Consumer Protection News:
National Consumer Protection Week, March 2-8
Financial Literacy: A Sound Investment
The Office of the Comptroller of the Currency joined other regulators and
Congress in promoting financial literacy during a National Consumer Protection
Week (NCPW) event on Capitol Hill on February 15. View the event
slideshow.
"Events like National Consumer Protection Week are good opportunities to remind
consumers that the best way to protect themselves against unfair, deceptive,
and fraudulent practices is to stay informed," said Comptroller of the Currency
John C. Dugan. "The OCC recognizes that financial literacy is an important part
of consumer protection. Since 2005, we have increased our efforts to reach out
to consumers on important issues that affect them, have worked with regulators
and the banking industry to improve disclosures so consumers can have the
information they need to make well-informed decision, and have expanded the
capabilities of our Customer Assistance Group in helping bank customers get
answer to their questions and concerns."
National Consumer Protection Week highlights consumer protection and education
efforts around the country. NCPW 2008's organizers encourage people from coast
to coast to master the financial facts of life. It's a sound investment:
Financially informed consumers are likely to make smarter decisions about
managing their money, using credit wisely, and building a solid financial
foundation for later.
The OCC supported this year's consumer protection week theme, "Financial
Literacy: A Sound Investment," by sharing information, resources, and providing
staff to answer questions. Information provided by the agency addressed topics
that included gift cards, cashiers checks, nontraditional mortgages, and how to
get assistance through the OCC's Customer Assistance Group.
The OCC's Customer Assistance Group
staff stands ready to support bank customers in multiple languages and are
available from 8 a.m. to 8 p.m., Eastern Time, Monday-Friday, at
1-800-613-6743, or by e-mailing Customer.Assistance@occ.treas.gov.
The OCC also maintains www.HelpWithMyBank.gov
, which provides answers to common banking questions.
Consumer Resources and Links
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