OCL has four client agencies, see the OCL
Monograph for detailed discussion, that provide consumer protection
in a variety of areas. For your convenience, the homepages for these
agencies are noted below through their respective agency's logo along
with additional links to consumer information.
U.S. Food & Drug Administration (FDA)
The FDA ensures that the food we eat is safe and wholesome, that the cosmetics
we use won't harm us, and that medicines and medical devices are safe and
effective, and ensures the safety of radiation-emitting consumer products
such as microwave ovens. FDA also oversees feed and drugs for pets and farm
animals. Authorized by Congress to enforce the Federal Food, Drug, and Cosmetic
Act and several other public health laws, the agency monitors the manufacture,
import, transport, storage, and sale of $1 trillion worth of goods annually.
You may contact the FDA at: Food and Drug Administration, 5600 Fishers Lane
Rockville, Maryland 20857. Call, toll-free, at 1-888-INFO-FDA (1-888-463-6332).
Consumer
information online is also available.
Federal Trade Commission (FTC)
The FTC works for the consumer to prevent fraudulent, deceptive, and unfair
business practices in the marketplace and to provide information to
help consumers spot, stop and avoid them. To file a complaint, or to
get free information on any of over a hundred
consumer topics, call toll-free, 1-877-FTC-HELP (1-877-382-4357),
or use the online
complaint form, or write the FTC at: Federal Trade Commission, CRC-240,
Washington, D.C. 20580. The FTC enters Internet, telemarketing, and
other fraud-related complaints into Consumer Sentinel,
a secure, online database available to hundreds of civil and criminal
law enforcement agencies worldwide.
U.S. Consumer Product Safety Commission (CPSC)
The CPSC is an independent federal regulatory agency, that helps keep
American families safe by reducing the risk of injury or death from
consumer products. Go to Report
unsafe products to send the CPSC information on-line or to Recall/News
for information on safety recalls and news releases. You may contact
the CPSC at: US Consumer Product Safety Commission 4330 East-West Highway
Bethesda, Maryland 20814-4408. Consumer Hotline -- To obtain
product safety information, report unsafe products, and obtain other
agency information, call toll-free, at 1-800-638-2772. TTY: 1-800-638-8270.
National Highway Traffic Safety Administration (NHTSA)
NHTSA, within the U.S. Department of Transportation, was established
by the Highway Safety Act of 1970, to carry out safety programs under
the National Traffic and Motor Vehicle Safety Act of 1966 and the Highway
Safety Act of 1966. NHTSA also carries out consumer programs established
by the Motor Vehicle Information and Cost Savings Act of 1972. NHTSA
has consumer
information on motor vehicle safety, crashworthiness, and recalls
among other items. NHTSA has an Office of Odometer Fraud Investigations which conducts criminal investigations of odometer fraud rings and provides information for consumers who may be victims. OCL works with NHTSA to enforce the provisions of
the federal
odometer tampering statute. NHTSA also has a toll-free Auto Safety
Hotline (1-888-327-4236) to provide recall information, receive
motor vehicle safety complaints and furnish consumers with a wide range
of information on auto safety. The Hotline operates from 8 am to 10
pm Eastern Time, Monday thru Friday. A Spanish speaking operator is
available from 8 am to 4 pm. In the Washington, DC metropolitan area
the number is 202-366-0123. For the hearing impaired the TTY number
is 800-424-9153 or 202-366-7800. NHTSA may also be contacted at: National
Highway Traffic Safety Administration, 400 7th Street SW, Washington,
DC 20590.
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