Department of the
Interior
Departmental
Manual
Effective Date: 8/29/06
Series: Organization
Part 130: Bureau of Indian Affairs
Chapter 10: Offices
under the Deputy Assistant Secretary - Information Resources Management/Chief
Information Officer in the Office of the Assistant Secretary - Indian Affairs
Originating Office: Office of the Assistant
Secretary - Indian Affairs
130 DM 10
10.1 Office
of Information Operations. The
Office of Information Operations reports to the Deputy Assistant Secretary - Information
Resources Management/Chief Information Officer in the Office of the Assistant
Secretary - Indian Affairs.
10.2 Responsibilities. The Office is responsible for implementing,
operating, and maintaining all Indian Affairs related information systems and
technology solutions. It provides
management in the areas of, Information Operations Security,
Telecommunications, Systems, User Services (including Regional and Agency
Office support), Indian Affairs Special Information Technology support, and
Disaster Recovery Services.
10.3 Organization. The Office of Information Operations
includes the following divisions:
A. The Division of Telecommunications. The division reports to the Director for
Information Operations. It supports all
Indian Affairs wireless, radio, voice, data, video, wide-area and local-area
networks. This includes Internet,
Intranet, wireless and radio communications, virtual satellite communications,
narrow band radio, radio frequency communications, remote access and Voice over
IP. The division also assists in
developing and implementing Indian Affairs-wide telecommunications policy and
future enhancements.
B. Division of Systems. The division reports to the Director for
Information Operations. The division is
responsible to maintain and operate all Indian Affairs mainframe, midrange, and
mini server hardware and software operations including, but not limited to
OS/390, Unisys, Unix, Linux, Windows 2000 and Novell. The division maintains and operates Indian
Affairs electronic messaging capabilities (e-mail and voice mail), database
administration, Notes administration, Internet hosting and maintenance,
Intranet hosting and maintenance, software distribution, and virus detection.
C. Division of Special Information
Technology (IT) Services. The
division reports to the Director for Information Operations. It provides specialized Information
Technology services for supporting programs.
The Information Technology staff supporting these special programs
report to the Chief, Division of Special Information Technology Services.
D. Division of Disaster Recovery. The division is located in Albuquerque, NM,
and is headed by a Division Chief who reports to the Director for Information
Operations. It provides backup and
recovery of selected Indian Affairs mainframe and midrange servers,
applications and Internet/Intranet access.
The division also provides technology refurbishment and replacement for
Information Technology to include workstations and printers.
E. Division of User Services. The division reports to the Director for
Information Operations. The division
provides Level 1, Level 2, and Level 3 operations problem management resolution
support and training for Indian Affairs user workstations, network printers,
and applications and web browsers. The
division also maintains and operates automated hardware and software inventory
of Information Technology connected to the BIA network. The division provides resolution of
Information Technology incidents and requests for technology support including
equipment refreshment. Field Information
Technology staff at regional offices and agency offices report to the Chief,
Division of User Services.
Replaces 4/21/03 #3582