An ombudsman is available through ORNL that provides a way for anyone in a business relationship with ORNL to voice concerns and resolve issues. Mike Frietze can assist with these unique attributes, it is one resource to facilitate ORNL's commitment to maintain effective, hospitable, and mutually beneficial business partnerships with members of the supplier, contractor, and technical partnership communities. Issues ranging from intellectual property disputes to dealing with the differences between ORNL and the private sector can be addressed through his office. He can also guide business partners to the appropriate formal and official resources for problem reporting and resolution.