Public Information Program

What The Information Officer Can Do

 

 

What The Information Officer Does Not Do

 

  • Give legal advice.
  • Give official interpretations of laws other than the National Labor Relations Act.
  • Recommend or refer you to particular attorneys.
  • Make any official decision about unfair labor practice case issues or representation case issues.

 

What To Expect If You Ask The Information Officer For Assistance

 

  • If you come to an NLRB field office, the Information Officer will meet with you as promptly as possible. Please bear in mind that there may be several people ahead of you who want to speak with the Information Officer. You may want to consider calling first, as most matters can be handled by phone and mail. The Information Officer will normally be able to meet with you and assist you soon after you arrive at the NLRB office.
  • If you phone the NLRB field office, the Information Officer will normally speak to you at that time or will call back as promptly as possible. The Information Officer will normally be able to call you back and assist you soon after your call to the NLRB office.
  • In some NLRB offices, which are located in areas where there are many Spanish-speaking people, we will provide Spanish language service if you do not speak English. Extra time may be needed to provide that service.
  • The Information Officer will listen to your inquiry and may ask questions which will enable us to help you. The Information Officer will explain possible options available to you.
  • If you are meeting with an Information Officer and decide to file a charge or petition, the Information Officer will assist you. The Information Officer will normally be able to complete the filing process on the same day you decide to file the charge or petition.
  • If you have telephoned the Information Officer and decide to file a charge or petition, the Information Officer will normally mail you the appropriate forms soon after your call.
  • Where appropriate, the Information Officer will give you literature explaining our law and our procedures.

 

What We Are Doing To Improve Our Service

 

  • We have conducted surveys to determine whether our customers are satisfied with our services, and what we can do to improve.
  • We are continuing to examine additional ways to improve our performance in providing this service.
  • We welcome your comments about the services we provide or should provide. You may contact us at the address below.

 

WHENEVER YOU CONTACT THE NATIONAL LABOR RELATIONS BOARD

 

  • We will treat you courteously.
  • We will provide the same treatment to all persons regardless of race, sex, religion, national origin, age, political affiliation, sexual orientation or disability.
  • Our facilities are accessible to persons with disabilities. We will attempt to accommodate persons with disabilities. Please let us know if you will need accommodation.
  • If you wish, you may be represented by an attorney or other representative of your own choice.

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