Mental Health Ombuds Service for King County

Mental Health Ombuds Service for King County is an independent agency that exists to serve adult clients, and parents or guardians of children who are clients within the publicly funded mental health system of King County. The service provides a way for consumers and family members to address concerns related to mental health care.

Upon complaint, an Ombudsman will research and investigate the situation, advocate for the client's expressed interest, and facilitate a resolution.

The Ombuds Service will attempt to resolve complaints at the lowest possible level. Some complaints will turn into formal grievances if they cannot be resolved. Ombuds Service will also assist with grievance procedures, including preparation for a State of Washington Fair Hearing.

What The Ombuds Service Can Do for You...

• Listen and Record

Ombuds Service staff will listen to your side of the story and take notes.

• Research and Investigate

Ombuds Service staff will research your particular problem and conduct an investigation to find out additional information.

• Represent and Advocate

Ombuds Service staff will serve as an advocate for you with the mental health care provider or the King County Mental Health Plan.

• Resolve and Recommend

Ombuds-Service staff will do everything possible to resolve your complaint or grievance and recommend changes in the mental health system, if warranted.

Call or write:

Mental Health Ombuds Service for King County
Yesler Building, Room 402
400 Yesler Way
Seattle, Washington 98104

In-Office Hours: 9:00 a.m. to Noon, Monday thru Friday
After Hours Phone Service:  1:00 p.m. to 5:00 p.m.
Confidential Message Service:  24 Hours
206 205-5329
Toll Free: 1-800-790-8049 # 3

Email:  ombuds.mhd@kingcounty.gov