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Frequently Asked Questions
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NCC - About Us

For over 35 years, Americans have been contacting the Federal Information Center, now known as the FCIC’s National Contact Center (NCC), to get answers to their questions about their government.  Initially, the telephone service was available only via local telephone numbers in key metropolitan areas.  But since 1990, the NCC has responded to public inquiries via a nationwide toll-free telephone number, 1 (800) FED-INFO. The number is listed in more than 500 telephone directories around the country, serving the majority of the American public.  The NCC responds to thousands of government information requests every business day, either providing the information directly or locating the source of assistance for the caller.

The National Contact Center (NCC), operated under contract by the ICT Group in Lakeland, Florida, has two main functions for the FCIC:  responding to telephone and e-mail inquiries about Federal programs, benefits, and services, and  processing telephone requests for consumer publications.  Trained staff field the calls from 8 a.m. to 8 p.m. eastern time, Monday through Friday, except Federal holidays. New in 2003, the NCC began accepting e-mail inquiries through our partners at E-mail inquiries are answered within 2 business days. Recorded information on frequently requested subjects is available around the clock.

January 12, 2007

Logo of the General Services AdministrationThis service is provided by the Federal Citizen Information Center of the U.S. General Services Administration. If you have a comment or question, e-mail us.