How to Get Help

OPM does not have any specific information on current employee health plan enrollment, and we cannot individually advise you on the best plan for you.

These web pages can help with many questions:

• The answers to many of the questions that we are receiving are found in our Frequently Asked Questions.
• Advice on choosing a health plan is found on our choosing a health plan pages.

• Information on enrolling or changing your enrollment is found on our enrollment web page.

To get additional assistance:

• Current employees and their families should contact the employing agency agency human resources office or the health plan. If you aren't sure which human resources office to contact, see our list of agency headquarters benefits officers.
• Annuitants may contact OPM by telephone or mail following the instructions on the retirement programs home page.

Comments on the Web Site

We can provide help with problems in using the FEHB web site, and are happy to receive suggestions for improving that site. These may be sent to insure-webmaster@opm.gov.

Our mailing address is:

Disputed Claims

You have the right to file a claims dispute with the Office of Personnel Management after exhausing the carrier's own appeal procedures. The plan brochure includes specific instructions on how to file such a claim, and who to send it to in our office. See our Disputed Claims Page.

Reporting Suspected Fraud

Suspected fraud should be reported to our Office of the Inspector General if you do not receive satisfaction in your efforts to resolve the matter with your health plan. Instructions are found on our Health Care Fraud Page.

Agency Policy Questions

Agency headquarters offices may send questions concerning interpretation and technical guidance on FEHB law, regulations and policy to fehb@opm.gov. Agency field offices should contact their headquarters. Employees should direct questions to their human resources office.