U.S. Office of Personnel Management - Ensuring the Federal Government has an effective civilian workforce

August 2000

Rochester Institute of Technology/USA TODAY Quality Cup

This series of articles highlights awards for Federal employees sponsored by various organizations.

The Rochester Institute of Technology (RIT)/ USA TODAY Quality Cup Competition recognizes teams that make significant contributions to the improvement of quality in their organization. The competition is conducted as a cooperative academic-industry effort between the College of Business, RIT, and USA TODAY.

Team awards are presented in six categories:

• education;
• government;
• health care;
• manufacturing industry;
• service industry; and
• small businesses with fewer than 500 employees.

Nominations should be made in recognition of exemplary customer service or for exceptionally .valuable improvements in a system or process for achieving customer satisfaction.

Finalists in each category receive engraved crystal plates commemorating their achievements. Each of the six category winners receives the Quality Cup, which is a solid silver cup. Quality Cup winners and finalists are recognized each year at a ceremony at USA TODAY headquarters in Washington, DC and, in the past, have included several Federal organizations.

Nominations for the 2001 Quality Cup open shortly after Labor Day. You can view the 2000 Quality Cup nomination form, as well as information on past finalists and winners, online at the Quality Cup web site.

For additional information, you may contact Carol Skalski of USA TODAY at 703-276-5890.