WASHINGTON, D.C.
– The Office of Comptroller of the Currency participated in the Financial
Literacy Fair on Capitol Hill today to promote awareness of agency efforts to
educate and support American consumers of financial services.
"The OCC is
committed to ensuring fair access and equal treatment to financial services for
all Americans," said Comptroller of the Currency John C. Dugan. "One of the best ways to empower
consumers is to educate them on the basic principles of financial literacy,
improve their understanding of their financial rights, and increase their
awareness of products and services that support their needs."
During the financial literacy event, OCC staff members from the agency fielded questions, provided information, and shared material about the products and services offered by the OCC that support citizens' financial literacy. One of the highlights included material about the OCC Customer Assistance Group (CAG) that handled more than 73,000 customer queries in 2005. The CAG provides assistance in English and Spanish by calling 1-800-613-6743 or by emailing CustomerAssistance@occ.treas.gov. The toll-free lines are open Monday through Thursday,
9 a.m. to 4 p.m., Central Time, and on Friday, from 9 a.m. to 3 p.m.
Staff also highlighted content
available on the OCC Web site that
provides information to help consumers protect themselves against scams, learn
about community reinvestment and development, and be aware of policies and
programs related to the administration of America's national banking system.
The Capitol Hill Financial
Literacy Fair was conducted as part of this year's National Financial Literacy
Month.
Related Links:
·
Comptroller John C. Dugan
·
OCC Web Site
·
Customer Assistance Group
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The Office of the
Comptroller of the Currency was created by Congress to charter national banks,
to oversee a nationwide system of banking institutions, and to assure that
national banks are safe and sound, competitive and profitable, and capable of
serving in the best possible manner the banking needs of their customers.