some of the smaller ones. And of course, in 1996 as always, you can expect our aggressive support in your efforts to keep the industry free of bad brokers, and to undo the damage they inflict on investors and on the industry's reputation. In the international arena, we will continue our work to preserve the preeminence of our nation's capital markets and expand the choices available to American investors. A record 715 foreign companies from 44 countries now file reports with the SEC. Our SROs are striving, as Richard Grasso would put it, to "open the window" further for U.S. investors eager to invest in some of the world's most dynamic markets without sacrificing any of the protection they enjoy here at home. This past spring, I traveled with Big Board representatives to Thailand, Malaysia, Singapore and Indonesia, to strengthen ties between the U.S. and markets in Southeast Asia. In the year ahead, we'll continue our efforts, together with all the SROs, to bring more foreign companies to U.S. public markets. There are many interesting developments on the international front. A year ago, Morgan Stanley broke new ground when it received approval to establish a joint-owned investment bank in China. Through this unique entity, the experience, expertise and creativity of the U.S. financial services industry will be channeled into the promising new markets of the world's most populous nation. I've saved the Commission's most important and challenging task in 1996 for last. It has to do with market oversight. We need to ensure that the self-regulatory system is functioning well as the front line of industry regulation -- one that is effective, as well as fair, to investors, brokers, dealers, and market makers alike. The self-regulatory system is the cornerstone of market integrity. If it is seen to be unworkable, or unreliable, in any of our markets, then self-regulation itself is in serious jeopardy. Rather than allow the securities industry's unique regulatory system to be imperiled after so many decades of success, it's our aim to strengthen it -- though some tough medicine may be necessary to achieve that goal. There's one other thing you can plan to see in the year ahead: I will continue to take every opportunity to express, as forcefully as possible, my thanks to those professionals who have worked energetically with the Commission to make our securities markets better and stronger. That kind of constructive dialogue rarely attracts headlines. But I believe it's at the root of why the U.S. securities markets are the most robust, admired and effective of any in the world. Those markets are a rich legacy you and I have inherited, but do not own -- a national asset we hold in trust for America. And no one knows better than the people in this room how to preserve assets and make them grow -- you're proving it once again by raising standards and affirming the primacy of the investor. I salute your efforts, and look forward to continuing to work with you to address the many challenges we face in the year ahead. # # #