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Criteria
for Performance Excellence
PDF Version
The 2008 Criteria for Performance Excellence (referred to as the Business/Nonprofit Criteria) is used by businesses and nonprofit organizations. A paper copy of this document will be mailed if requested from nqp@nist.gov
or by calling (301) 975-2036.
The Baldrige Criteria for Performance Excellence provide
a systems perspective for understanding performance management.
They reflect validated, leading-edge management practices against
which an organization can measure itself. With their acceptance
nationally and internationally as the model for performance excellence,
the Criteria represent a common language for communication among
organizations for sharing best practices. The Criteria are also
the basis for the Malcolm Baldrige National Quality Award process.
Optional Self-Analysis Worksheet
MS
Word Version
This
optional worksheet can be used in conjunction with the Criteria
for Performance Excellence to accelerate your improvement journey
by doing simple self-analysis, after responding to the Criteria
questions. Use this worksheet to identify your own strengths and
opportunities for improvement and to establish goals and action
plans.
You
need to have Acrobat Reader installed on your computer to view the
PDF file. If you do not have Acrobat Reader installed on your computer,
click on the Acrobat icon below and download the program. People
with visual disabilities can download tools and information at http://access.adobe.com
to help make Adobe PDF files accessible.
Please
send comments regarding the Criteria or the BNQP Website to:
nqp@nist.gov
Date
created: 12/03/2003
Last updated: 12/17/2007
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