Careers at the OCC:
Other OCC Careers
The OCC offers career opportunities in a variety of professional fields. Listed below are just
a few of the career opportunities available:
Information Technology Careers
Technology plays a strong role in supporting the mission and objectives of the OCC. The OCC has
recognized and addressed the need for a strong information technology department to provide
services and support.
Our agency's Chief Information Officer and the entire Information Technology Services (ITS)
Department is committed to ensuring that the OCC has the most productive and innovative
technology tools available. The ITS department's goal is to become a "world class IT shop."
We can't achieve that goal without employing the most innovative technology and business
professionals available.
Why Should I Choose the OCC for my IT Career?
The OCC continues to pursue excellence in all areas of information technology. We want our staff to
be the best and brightest technology business professionals. The agency believes in committing
significant training dollars for the IT staff so we can maintain a technology edge in the work place.
Here at the OCC, you will have the opportunity to be part of a team that has a strong foundation
of research, innovation, and customer service. ITS has teams of professionals and depending on the
project and your expertise, you will have the opportunity to be a member of many teams over the
course of your career.
Each ITS team has an expertise such as Internet/Intranet/Extranet, Client-Server, Data Warehousing,
Lotus Notes, and R&D. However, project teams are created with the staffs from these different
teams coming together to create the best IT solutions for customers.
ITS knows that our most critical success factor is our ability to partner with the staff in other
OCC business units to ensure we provide the best technology alternatives for their business
processes. We need people who not only have the technology skill sets but also the business acumen
to understand the business of our customers. Perhaps that someone is YOU!!
What are Some of the Current IT Initiatives at the OCC?
ITS has many new initiatives that will be implemented in the next 12-18 months. The following are
just a few of the initiatives some of our teams are working on:
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Our Information Services area is developing data marts and a data warehouse, building our
first Extranet application, and increasing our use and development of Lotus Notes and
client-server applications.
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Our Customer Services area is implementing a new inventory management system and
continuing to build our expert help desk system. |
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Our Network Sevices area is implementing a consolidated server site, building a stronger
telecommunications network, consolidating our e-mail systems and web-enabling our mainframe
applications. |
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Our Research area is researching the deployment of technology for our customers such as
"push technology," a stronger video conferencing network, web-enabling our mainframe applications
and supporting the other ITS teams in their efforts to ensure that the best technology alternatives
are implemented at the OCC. |
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The entire ITS staff is building our expertise in Internet/Intranet/Extranet design and
supporting other OCC business units as they develop their own sites on our net. |
Are you Ready for the Challenge?
If you have the technology skill sets to move the OCC forward in the information age and the 21st
century, you should consider an IT career with the OCC. Most IT positions are located at the OCC's
Headquarters in Washington, D.C., and our Data Center in Landover, Maryland. Some IT opportunities
exist in our offices nationwide. To learn about available positions and qualification requirements,
check the Current Job Openings web page and follow the directions for job searches.
Customer Assistance Careers
What is the Customer Assistance Group?
The OCC's Office of the Ombudsman, Customer Assistance Group (CAG) carries out the agency's legal
mandate to handle consumer complaints against national banks through operation of an advanced customer
assistance center in Houston, Texas. The CAG operates a call center where bank customers can speak with
a highly qualified Customer Assistance Specialist. The CAG also handles written complaints and
inquiries and is responsible for initial processing of all consumer Internet correspondence with the
OCC. The CAG analyzes data gathered from complaints and inquiries to keep the examination team
informed on trends or emerging issues about which the banking public is concerned. The CAG provides
information to the OCC's Public Relations unit in response to media inquiries as well as providing
information to consumer groups upon request.
What Careers are Available at the Customer Assistance Group?
The CAG employs Customer Assistance Specialists with backgrounds in banking, bank examination, or
consumer affairs with bank regulatory experience. The CAG's philosophy is to resolve as many cases at
first contact as possible. In order to accomplish our goals, it is essential that the individuals
hired by the CAG have excellent credentials in banking and compliance. The CAG strongly encourages
its Specialists achieve Certified Regulatory Compliance Manager (CRCM) status and the OCC supports the
CRCM program as a recognized specialty certification.
In addition to Specialist positions, the CAG employs Analysts and a Quality Development Team Leader.
Analysts are responsible for reporting on customer issues to bank examiners, banks, and consumer
groups, as well as responding to media inquiries in cooperation with the OCC's Public Relations unit.
The Quality Development Team Leader is responsible for developing programs to ensure high quality
service in every phase of CAG operations.
Also essential to the CAG operation are highly qualified Office Automation Assistants and Secretarial
and mailroom staff. The CAG operates an online system with scanned documents. The CAG also operates
a high-volume, modern mailroom.
Positions with the CAG include:
- Customer Assistance Specialist
- Customer Assistance Analyst
- Customer Assistance Team Leader
- Quality Development Team Leader
- Office Automation Assistant
- Secretary
To learn more about available positions and qualification requirements, check the
Current Job Openings web page. Click on Southwest to view
available CAG positions.
Careers in Community Affairs
The OCC offers experienced professionals an opportunity to apply their community and economic
development skills on a broad range of issues affecting national banks. The OCC seeks professionals
from a variety of disciplines and backgrounds, from economics to urban planning, to apply their
knowledge to community and economic development banking and regulation.
Community Affairs staff have high visibility with top OCC management, banking officials, community
and economic development organizations and intermediaries, government agencies, and developers of
private finance tools.
As part of the Community Affairs Department, staff is responsible for:
- Analyzing proposed policies and guidance for examiners and lenders
- Monitoring innovative lending and investing instruments that are designed for bank
participation
- Providing technical assistance to banks and their community development partners
- Maintaining outreach efforts to community based organizations, government officials,
community and economic development umbrella organizations and partners, and others
- Participating in working groups and task forces that can expand access to credit and ensure
safe and sound lending practices
- Administering the Community Development Corporation and Community Development Projects and
Other Public Welfare Investments program on national bank investments
- Designing and conducting research and training to help underserved communities reach
economic stability
What Types of Professional Positions are Available?
Positions may be available in any of the three areas of Community Affairs: Community Relations,
Community Development, and Minority and Urban Affairs. All positions require experience in one or
more specialized areas of community and economic development. Specialized areas include: Small
business, affordable single-family mortgages, multifamily housing, and mixed use development.
Educational backgrounds that alternatively may be directly applied to a specialized area include:
law, economics, urban planning, finance and financial regulation, public affairs, and social work.
To learn more about available positions and qualification requirements, check the
Current Job Openings web page. Click on Headquarters to view
available Community Affairs positions.
Careers in Administration
The OCC offers a wide variety of administrative positions including careers in human resources,
financial services, equal employment, procurement, and several other professions. Administration
employees support the OCC's mission by facilitating administrative functions for bank examiners.
Additionally, they provide expert advice and guidance to OCC management on laws and regulations
concerning administrative matters.
Functions performed by Administration employees include:
Human Resources
- Recruiting and hiring employees
- Designing and administering employee compensation and benefits programs
- Implementing work life programs
- Developing and directing the performance management, leave, grievance, and discipline
programs
Financial Services
- Formulating and executing OCC's operating plan and budget
- Maintaining day-to-day operations of the accounting system and management of cash and
investments
- Managing the design, enhancement, and implementation of financial systems
- Monitoring and reviewing OCC's revenues
Administrative Services
- Providing library, conference, design, and supply services
- Negotiating leases for OCC facilities across the United States
- Ensuring building and personnel security
- Administering OCC's records management program
Procurement
- Awarding and administering contracts with vendors for supplies and services
- Developing and implementing OCC procurement policy
- Ensuring small business contracting opportunities
Equal Employment Programs
- Promoting equal opportunity in employment for all OCC employees and applicants for
employment
- Identifying and eliminating barriers to employment and advancement in the OCC
- Processing and resolving EEO complaints
Organizational Effectiveness
- Providing consulting and research services to managers
- Facilitating meetings and providing team building training assistance
- Conducting diversity studies
Management Improvement
- Facilitating audits and evaluations of OCC functions performed by Treasury Department
Office of Inspector General and the U.S. General Accounting Office
- Providing support and analysis for OCC-wide programs such as internal controls and
strategic planning
What Types of Administrative Positions are Available
Positions in Administration include Personnel Management Specialists, Accountants, Program
Analysts, Contract Specialists, EEO Specialists, Facilitators, and many other types of
administrative jobs. Most jobs are located at the OCC's Headquarters in Washington, D.C. However,
there are administrative opportunities located throughout the United States. To learn about
available positions and qualification requirements, check the
Current Job Openings web page and follow the directions for job searches.
OCC Careers Page
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