GeoOrb Polymers, North America Case Study Packet 2003 PDF Version- 2003 GeoOrb Executive Summary PDF Version- 2003 GeoOrb Case Study PDF Version- 2003 GeoOrb Scorebook PDF Version- 2003 GeoOrb Feedback Report PDF Version- 2003 Blank Scorebook PDF Version- 2003 Examiner Handbook Criteria for Performance Excellence Additional case studies can be found in Quality Reference Archive. A Baldrige case study packet is composed of the tools used to train Baldrige Examiners and of the Examiners’ working documents in the evaluation process. As such, it demonstrates the Baldrige Award application and evaluation processes and provides insight into and understanding of the Criteria upon which evaluations are based. The case study packet is an especially useful tool including information relating to scoring, Criteria responses, examination processes, and site visit procedures, as well as illustrating the format for an application. In addition to their use by Examiners and applicants, case study materials are used by state and local award programs across the United States and in the internal award programs of many organizations. Countries around the world have also used the documents in the creation of their Baldrige-based award programs. Self-assessment and self-improvement uses of the case study packet are limitless, and outreach efforts of the Baldrige community are strengthened by use of the materials in this packet. The individual documents contained in the case study packet are described further in the Executive Summary. The GeoOrb Polymers, North America Case Study was written by Kathy Herald-Marlowe (team leader), Jim Beckham, Laura Raiman DuPont, Steve Hoisington, Richard Scharchburg, and Cynthia Scribner. You need to have Acrobat Reader installed on your computer to view the PDF file. If you do not have Acrobat Reader installed on your computer, click on the Acrobat icon below and download the program. People with visual disabilities can download tools and information at http://access.adobe.com to help make Adobe PDF files accessible. BNQP Website comments: nqp@nist.gov Date created: 7/14/2003 Last updated: 6/03/2004