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Get Answers About National Banks

Helpwithmybank.gov helps you find answers to your National Banking questions. Use the shortcut keywords below to visit the category that interests you, or use the search window located at the top right corner of every page. We're here to help!

Meet the New OCC Ombudsman: Larry L. Hattix

The Office of the Comptroller of the Currency announced on February 8, 2008, that Larry L. Hattix, currently Assistant Deputy Comptroller for the Cincinnati/Columbus Field Office, had been named as the agency's Ombudsman. He is succeeding Samuel P. Golden who is retiring effective March 3, 2008.

"The Ombudsman's office performs two critical functions: it provides national banks with a fair and effective process for appealing examiner decisions, and it assists national bank customer who have questions or complaints," said Comptroller of the Currency John C. Dugan. "Larry has extensive experience in examining banks for both safety and soundness and consumer compliance, and that's an ideal mix for his new role as Ombudsman."

To read the most recently issued report about the services offered by the Office of the Ombudsman, click this link, 2005 - 2006 Report of the Ombudsman.

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Contact the Customer Assistance Group for further assistance or guidance on filing a complaint.

Consumer Advisories

05/16/2008
OCC Consumer Tips for Avoiding Foreclosure Rescue Scams
News Release 2008-55 | Advisory [PDF]

11/21/2007
OCC Reminds Consumers to Read Gift Cards' Fine Print
News release | Feature (PDF)

Sign up for Consumer Advisories via E-mail:

Phone: 800.613.6743
E-mail: customer.assistance@
occ.treas.gov