State of Ohio Help Center

Welcome to the Ohio.gov Help Center

There are many ways to use Ohio.gov to find information and services. You are invited to browse the website topics or use our search engine. The following list describes some helpful hints to find information and services provided by the State of Ohio.

• If you know which Ohio agency, board or commission you want to contact, view our Agencies page for agency contact information as well as links to agency websites
• Have a question you need answered? Take a look at our How Do I...? section to see a compilation of common Ohio.gov questions and answers.
• Many state agencies have frequently asked questions (FAQ) pages. Links to those sites can be found in the right-hand column on this page.
• If you need more personal assistance, try the Ohio.gov Live Help service, described below on this page.

Your feedback is always welcome. Take a five-minute survey and let us know what works for you and what you think needs improvement.

Tax Questions

For authoritative answers to tax questions, please contact the Department of Taxation directly. Call or submit a tax question on-line.

Homework Help

Please see the Education section for links to education and homework resources.

Live Help

You will be working with a live operator who will be able to aid you in locating assistance for your issue. The Live Help operator will not be able to provide detailed solutions or direct you to a non-government website. This operator will have access to certain information about your session (see "Visitor Information" below).

Live Help is available Monday through Friday from 8:00 am to 5:00 pm, excluding state holidays. At other times the link can be used to send a request or inquiry via email.

At the end of the Live Help session you will be presented with an optional exit survey and an opportunity to have a transcript sent to you via email.

Visitor Information

When this page is first opened a cookie is placed on your system and the Live Help operators are notified that a visitor has entered the Live Help site. At this time operators can see the following information about your session:

• Browser type and version
• Host address
• Host IP number

The purpose of the cookie is to enable the Live Help system to associate each Live Help session with the previous session so that each operator will be able to assist you without requiring that you repeat any information previously provided. You are not required to enable cookies to use Live Help. The cookie will not track any of your browsing activity beyond this page.

Transcripts of the Live Help sessions contain the following information:

• Session date
• Session start and end time
• Operator name
• Visitor name as entered
• Browser type and version
• Host IP number
• The text of the discussion
• Exit interview responses
• Topic
• Email address if a transcript was requested

Operators will not ask for, and you should not provide, any personal information such as full name, date of birth or social security number.