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DIR-ITSC Product Packages

NATIONAL DATABASE SERVICES

Core Package 1

Provide workload/statistical info
Reports
Web based posting of data
Special Request
Data Extracts for statistical purposes

Core Package 2

Process National Applications
Data Management
Evaluation
Correction
Data Integrity checks
Feedback
Billing M/M
Conversion of data from non-RPMS systems

Core Package 3

Maintenance/Management of Central DB
Aggregate data input for reporting to congress/other sources
Optional Services/Packages
  • Non-Expendable Equipment (NECOP)
  • Supplies (STORES)
    • Value Added Services Provided
    by the NPIRS Team:
    Disaster Recovery Assistance
    Federal Compliancy
    Security (C&A)
    TELECOM MANAGEMENT SERVICES

    Core Package 1

    Provide Technical Assistance/Problem Resolution
    WAN Technical Support
    RPMS Software Support
    IP Address allocation
    RPMS Server & other server tech support
    LAN Technical Support

    Core Package 2

    Provide For Data Movement
    Email Routing
    FTS Support
    Internet Access (to available bandwidth @ alb gateway)

    Core Package 3

    Provide Telecom Network Data Transport:
    NPIRS
    Data Repository
    RPMS Downloads
    Intranet Access
    AntiVirus SW/Consultation
    Security Gateway
    Area Level Firewalls
    USAC-RHC

    Value Added Services Provided
    by the TELECOM Team:
    Telemedicine tools design and implementation

    SOFTWARE DEVELOPMENT & MAINTENANCE SERVICES

    Core Package 1

    RPMS Applications related support
    RPMS Software
    Technical Development Support/Maintenance
    Interface (COTS/GOTS)
    Remote & Onsite assistance as needed
    Participation in beta and alpha testing of new and/or modified applications
    Other software development (i.e. web development, GIS, EISS)

    Core Package 2

    Software Updates/Patches distribution
    Software patch updates & maintenance
    Web based maintenance & support
    Web based development

    Core Package 3

    OS related support and software license coordination (i.e. AWP, CPT, IMM)

    SYSTEM SUPPORT/TRAINING SERVICES

    Core Package 1

    Support Distributed Application Systems
    Systems Support
    System Training
    Interface (COTS/GOTS)
    Remote and onsite assistance as needed
    Participation in beta and alpha testing of new and/or modified applications
    Conversion to cache (as needed)

    Core Package 2

    Distribution of applicable MSM, CACHE, AIX & utility upgrades
    First level system upgrades and maintenance agreements
    Tech support and training (web based only)

    		  Photos of people in a hospital environment.
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    This file last modified: Tuesday May 27, 2008  3:02 PM