Miami Office
Krome Service Processing Center

About Us

Who Are We?
Where Are We?
Hours and Visitations
Contacting Us
Local Procedures

Who Are We?

This is a temporary detention center for individuals who are waiting for their immigration status to be determined or who are awaiting repatriation. ICE Detention & Removal Operations (DRO) administers the operations of this facility.

Detention and Removal Operations
Field Office Director:
Michael D. Rozos

Assistant Field Office Director for Detention:
Paul Candemeres

Assistant Field Office Director for Detained Case Management:
Michael Meade

Facility Main Phone Line (305) 207-2001

Where Are We?

Street and Mailing Address:
Krome Service Processing Center
18201 S.W. 12th Street
Miami, FL 33194

Parking: Parking is available but limited at the facility.

Accessibility for Individuals with Special Needs: Special needs customers may use the front entrance. There are parking areas, entrances and other necessary accommodations for individuals with special needs.

Hours and Visitations

Public Visiting Hours:

Administration: Monday through Friday, 8:00 a.m. to 5:00 p.m.

Detainee Visitation:

Saturdays, Sundays, and holidays: 8:00 a.m. to 3:30 p.m.

SATURDAY Letters ‘A’ through ‘L’

8:00 a.m. to 9:00 a.m. and 9:30 a.m. to 10:30 a.m.
1:00 p.m. to 2:00 p.m. and 2:30 p.m. to 3:30 p.m.

SUNDAY Letters ‘M’ through ‘Z’

8:00 a.m. to 9:00 a.m. and 9:30 a.m. to 10:30 a.m.
1:00 p.m. to 2:00 p.m. and 2:30 p.m. to 3:30 p.m.

HOLIDAY

Letters ‘A’ through ‘L’ - 8:00 a.m. to 9:00 a.m. and 9:30 a.m. to 10:30 a.m.
Letters “M’ through ‘Z’ - 1:00 p.m. to 2:00 p.m. and 2:30 p.m. to 3:30 p.m.

Visitations may be restricted, temporarily, when necessary to ensure the security and order of the facility. Visits may be permitted outside the scheduled visitation hours when a formal request is made with a justification for the exception. Exceptions cannot violate any detention guidelines. Visitors under the age of 16 may attend only if accompanied by a responsible adult. All visitors are required to provide a photo identification document and follow security procedures including a metal security detector.

Visitation Policy:

Any disruptive conduct by either party will result in the termination of the visit and may have an adverse effect on future visits. If your visitor(s) bring children less than 18 years of age they are expected to remain under the direct supervision of the adult visitor(s) so they will not disturb others. Photo identification is required for admission into the facility. Visitors must be in appropriate attire in order to be admitted into the facility. The visitor dress code is posted in the housing units and in the visitor parking area. The dress code list is not all-inclusive, and visitors may be denied entry into the facility if supervisory personnel deem their attire to be inappropriate.

Detainees are not allowed to accept any items from a visitor unless prior approval in obtained from appropriate supervisory personnel.

The following is a list of items that visitors are authorized to bring into the facility during visiting hours:

1. U.S. currency (bills and change) for the vending machines; amount not to exceed $20.
2. Two (2) diapers (per child) and items needed for diaper change.
3. One (1) plastic baby bottle (per child).

Passport, airline tickets, birth certificates, etc. for detainees – will be turned-in to the duty supervisor.

Attorney Visitation Hours: Mon.-Fri. 7:00 a.m. – 10:00 p.m., Sat./Sun./Holidays 7:00 a.m. – 11:00 p.m.

A list of pro bono (free) legal organizations will be posted in all detainee housing units and other appropriate areas. This list shall be updated quarterly.

Walk-ins: To speak with an Immigration Enforcement Agent, go to the Main Lobby and you will be directed to the appropriate locations for your question.

Consular Visits:

Consular officials may meet with their detained nationals at any time. It is requested that prior arrangements be made with the office of the ICE Assistant Field Office Director to the extent possible, and that consular officials bring appropriate credentials when they come to the facility. The Assistant Field Office Director can be reached at (305) 207-2001.

Clergy Visits:

Clergy may visit detainees at any time, but must make prior arrangements with the office of the ICE Assistant Field Office Director. The Assistant Field Office Director can be reached at (305) 207-2001.

Visitation Restrictions:

1. All family / social visits are non-contact.
2. No firearms or weapons of any kind are permitted in the facility.
3. If visitors are or appear to be under the influence of alcohol or any drug, visitation will not be allowed.
4. Visits will be limited to of 1 hour, with a minimum of 30 minutes.
5. All visitors are subject to search.
6. Visitors are not allowed to pass or attempt to pass any items to detainees.
7. Children must be under control at all times.
8. Please dress appropriately. The following is a list of unacceptable attire (but is not limited to this list):
• Mini skirts
• Short shorts
• Bare feet
• Tank tops
• Tube tops
• Sexually explicit attire
• Transparent or translucent material (see through clothes)
• Anything deemed to be inappropriate attire by the ICE officer on duty
9. Visitors are not allowed to chew gum in the facility.
10. Visitors are not allowed to carry any items into the visitation area.
11. If contraband such as drugs, alcohol, or weapons are found on any person, that person may be subject to prosecution.
12. Immigration status and criminal warrant checks may be completed for all visitors.

Search Procedures:

Search Procedures (prior or during family or attorney visitations):

All persons and possessions entering the facility are subject to search by a federal officer. This search may include but is not limited to visual inspection of bags/packages and any personal effects that the officer may feel necessary for the security of the facility. Individuals refusing to cooperate with a reasonable search will not be admitted. No firearms or weapons of any kind are permitted. No electronic devices (cell phones, pagers, radios, etc.) are permitted in the secure areas of this facility. All detainees are required to submit to a search when visiting with their family members, friends, attorneys, paralegal, etc., prior to the start of the visit. Detainees will also be subject to a pat-down / strip search upon termination of their visit, except those with their attorneys, unless there is reason to believe a search is necessary.

Contacting Us

Appointments:

See Public Visiting Hours above.

Detention:

Many of the detainees held in the facility were taken into custody at one of the area’s surrounding airports and seaports, or by other ICE or DHS Components. Some detainees have been transferred in from other states. If you need information about a detainee held a Krome you may call (305) 207-2001 during normal business hours and ask for the Deportation Officer or for the Supervisory Detention Officer on duty. (Please do not call until the detainee has been in our custody for at least 24 hours). When you do call, please have his biographical information ready, including first, last and hyphenated names, any alias names he/she may use, date of birth and country of birth. If you do not have this information, we may not be able to help you.

The only information you will receive is the detainee’s alien registration number. If you need to get in touch with a detainee you must call (305) 207-2001 and leave the detainee’s full name, alien registration number and a telephone number where you can be reached. He or she will be given your message. You may also visit us.

Freedom of Information Act (FOIA):

All FOIA/PA requests must be submitted on Form G-639 (Freedom of Information / Privacy Act Request) or in letter format. All requests must contain the original notarized signature of the subject in question. Please complete the form G-639 thoroughly and if writing a letter, be sure to include your full name, any other names used, date of birth, place of birth, A-number, and your address and telephone number, so that we may contact you if we have any questions.

Mail your FOIA/PA request to:

Mail (US Postal System and all overnight mail/FedEx):
Immigration and Customs Enforcement
Freedom of Information Act Office
800 North Capitol Street, NW, Room 585
Washington, DC 20536

Phone – 1-866-633-1182
E-mail – ICE-FOIA@dhs.gov

Finding the status of your case:

Immigration Court:

For information about a matter before the Immigration Court you may contact them at 1-800-898-7180.

Applications for relief from removal, stay of removal, and other applications requested by the Immigration Judge must be filed directly with the Immigration Court at the address above.

Board of Immigration Appeals (BIA):

For information about a matter before the Board of Immigration Appeals (BIA) you may contact them at (703) 605-1007 where you can obtain automated information and/or speak to a live representative during regular business hours. Their menu of automated options includes the following information about the Board of Immigration Appeals:

• Mailing address
• Location
• Web site information
• Appeals and motions
• Transcripts and briefs
• Board decisions
• Stays of deportation
• Changes of address

Legal Help:

Click the link for a list of pro bono representatives who might be able to assist you.

Talking with the Press/Media:

The facility has a responsibility to protect the privacy and other rights of detainees and members of the staff; therefore, interviews will be regulated to ensure the orderly and safe operation of the facility. Ordinarily, live television or radio interviews will not be permitted in the facility.

Correspondence and Phone Contacts with the Media:
Detainees may correspond with the media and may use facility telephones at their own expense to call the media.

Personal Interviews:
A news media representative who desires to conduct an interview with a detainee must apply in writing to the Miami Office of Detention and Removal Operations, Assistant Field Office Director for Congressional & Media Liaison, indicating familiarity with and agreement to comply with the rules and regulations of the facility as provided to that person by staff.

Detainee Consent:
A detainee has the right not to be interviewed, photographed, or recorded by the media. Before interviewing, photographing, or recording the voice of a detainee, a visiting representative of the media must obtain written permission from that individual.

Public Affairs Office:

For press inquiries, please contact the ICE Office of Public Affairs in Miami, Florida at (305) 597-6039.

Feedback:

We strive to provide quality service to people in our custody, their family, friends, and to their official representatives. If you believe that we have not lived up to this commitment, we would like to know. If we have met or exceeded your expectations, please let us know that as well. To comment on the services provided at this office, please write to:

U.S. Immigration and Customs Enforcement, Assistant Field Office Director
Krome Service Processing Center
ATTN: Service Feedback
18201 S.W. 12th Street
Miami, FL 33194

If a detainee feels that an ICE employee or a facility employee mistreated them and wishes to make a complaint of misconduct, you may call or write to:

Assistant Field Office Director for Detention and Transportation
U.S. Immigration and Customs Enforcement
18201 S.W. 12th Street
Miami, FL 33194

or

Director, Office of Professional Responsibility
425 “I” Street, NW
Room 3260
Washington, DC 20229
(877) 246-8253

You may also file a Complaint by filing a DHS Form I-847.

Local Procedures

Bonds:

To post a Departure or Delivery Bond:

These bonds are posted when a person has been placed into removal/deportation proceedings while in the United States. The person supplying the bond money must show proof of identity. This person (the obligor) is responsible for ensuring that the alien presents himself before an officer or agent of this agency whenever a request is made. For bond information, please call (305) 207-2001 and ask to speak to the Deportation Officer handling the case. You must have the last name of the detainee and alien registration number before calling. Bonds may be posted Monday through Friday, between the hours of 9:00 a.m. – 3:00 p.m. at the facility. Only cashier’s check or U.S. Postal Money order may be used to pay bonds.

Commissary:

This facility uses a commissary debit system for the purchase of hygiene items, drinks, food items, phone cards, etc. Detainees have commissary accounts. Detainees are limited to $60.00 per week for the purchase of food items from vending machines located throughout the housing units. Items such as stamps and phone cards are not included in this limit. A list of commissary items is posted in each housing unit.

Sending and Receiving Mail:

Detainees may send or receive mail to or from anyone they know personally. Detainees may seal their outgoing letters and place them in the provided receptacle. Detainees may not write to other penal or detention facilities without the expressed permission of a Supervisory Immigration Enforcement Agent (SIEA). All incoming mail will be delivered to the detainee, and outgoing mail will be routed to the proper postal office, within 24 hours of receipt by facility staff. A mail pick-up and delivery schedule is posted in all housing units.

Detainees are allowed to purchase stamps for use. Generally, there is no limit to the amount of correspondence detainees may send at their own expense. Indigent detainees (those who have no means of financial support and no funds in their facility account) will be provided postage allowance at government expense. Generally, indigent detainees will be permitted to mail the following each week:

• At least five pieces of special correspondence; and
• Three pieces of general correspondence.

Free postage is generally limited to letters weighing one ounce or less, with exceptions allowed for special correspondence. When detainees depart the facility or transferred to another facility, only their legal mail will be forwarded to them. General correspondence will be endorsed "Return to Sender" and returned to the Post Office.

Copies:

Copies for detainees may be made in the law library free of charge.

Medical Care:

The facility is staffed 24 hours a day, 7 days a week with qualified medical staff of United States Division of Immigration Health Services (DIHS). They are responsible for the medical services provided at the facility. If a medical emergency arises that DIHS staff is unable to control or is beyond the scope of their practice, or the detainee is in need of more comprehensive care, the detainee will be referred to the nearest emergency medical facility.

Sick Call:

In order to provide continuous medical care, Sick Call is provided to all detainees. If detainees are ill or need medical attention that is not of an urgent nature, they must sign up for Sick Call. Sick Call slips are available in each housing unit.

Money:

When detainees are in-processed into the facility, they will be required to relinquish all funds - checks, money orders, and all cash funds to the processing officer. Detainees will be given a receipt for their funds. Prior to departing the facility, any funds remaining will be returned to the detainee.

Detainee Sending Money Out:

Occasionally, detainees may wish to send money to their family. They are cautioned not to send cash through the mail. To send money, detainees should submit a Detainee Request Form to the Supervisory Immigration Enforcement Agent (SIEA) and (s)he will make arrangements to purchase a money order that the detainee can send, at his expense.

Receiving Money:

If detainees receive funds in the mail, they will be taken to the processing area for the money to be placed in their account. The processing officer will provide a receipt for all funds received. Detainees are cautioned not to have cash sent to them in the mail.

Sending and Receiving Packages:

In order to send or receive packages, detainees must submit a Detainee Package Request form. Detainees will not be allowed to receive packages without advance approval from a SIEA or designee.

If a package is received without prior approval, it will be rejected. The guidelines for package requests are posted in each housing unit.

Religious Services and Observances:

All detainees shall have access to religious resources, services, instruction and counseling on a voluntary basis. All detainees shall be extended the greatest amount of freedom and opportunity for pursuing any legitimate religious belief or practice within the constraints of security and safety considerations. The religious service schedule is posted in your housing unit.

Smoking:

This is a non-smoking facility. No cigarettes, tobacco, or smoking paraphernalia is allowed.

Making Telephone Calls:

Each housing unit has telephones available for detainee use. Telephones are also available in the outdoor recreation area. The phones are collect and debit only. Phone calls may be limited during peak usage periods. The telephones are available for use daily, during normal facility operation from 6:00 a.m. – 11:00 p.m. Debit cards may be purchased within the facility on Monday, Wednesday, and Friday.

Consular and Attorney Phone Calls:

Detainees can call their consulates or embassies free of charge, as well as several pro bono (free) legal organizations. Those numbers are updated as necessary.

Calling a Detainee:

Detainees cannot receive incoming calls. If you need to get in touch with a detainee to leave an urgent message, you must call (305) 207-2001 and leave the detainee’s full name, alien registration number and your name and telephone number where you can be reached. The detainee will be given your message and advised to return your call as soon as possible.

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