Dos Idiomas -- Una Ley
Two Languages -- One Law
(A Bilingual Guide)


I. Introduction

II. Memorandum Relating to Executive Order 13166 -- "Improving Access to Services for Persons with Limited English Proficiency"

III. Representation Cases
      A. Job Classification - Alphabetical
      B. Job Classifications - By Industry
            1. Communications
            2. Cultural Centers
            3. Construction
            4. Education
            5. Entertainment
            6. Gambling
            7. Health Care/Social Services
            8. Hospitality
            9. Manufacturing
          10. Retail Stores
          11. Transportation

      C. Terms and Phrases Used in Processing Petitions
            1. Locations
            2. Sample Eligibility and Other Language for Use in Election Notices
            3. Useful Phrases for Conduct of Elections
            4. Plain Language Script for Challenge Procedure
            5. Instructions to Election Observers
            6. Announcements for Voter release
            7. Employees' Instructions in Mail Ballot Elections
            8. Miscellaneous representation Case Material

IV. Unfair Labor Practices
      A. Glossary of Terms and Phrases
            1. Conversational and Telephone Phrases
            2. Questionnaires
            3. Informal Settlement Agreements
            4. 7 Day Letter
            5. Compliance Terms
            6. Plain Language Notice Provisions
            7. Legal Terminology
            8. Commonly Used Words and Phrases

V. Public Inquiry Program
      A. Toll-Free Telephone Number Script
      B. Sample Regional Forms for Use in I.O. Program

VI. Computer Assistance
      A. Keyboard Shortcuts for International Characters
      B. Spanish Language Keyboard Settings

VII. Translation Resources

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