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Table of Contents

1.	What is the Travel Redress Inquiry Program?
1.1.	Can all nonimmigrant students and exchange visitors use DHS TRIP?
1.2.	Can a DSO or RO initiate the DHS TRIP Traveler Inquiry Form on behalf of a nonimmigrant student or exchange visitor?
2.	Where can I find the redress forms?
3.	What documentation is needed to file the DHS TRIP Traveler Inquiry Form?
4.	How can I submit these forms to DHS?
5.	What happens after I file an inquiry?
6.	Will I be notified when my inquiry has been resolved?

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1.   What is the Travel Redress Inquiry Program?

The Department of Homeland Security’s Travel Redress Inquiry Program (DHS TRIP) provides a single point of contact for individuals who experience travel problems due to screening when traveling and crossing U.S. borders, including:

• Denied or delayed airline boarding



• Denied or delayed entry into and exit from the U.S. at a port of entry or border checkpoint



• Continuously referred to additional (secondary) screening

1.1.   Can all nonimmigrant students and exchange visitors use DHS TRIP?

Yes. However, we recommend they first discuss the problem with either their designated school official (DSO) or responsible official (RO) to determine the best way to make their submission.

1.2.   Can a DSO or RO initiate the DHS TRIP Traveler Inquiry Form on behalf of a nonimmigrant student or exchange visitor?

Yes. Nonimmigrant students and exchange visitors may authorize a representative, including a DSO or RO, to act on their behalf.

The authorized representative must complete the DHS Form 590, Authorization to Release Information to Another Person before completing the DHS TRIP Traveler Inquiry Form.

2.   Where can I find the redress forms?

The DHS Form 590 and DHS TRIP Traveler Inquiry Form are on the DHS Web site at http://www.dhs.gov/xtrvlsec/programs/gc_1169826536380.shtm

3.   What documentation is needed to file the DHS TRIP Traveler Inquiry Form?

See DHS: DHS Traveler Redress Inquiry Program (DHS TRIP) for additional information DHS requires to research a Redress Inquiry.

4.   How can I submit these forms to DHS?

If you are filing for yourself, you may complete and submit the DHS TRIP Traveler Inquiry Form online at http://www.dhs.gov/xtrvlsec/programs/gc_1169826536380.shtm.

Authorized representatives must print the DHS TRIP Traveler Inquiry Form. This form, along with the completed DHS Form 590 signed by the traveler, can be mailed or faxed.

5.   What happens after I file an inquiry?

After researching the request, DHS TRIP routes the request to the appropriate DHS component. If the issue causing travel problems is the status of a SEVIS record, DHS will assign the case to ICE/SEVP.

SEVP's Help Desk tracks redress requests forwarded to SEVP. Once the research is completed, the case analyst will confirm the updates have been completed and will close the case.

6.   Will I be notified when my inquiry has been resolved?

DHS sends a formal response to the requesting party once the issue is resolved and the case closed.

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