The EZpay SVC program is supported by various government and private sector entities each of whom plays a specific part and who own specific responsibilities. The following identifies each of the participants and provides a brief description of their respective contributions.
U.S. Army Finance Command (USAFINCON)
Coordinates project details with all agencies and commands (e.g., U.S. Treasury, DFAS, AAFES, etc.), as required on behalf of the Assistant Secretary of the Army.
Provides policy coordination and support for the EZpay program at the installations on behalf of the Department of the Army.
U.S. Air Force
Coordinates project details with all agencies and commands for the EZpay program on behalf of the Department of the Air Force.
Provides policy coordination and support for the EZpay program at Lackland AFB on behalf of the Department of the Air Force.
U.S. Marine Corps
Coordinates project details with all agencies and commands for the EZpay program on behalf of the U.S. Marine Corps.
Provides policy coordination and support for the EZpay program at Lackland AFB on behalf of the U.S. Marine Corps.
Financial Management Service (Treasury, FMS)
U.S. Department of the Treasury representative.
Manages and provides direction to the EZpay Fiscal agent for administration, operations, processing, system support, and customer service support.
Defense Finance and Accounting Service (DFAS)
Provides support related to disbursing policies and procedures.
Processes EZpay payment transactions for card loads.
Receives and posts to recruits pay any residuals remaining on the card sent from the Treasury Fiscal agent after the cards have expired.
Headquarters U.S. Army Training Command and Doctrine Command (TRADOC)
Provide policy coordination and support for the program at the installations on behalf of the Department of the Army.
Provides assistance and support in reviewing new installations and needs assessment.
Army and Air Force Exchange Service (AAFES)
Accepts the EZpay card at all stores and concessionaires selected by Basic Training for the recruit support.
Manages the inventory of terminals as well as spare equipment. Provides level one support on terminal usage.
Military Corps Community Services (MCCS)
Accepts the EZpay card at all stores and concessionaires selected by Basic Training for the recruit support.
Manages the inventory of terminals as well as spare equipment. Provides level one support on terminal usage.
Federal Reserve Bank of Boston (FRBB)
Fiscal agent for the EZpay program.
Provide settlement, reconcilement and reporting.
Provides Helpdesk support via the SVC Customer Support Center 1-877-973-8982
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