Coyote Community College Case Study Packet 2000 PDF Version- 2000 Coyote Executive Summary PDF Version- 2000 Coyote Case Study PDF Version- 2000 Coyote Scorebook PDF Version- 2000 Coyote Feedback Report PDF Version- 2000 Blank Scorebook PDF Version- 2000 Examiner Handbook Education Criteria for Performance Excellence Paper copies can be purchased for a fee from ASQ, the American Society for Quality. ASQ contact information is as follows: American Society for Quality 611 East Wisconsin Avenue P.O. Box 3005 Milwaukee, WI 53201-3005 Telephone: (800) 248-1946; Fax: (414) 272-1734; E-mail: asq@asq.org Web Address: http://www.asq.org A Baldrige case study packet is composed of the tools used to train Baldrige Examiners and of the Examiners’ working documents in the evaluation process. As such, it demonstrates the Baldrige Award application and evaluation processes and provides insight into and understanding of the Criteria upon which evaluations are based. The case study packet is an especially useful tool including information relating to scoring, Criteria responses, examination processes, and site visit procedures, as well as illustrating the format for an application. In addition to their use by Examiners and applicants, case study materials are used by state and local award programs across the United States and in the internal award programs of many organizations. Countries around the world have also used the documents in the creation of their Baldrige-based award programs. Self-assessment and self-improvement uses of the case study packet are limitless, and outreach efforts of the Baldrige community are strengthened by use of the materials in this packet. The individual documents contained in the case study packet are described further in the Executive Summary. The Coyote Community College Case Study was written by Laura Raiman DuPont (team leader), Daniel Castle, James Evans, Claudia Follet, and Royce West. You need to have Acrobat Reader installed on your computer to view the PDF file. If you do not have Acrobat Reader installed on your computer, click on the Acrobat icon below and download the program. People with visual disabilities can download tools and information at http://access.adobe.com to help make Adobe PDF files accessible. BNQP Website comments: nqp@nist.gov Date created: 7/29/2001 Last updated: 6/03/2004