Department of State's Role in Crisis Abroad

Earthquakes, hurricanes, political upheavals, acts of terrorism, and hijackings are only some of the events threatening the safety of Americans abroad. Each event is unique and poses its own special difficulties. However, for the State Department there are certain responsibilities and actions that apply in every disaster or crisis.

When a crisis occurs, the State Department sets up a task force or working group to bring together in one set of rooms, all the people necessary to work on that event. Usually this Washington task force will be in touch by telephone 24 hours a day with our Ambassador and Foreign Service Officers at the embassy in the country affected.

Within a task force, the immediate job of the State Department’s Bureau of Consular Affairs is to respond to the thousands of concerned relatives and friends who begin to telephone the State Department immediately after the news of a disaster is broadcast.

Relatives want information on the welfare of their family members and on the disaster. The State Department relies on its embassies and consulates abroad for hard information. Often these installations are also affected by the disaster and lack electricity, phone lines, gasoline, etc. Nevertheless, foreign service officers work hard to get information back to Washington as quickly as possible. This is rarely as quickly as the press is able to relay information. Foreign Service Officers cannot speculate; their information must be accurate. Often this means getting important information from the local government, which may or may not be immediately responsive

Families of U.S. relatives involved in a crisis can contact the Department of State through our Office of American Citizens Services and Crisis Management at (202) 647-5225

---