What is the National Contact Center and how can I contact them?

GSA�s National Contact Center (NCC) serves as a single point of contact for citizens with questions about Federal agencies, programs, and services. The NCC has brought together information from hundreds of Federal offices so citizens get the help they need right away. A single toll-free call, e-mail or chat connects the American public to this one-stop source of information about the Federal government; call 1 (800) FED INFO (that's 1 (800) 333-4636).

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What can I expect from the NCC?

The NCC�s specially trained staff can answer questions in English and Spanish, or direct citizens to an appropriate contact. The staff is eager to help and has the answers at its fingertips about the agencies, programs, and activities that make up the Federal government. The NCC answers 2 million calls, e-mails, and chat sessions a year--that�s over 6,000 questions a day. The American public can call toll-free 1 (800) FED INFO (that�s 1 (800) 333-4636) between 8 a.m. and 8 p.m. eastern time M-F. Recorded information on frequently requested subjects is available around the clock.

The public can e-mail any question in English or Spanish about the Federal government by going to USA.gov and clicking on �E-mail� under �Contact Your Government.� The NCC will respond within two business days.

The newest NCC service is online personal assistance (live chat), which is available from 8 a.m. to 8 p.m. ET (M-F). Go to answers.usa.gov and choose the �Live Help-Web Chat� tab.

Additionally, the full database of answers used by the NCC agents is available on the web at answers.usa.gov.

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